Peter Malkin
We stayed for a week in November. This is a top class hotel with many things going for it despite the “towels”. It’s a large but well run hotel with a good staff in a great position in Marbella. The breakfast is outstanding and yes sometimes we had to queue but it was worth it.
A couple of minor quibbles - the room needed more storage space having a small wardrobe area with 2 drawers and the lifts can get busy. Nevertheless I would happily return !
Granada Expat Guide
Our stay here was deeply disappointing, and I would strongly advise other travellers to think twice before booking.
We reserved a premium “Oh là là The One” category room based on the photos and description on the hotel’s own website. The reality was nothing like what was advertised — completely different layout, view, and finish. When we raised this immediately at reception, the response was defensive rather than helpful. We were told we could leave “if we wanted,” but that no refund would be made for the price difference. After a long journey, we felt backed into a corner and stayed — hardly the 5-star service one expects.
Management’s tone throughout was patronising. They later offered a “free dinner” and to waive parking fees (which we hadn’t even been told existed) as supposed goodwill gestures — gestures that came across more as a way to silence complaints than to resolve them. There was no genuine sense of accountability, only excuses about “representative photos.”
A hotel of this price and brand should understand that transparency and empathy matter far more than empty gestures. What should have been a special and relaxing stay turned into a stressful experience handled with complete indifference.
We travel frequently and rarely leave negative reviews, but this one is deserved. Misrepresentation, poor customer service, and an attitude that treats guests like they’re the problem — not the paying customers — are unacceptable.
John Gcl
Nice clean and pleasant hotel. Ruined by the atrocious service at the bar. Possibly the worst ever experienced. No management. Staff disinterested. Table buzzer service on each table that doesn't work so you are left waiting for nothing for twenty minutes. When mentioned at bar two nights in a row they don't even apologise or care. You have to order at the bar..and wait there to collect your own drinks because it will take 30 mins to receive them. About 10 people in the bar and they still can't do this. Totally turns you off the idea of going to the bar as staff are clueless. 25 minutes to get a drink on first night. Second night we gave up and went elsewhere.
Never once saw a manager. If going there. Please do not use the table buzzer as they do not work. Even asking for an ashtray.. They forget and walk off. There is a serious management problem here.
Complaint made in hotel too as it was such a disgraceful experience..sad to see they hire people with no training.
sophie reynolds
I recently stayed at Amàre Hotel, and I can honestly say it was one of the best hotel experiences I’ve had. From the moment I arrived, the atmosphere was warm, welcoming, and full of positive energy. The hotel itself is beautiful modern, clean, and thoughtfully designed, with a wonderful balance between comfort and style. But what truly made my stay unforgettable was the incredible service, especially from a waiter named Toni.
Toni went above and beyond in every possible way. Throughout my stay, he was kind, attentive, and genuinely caring. He took the time to help me with directions around the city, gave me great recommendations for restaurants and local attractions, and even checked in later to see how everything went. His suggestions were spot on and helped me make the most of my time in the area.
What stood out the most, though, was how compassionate he was when I had a small accident and fell over. Toni didn’t hesitate for a second he came over immediately to help, made sure I was okay, and even offered to bring me some water and check if I needed medical assistance. That level of care and professionalism is something you don’t see every day, and it left a lasting impression.
It’s rare to meet someone in hospitality who truly embodies what great service is all about, but Toni absolutely does. He made me feel comfortable, valued, and looked after the entire time. It’s staff like him that make hotels like Amàre stand out from the rest.
To the management: please recognize Toni for his outstanding attitude and dedication. He is a real asset to your team!
Overall, I highly recommend Amàre Hotel to anyone looking for a wonderful stay with exceptional service. I’ll definitely be coming back and I’ll be sure to say hello to Toni when I do!
Ward Harold
The Amare is a wonderful beach front hotel. Our room was beautiful and the service was impeccable. It's in a great location near Marbella's Old Town and you walk out onto a lovely beach. We would definitely stay here again.
My Booking
