ԹɑՏԵҽӀ աօӀƒíҽ ղմԵҽӀӀɑ
I recently stayed at this hotel and unfortunately had a very negative experience from start to finish. The reception staff were consistently rude not just to me, but to other guests who simply needed assistance. It set a terrible tone for the entire stay.
My room didn’t even have a kettle to make tea, which is something I consider a very basic amenity. Ironically, the only pleasant and helpful people in the entire hotel seemed to be the cleaning staff.
To make things worse, I was bitten by bed bugs throughout my stay — something completely unacceptable for any hotel claiming to offer quality accommodation.
The restaurant situation was chaotic every single day. It was difficult to find decent food, nearly impossible to get a seat, and kids were running around making a mess while parents let them touch food and put it back. It felt unhygienic and poorly managed.
One of the pools was closed, and the other was always full by around 10 AM because people rushed early in the morning to reserve spots. Relaxation was basically out of the question. The drinks offered as part of the hotel’s all-inclusive package tasted like flavored water, so we ended up buying our own alcohol instead.
The hotel offers an “All Inclusive Gold” upgrade that gives access to better restaurants, drinks, and a quieter area away from the chaos — but having to pay extra just to escape the problems in the standard areas felt unfair.
Overall, this hotel was far from what I expected. Between the rude staff, poor hygiene, overcrowded facilities, and general lack of comfort, I simply cannot recommend it. I definitely won’t be returning.
Patrycja Makowiecka-Polak
We recently spent a fantastic week (mid-term) at the Occidental Jandía Mar in Morro Jable, Fuerteventura, staying in a deluxe suite with an ocean view. As a family of four (two adults and two children), we couldn’t have asked for a better mix of relaxation and fun. The water park and daily activities kept both the kids and adults entertained.
Our suite was spacious and cleaned daily to a high standard. The view from the balcony was absolutely stunning, especially at the sunrise. We opted for the All-Inclusive Premium package, and it was well worth it — the à la carte menu offered a great variety of delicious options, and the drinks were top-notch.
A special mention must go to Vanessa, the bartender, who truly made our stay even more memorable. She’s incredibly friendly, chatty, and such a positive presence — it was wonderful to see her again after a few years! She’s a real credit to the hotel.
el k.
We have been here with my 4 year old daughter and we liked it very much, also the pools and the barcy kids club. We also have been on the beach, they offer two free of charge transfers per day. The best was the waterpark next to the hotel that is also included. Only small topic was the low quality of wifi in the rooms (just available in the public zones), but they are working on it already. Food was also very good and you had a lot of possibilities to choose from.
jocelync511
⭐ 1 star (or whatever rating you choose)
We are currently staying at Occidental Jandía Mar and are extremely disappointed with our experience so far. We booked this hotel expecting a 4-star standard, but it feels closer to 2 or 3 stars.
Pools & Facilities:
On our first day, both pools were closed. On the second day, only one pool reopened. Reception then informed us the other pool would be closed for a full week for maintenance—something that was never communicated beforehand. The layout also has lots of steps and not every block has a lift, which is a big problem for accessibility and for elderly guests.
Safety Concerns:
The floors become dangerously slippery when wet. I actually slipped and fell while holding my toddler. We also have an elderly family member with us who walks with a stick, and this is a very real safety risk.
Room Condition:
Our room is far from 4-star quality. The bathroom sink is blocked, and the overall room condition feels run-down and poorly maintained.
Cleaning Service:
The cleaners do not speak English, making communication extremely difficult. When they came to clean the children’s room, we asked for five minutes as we were getting our toddler ready, but they didn’t understand and didn’t seem bothered to help.
Food & Drinks:
Food choices are limited and drinks are not consistently replenished. The snack bar was closed on our first day, then opened on the second—but nothing was being topped up. My husband waited 10 minutes around 2pm for pizza to be refilled, but nothing appeared. There were no staff around either. Overall the food and drink service is very poor.
Staff Attitude:
We’ve also found several staff members quite rude or uninterested, which further adds to the disappointment.
Other Issues:
• Wi-Fi is extremely slow and basically unusable.
• You have to pay €3.50 to use the safe—unexpected for a hotel claiming to be 4 stars.
Overall, we are extremely disappointed with our stay and feel the hotel does not match the standards it advertises. We hope management takes these issues seriously, but based on our experience so far, we would not return. We have emailed stating the above, still waiting to hear back.
Kitty Katy
We booked a deluxe suite for 7 nights and overall it was fine. Food at the buffet was very average, very few fruit choices, I wish there were more. The sweets and cakes were varied, on the other hand. The room was clean and mini bar was full of nice refreshments. Minidisco for kids started quite late, at 20:30.I was told that there was parking available at the hotel when we booked but when we arrived there, the receptionist said that there were works ongoing and we can’t park at the hotel so we need to park on the street. The hotel is situated quite far from the beach and also the street parking requires a bit of hill walk up. We also encountered an unpleasant situation.
A Guest Manager Maria Jose took pictures of our car as my husband dropped me and my kid and parked in front of the hotel next to EV charge parking for few minutes to help with bags(there is no available spot for drop off and collect and parking space was closed), while she parked on the disabled persons spot! obviously without any disability. She was so rude to us. Don't think we will return to this hotel.
My Booking
