Gran Hotel Costa Del Sol

Sadia Islam

I stayed here for two nights, and unfortunately it was nowhere near worth the price. I genuinely don’t understand how this hotel has a 4-star rating—it felt much closer to a 2-star experience. There were a few positives. The location is excellent and within walking distance of the town centre. The breakfast was also decent, with fluffy scrambled eggs and tasty pastries. However, the negatives far outweighed the positives: * The Wi-Fi was terrible and barely usable. * There were no bins in the room, and the bathroom didn’t even have a lidded sanitary bin. * The walls are incredibly thin. You can hear everything!!! * We found ants in the room, and I woke up with bites on my legs after sleeping. * The shower was awful. The temperature constantly switched between freezing cold and scalding hot without warning. * There was no ironing board or iron available in the room. I was genuinely surprised, as even many 2-star hotels provide one. I don’t know how this wasn’t mentioned in previous reviews. * The hotel advertises facilities like pool tables, air hockey and arcade games, but they’re all chargeable. Expect to pay €2 for the pool table, €1 for air hockey and extra for the arcade games. These facilities are also in poor condition, so it feels misleading to advertise them without making it clear they’re not included. * If your room overlooks the river, be prepared for a bad smell in the evenings. It made sitting out on the balcony quite unpleasant. * There’s only one pool, so it gets very crowded. * We booked as a couple but were given two single beds pushed together instead of a proper double bed. The gap between the mattresses was uncomfortable, and my leg kept getting stuck between them. * The toiletries were very basic—just hand soap and a combined hair/body wash. There were no extras like a toothbrush, toothpaste, slippers or tissues. * The TV had very few channels. We only had something to watch because the World Cup happened to be on. Overall, I wouldn’t stay here again. Aside from the location and breakfast, the hotel was disappointing and didn’t feel deserving of its 4-star rating, especially considering the price we paid.

milly howe

Absolutely appalled by our experience at Grand Hotel Costa del Sol. What should have been a relaxing holiday turned into stress, illness and genuine concerns about food safety. The first major issue came at dinner when I was served a sausage that was visibly raw inside. We immediately took it to a member of staff, who removed all the remaining sausages from the buffet and had them cut in half and cooked further. We spent part of our holiday feeling unwell. Shockingly, this was not a one-off incident. At another dinner service, we were served chicken that again appeared raw/undercooked in the middle. We took photos because at this point we simply could not believe it was happening again. After already becoming unwell earlier in the holiday, finding more undercooked meat was genuinely alarming and completely destroyed any confidence we had in eating at the hotel. To make matters worse, on the day of departure we were initially told our all-inclusive would end at 12pm despite not leaving for the airport until the evening, leaving us with hours at the hotel without food or drinks. It was only after raising our concerns and complaints about the food issues that they finally agreed to let us keep our all-inclusive wristbands until we left. The location may be lovely, but sadly the experience was overshadowed by poor food standards, lack of communication and handling of guest concerns. Serving meat that appears undercooked not once, but twice, is simply unacceptable. We left feeling disappointed, frustrated and very relieved to be going home. I would not return.

Rhianna Alleyne

The hotel was amazing. The staff were kind and helpful. The room itself was very nice and very clean, the only complaint i had about the room was the balcony door couldn’t close properly and the beds were separate instead of 1 double bed (not ideal for a couple who love a cuddle) The walls were a bit thin since i could hear a couple next door arguing at about 2 in the morning lol. but that’s not necessarily the hotels fault. The pool is something i saw people complaining about but if im honest, i thought the pool was lovely and deep enough to swim in for all ages and abilities or good if you wanted to just cool off. The drinks were lovely but i would say small so i would finish a drink in one go and have to go get another but they tasted phenomenal. There was good options for food but i wouldn’t say it was the best food for all inclusive it was cold sometimes and lacked flavour on certain dishes. However breakfast was AMAZING. there a coffee machine in the food all and up in the lounge area which had a good selection too. There’s ATM’s, Vending machines that had snacks, drinks and pharmacy supplies (plasters, bug spray, toothpaste/brushes, sexual health products and menstrual products which i thought was good and inexpensive. There was lots to do in the area and the beach was clean and safe for all. We even visited Gibraltar on our trip which the hotel staff helped out with a lot! All in all i would recommend the hotel and re-visit for sure!

Rahil

I stayed at Hotel Grans Costa del Sol and overall had a pleasant stay, though there are a few areas where the hotel could improve. First of all, the reception staff were very friendly and helpful, which made check-in and any questions during the stay easy. One of the bar staff members was especially kind and made us some very nice non-alcoholic drinks, which we really appreciated. The cleaning staff were also excellent. They cleaned the hotel and rooms every day and were always very polite and hardworking. In terms of the hotel itself, it felt more like a 3-star hotel than a 4-star, as some areas look a bit old and could use renovation. Our room walls were slightly dirty, so refreshing some rooms would definitely improve the overall experience. Unfortunately, the pool was closed during our stay, so we couldn’t swim and I cannot comment on the pool facilities. The food in the restaurant was tasty, but the breakfast was quite similar every day. It would be nice if the hotel added more variety, especially more savory options, since not everyone prefers sweet food in the morning. Also, different meats were sometimes cooked in the same area. It might be better to separate them—for example, placing red meat on one station and chicken or fish on another, since not everyone eats every type of meat. The hotel also organized singing sessions and entertainment, which we discovered by chance and really enjoyed. It would be even better if guests were informed about these activities in advance. Overall, I would recommend this hotel for a budget-friendly stay. The sea view is beautiful, and despite a few small issues, we still enjoyed our time here.

Moon

My honest take after a 2 night stay This was a surprise weekend getaway arranged by my wife but unfortunately the experience was nowhere near worth what we paid. I really cannot understand how this hotel holds a 4 star rating it felt much more like a 2 star standard. There were a couple of good points. The location is fantastic just a short walk to the town centre and breakfast was perfectly fine with fluffy scrambled eggs and nice pastries. That said the downsides completely overshadowed those positives. The Wi Fi was practically unusable. There was no waste bin in the room at all and not even a lidded bin in the bathroom. The walls are incredibly thin you can hear everything from neighbouring rooms I could even hear private moments from other guests. We found ants in the room and I woke up with bites all over my legs after sleeping. The shower was awful the temperature constantly switched between freezing cold and scalding hot without warning. There was no iron or ironing board in the room. I was genuinely surprised as even many 2 star hotels provide one. I do not know how this was not mentioned in previous reviews. The hotel advertises facilities like pool tables air hockey and arcade games but they all cost extra. Expect to pay 2 euros for the pool table 1 euro for air hockey and more for the arcade machines. These facilities are also in poor condition so it feels misleading to advertise them without making it clear they are not included. If your room overlooks the river be prepared for an unpleasant smell in the evenings. It made sitting out on the balcony quite uncomfortable. There is only one swimming pool so it gets very crowded. We booked as a couple but were given two single beds pushed together instead of a proper double bed. The gap between the mattresses was awkward and my leg kept getting stuck in it. The TV had very few channels. We only had something to watch because the World Cup happened to be on. Overall I would not stay here again. Aside from the great location and decent breakfast the hotel was disappointing and did not feel deserving of its 4 star rating especially considering the price my wife has paid.