Elise Heffelfinger
We just completed two nights at the Swan following a cruise. I expected an average, generic corporate hotel after reading many reviews about the lack of Disney theming. However, we LOVED this hotel and the service. Our room was huge, we were upgraded from no view to a gorgeous resort view, and we got checked into a room at 10:30 am following our cruise (which I did not expect but was amazing). The rooms are updated, clean, and modern, and while we like VRBOs for longer stays with kids, I would go back to the Swan in a heartbeat for a hotel stay. Don’t hesitate, it’s great. We took the boat and walked to the parks, so easy!
Kayli barnes
I enjoyed my time here at The Swan, and I would go back again. The location is definitely the highlight of the hotel, with buses to disney, and a quick few minute walk to Boardwalk. You can even get a quick ferry to Epcot.
The service is great and a quick check in process even with a lot of people all checking in at the same time. I stayed in a two bed room with a balcony, and a view of Crescent lake. The room was clean with no issues.
The restaurant options in the Swan, and the other two hotels are really great! They all never miss.
Ashley Adams
We've stayed at over 10 of the Disney World resorts (and while this one isn't technically a "Disney-owned" resort) it was the worst experience we've had at any resort in the area, including the Orlando Universal resorts. While the staff was very nice, we were given a room with a faulty door lock which forced us to move rooms after unpacking all of our luggage for a family of 4 with 2 toddlers. We had engineering at our room twice at 8pm and night and security up once. Engineering still couldn't fix the issue and just gave up saying it wasn't his problem anymore. Then in our new room, we were given one without any soaps or shampoos in the shower and exposed wires near the outlets. One of the biggest issues was the fact we asked for room cleaning on several occasions for each night of our stay and they only came once during our 4 night stay. Furthermore, almost everything had a fee or expense added. Microwave in the room was an extra $25 and we were told we needed to be charged $25/hour to rent some pool floats for our 2 kids at 5pm at the end of a cool day when no one else was at the pool. In addition, the USB outlets were useless, and the plug-ins on the lamps were so far in we couldn't plug in our adapters. The manager gave us some room credits for food, etc, but the food prices were astronomical and it barely covered two meals for our family after all of the problems we had.
While staff was nice, we were also given incorrect directions on several occasions when trying to make our way to other parks or resorts which caused us to take 2 extra buses than we should have taken. And due to the fact this isn't a "Disney" owned resort, the buses to and from Magic Kingdom only can go to the ticketing parking lot which meant an additional trip via the Monorail and bus to that park. No buses to Hollywood Studios or Epcot (since they are within walking distance), but the buses also took forever for the other parks. Pre-purchased a massage and foot treatment for my wife and they didn't give her the foot part of it due to being out of one of the products and then were going to charge my wife for it anyway because they rubbed a sone on her feet for literally 15 seconds. In addition the masseuse did not massage my wife the full 75-minute time purchased. Was only given about 60 minutes because there was a "tour" and even during the 60 minutes, the masseuse walked away for several minutes at a time making it feel more like a 45 - 50 minute massage. We made the most of our trip, but the entire experience was less than unacceptable and we have no plans on ever going back. This was a one and done for our family. We've stayed at most of the Disney Deluxe, Moderate and all the All-Star resorts and even the All-Star resorts are heads and above a better experience than the Swan. Price wise, the Swan is WAY overpriced and the All-Stars give much better value and customer service for the buck.
Jenna Coffee
We have had a really positive stay here overall. Wish the room had two queens instead of two full, but it was still very nice. The pool was great. Service was even better. Can't beat proximity to Epcot. However, a big caveat for me -- don't plan to use the wifi service here if you have to work. Currently using my phone hotspot to write this because the wifi wasn't even fast enough to load my email. We tried streaming a movie last night, & needless to say that was impossible. Family friendly hotel.
Courtney Collins
Really enjoyed the resorts calm and inviting vibe. The resort was clean and service was excellent. Loved the way access to HS and Epcot. My family would stay here again! I wish the rooms were more decorated and that the bathroom had towel racks. We had a family of four with one child who had cheer makeup to manage. There was no place to hang our face cloths.
