Lasse
Overall, Arnor Deluxe offers a good stay with a strong location and decent value, but there are some things that could be improved.
The location is excellent, close to Side Old Town, the city center, and nearby shops. The hotel shop owner was especially friendly and honest, which was a nice surprise. Some staff members were also very welcoming, especially the lifeguard, who was friendly and even spoke a few words of Estonian.
However, the hotel itself feels somewhat worn out, with signs that it hasn’t been refurbised in a while. The rooms are quite basic and not very well designed, especially the bathroom setup, which lacks privacy due to frosted glass and missing door locks.
Service quality is inconsistent. While some staff are helpful, communication can be difficult as English is limited and russian is often prioritized. The bar experience depends on the bartender, with drinks ranging from well-made to poorly made.
Food quality is acceptable or rather good for an all-inclusive hotel but varies alot. Some dishes are good, while others are less enjoyable. The a la carte restaurant was average, although service there was good. Snack times (like ice cream and waffles) are quite short and could be improved. I also once found a bug in the nuts from the lobby bar, which was not very pleasant.
The water slides are fun but feel a bit rough and could be better maintained, as they shake and leak in places. The orange slide had a very low roof section, and I actually hit my head and back on it which wasn’t great. At one point after riding, some hair even came out from my scalp, which was pretty concerning and made it feel a bit unsafe.
Also, the cleaning service was a bit dissapointing. No towel art was made during the stay, which was a shame. I even made a funny towel figure myself and left a bigger tip, but still nothing. I also enjoyed the music playlist around the hotel, at night and especially the in the corridors/outdoor areas near the rooms, which added a nice atmosphere.
Overall, despite the downsides, I still had a good experience thanks to the location, some friendly staff, and the overall atmosphere. With a few improvements, this hotel could be much better.
P S
We are from the UK and have stayed here as a family or 4 (2 children under 10).
Firstly the positives - the hotel is super clean, lovely layout, plenty of bars, bedrooms are cleaned daily, lovely spa area and indoor pool, my kids absolutely loved the water slides! I really enjoyed the food also - fresh gozleme and waffles made daily in the snack bar until late afternoon. Dinner is a bit samey but still delicious and lots of choice for adults and children. The location is fab - close walk to the old town and a few smaller shops about 1km away.
A few minor negatives which meant an over all 4 star review. Firstly very strict timings for restaurant - if you're later than 8.30pm for dinner there is nothing until 10pm from which late snacks start. It was the same for breakfast stopping at 8.30am on the dot but this seemed to ease up a bit towards the end of our holiday. Service isn't great in the main restaurant - nobody really asks you if you want a drink and it can be difficult to find a table initially.
Entertainment for kids didn't appear to be that great other than kids club which mine were not keen to go to.
Overall we still had a lovely and relaxing holiday and I found the holiday good value for money.
Phebe
One of the best hotels I’ve ever stayed in! Reception and concierge are very helpful. Helped deliver luggage to the rooms and allowed us to print off our boarding passes. Rooms were lovely and clean. Wish I could take the shower home with me! Food choices were great with a variety each day, never ran out for majority of the stay.
Entertainment was good as well, mix for both kids and adults throughout. Burak and Sybil were great engaging guests in the daily darts games. Looked forward to that each day. Entire stay is worth the money. We also went in low season and the standard was kept high. No complaints.
Daria Kulig
I had an absolutely wonderful stay at this hotel. The cleanliness was impeccable, with the rooms and common areas always kept spotless, which made the experience even more comfortable. The staff were consistently friendly, attentive, and professional, going above and beyond to make guests feel welcome.
A special mention goes to Berkan, Ferhat, and Mahmut, whose warmth, dedication, and genuine care truly elevated my stay. Their hospitality made me feel not just like a guest, but part of the hotel family.
The hotel also offers a wide range of activities and opportunities for relaxation and entertainment. Whether you’re looking to enjoy the pool, join organized events, or simply unwind in the beautiful surroundings, there’s always something to do.
Overall, this hotel exceeded my expectations in every way. Thanks to the amazing staff and the variety of experiences available, my visit was not only comfortable but truly memorable. I can wholeheartedly recommend this hotel to anyone seeking a fantastic holiday experience.
Mateusz Rubacha
The hotel made a very positive impression on me. The rooms are clean, modern, and comfortable, and the staff is always polite and helpful. The food is tasty and fresh, with a wide variety of dishes. The pools are spacious and well maintained, evening entertainment provides pleasant fun, and the beach is located nearby. It is clear that the five stars are not just on paper – the hotel fully deserves its category.
