Dominika Rozum
Unfortunately, our stay at this hotel was very disappointing. The all-inclusive offer was far from what was advertised.
The biggest joke was the lack of bottled water. You could refill water from the dispensers without limits, but the hotel didn’t provide any bottles — you first had to buy a drink from the shop just to have an empty bottle to use.
The rooms are old and definitely need renovation. There wasn’t even a kettle in the room, and when I asked for one, even offering to pay extra, I was refused. During our one-week stay, the cleaning staff only refilled the toilet paper once. The carton water that was supposed to be replenished daily was basically never provided. Only after repeatedly asking did I manage to get it twice, and even then it felt like a problem for them.
The WiFi barely worked anywhere. Occasionally it connected near the main reception, but very poorly. The food was average — you could always find something to eat, but the selection was limited, especially when it came to meat dishes. There were many coffee machines in the restaurant, but they only worked during breakfast. During the day, if you wanted coffee or tea, you had to go to the bar near the reception because that was the only place with a working machine. Ordering coffee directly at the bar was additionally charged.
The hotel staff were rude and ignored guests most of the time. The bartenders depended on who you got — some were okay. It’s also worth mentioning that most of the photos in the hotel offer are actually from the Royal Level area, not the standard part of the hotel.
The pools were decent, but there were missing tiles everywhere — in the pools, on the stairs, basically throughout the resort. It looked bad and sometimes even felt unsafe. The snack bar served exactly the same food every single day: pizza, hot dogs, burgers, and maybe a salad.
The hotel photographers were extremely pushy. Even after refusing multiple times, they wouldn’t leave you alone until you agreed to a photoshoot. At first they offer a “free session” and a few “free photos,” but afterwards one photo costs 11 euros, or they try to sell packages for around 180–250 euros.
The only big advantage of this hotel was the beach — very close, large, beautiful, and sandy.
Maybe the experience would have been better if the hotel wasn’t so heavily divided between regular all-inclusive guests and Royal Level guests. But for the money we paid, it was absolutely not worth it. The hotel is advertised as a 4-star resort, but in my opinion it deserves no more than 2 stars. I’ve stayed in 2–3 star hotels that offered a much better standard than this one.
CaSRobbins
I stayed at the Occidental for a week all inclusive and had a brilliant time. The resort is amazingly clean and all the staff are friendly. I had a twin room which was surprisingly large and had a balcony with a sea view. The only thing I’d note about the room is that the walls are very thin so if you have noisy neighbours you’ll know about it.
Each night there is a different theme at meal times such as Italian or American food. There is always a selection of pizza, pasta and chips if it isn’t your vibe one night.
The resort is only a 10 minute walk to the beach but it is located at the top of a very steep hill so the walk back can be tricky. They do offer a free coach down to the main shopping area twice in the morning and twice in the afternoon which is really handy. One thing to note is that the area of the beach near the lighthouse which is the nearer side to the resort is popular with naturists so I don’t advise walking along there with kids. We were not aware of the when booking so got a shock!
Overall we had a lovely stay and would definitely stay again!
IOANA Vasilescu
Our family of 7 (5 adults, a teen, and a toddler) recently returned from a wonderful 8-night stay at Jandia Mar. Despite the January dates, the weather was beautiful—hitting highs of 23°C (feeling like 26°C)—which was perfect for sunbathing and swimming in both the pool and the ocean.
The Room & Amenities:
The rooms were spacious, clean, and well-equipped with a TV and mini-fridge. The bathrooms were also impressively large. While the "Ultra Inclusive" upgrade was offered at €19 per person/night, we found the standard inclusive package sufficient for our needs.
Activities & Facilities:
Food: Great variety with plenty of options for different dietary requirements.
Entertainment: Engaging activities for all ages throughout the day and evening. The teen game room (arcade) stays open until 11 PM.
Convenience: On-site shops, a kids' club (ages 4+), and several bars.
Note: Pool towels require a €20 deposit (cash or card), and there is a €2 fee per towel change.
Area for Improvement:
The only downside was the service. We found the staff to be less friendly and helpful than we’ve experienced at other resorts, which was a bit disappointing.
Verdict: Overall, we highly recommend this hotel, especially for families!
Domeneque di Ciacca
We recently stayed at this hotel as part of a Jet2 holiday and unfortunately had a very disappointing experience.
We chose this hotel specifically for its advertised family facilities, particularly the children’s slides and water park. However, upon arrival, these were closed and had clearly been out of use for some time, which was not communicated to us prior to travel. This was a major factor in our booking, especially as we were travelling with our 3-year-old daughter.
The overall standard of the hotel was also poor. The children’s play park was in an unsafe condition, with uneven and poorly maintained flooring. Our daughter suffered an injury as a result, which was distressing for both her and us and significantly impacted our holiday.
The “all-inclusive” offering was also misleading. Several amenities we expected to be included, such as mini golf, the indoor pool, and even the restaurant, required additional payment, which was not made clear at the time of booking.
During our stay, conditions appeared to deteriorate further:
• A key splash feature in the main pool area was non-operational for several days
• We were served mouldy bread (with multiple rolls affected)
• Poolside toilet facilities had doors removed from their hinges, with no signage or explanation, raising concerns around both hygiene and privacy
We raised these issues multiple times during our stay but did not receive a resolution that reflected the seriousness of the situation.
Overall, this holiday fell well below the standard advertised and expected, particularly for a family-focused resort. While staff were polite, the management of the facilities and overall maintenance of the hotel were not acceptable.
We would not return, and we would advise others to carefully consider before booking if these facilities are an important part of your holiday.
Colton Etherton
We stayed here for a few days with our friends and their kids and had an excellent time.
We picked the hotel primarily for the kids activities. The kids in our group were 11, 9 (x2), 7, and 2. They absolutely loved it.
We (the adults) also really enjoyed it. The food was good overall. The service was great, especially the bartender Anthony. The location was pretty good. It was a little far from the airport but there were a lot of things to do and see in the area.
The shows each night were surprisingly very good. There was also a kids show followed by a show for all ages. The magic show was the best.
If you’re planning a trip with kids, I’d highly recommend it.
