Justin Pow
Superb hotel, staff are excellent, so friendly & polite! We had a junior suite, spotlessly clean, lounge area, bedroom with super walk in shower, 2 balcony's over looking 1 of the excellent pools. Great choice of food, spotlessly clean facilities throughout & 2 lovely pools, great location. Easy walk into Porto Colom & lots of choice for lovely restaurant's, especially S'Arenal Portocolom. Cala Marcal beach which is just beautiful is a 15 minute walk. Thank you to all the staff you were fabulous!
dave hughes
Take away the 2hr transfer from the airport... And arrive at what I can say is bliss!!!!! Very nice, clean hotel with the chill factor 100%. No fighting for sun loungers..... We walked into Porto Colom this morning following a lovely breakfast... Arrived back at the hotel about 1pm and straight onto loungers at the pool bar..... If you fancy a nice chilled holiday with no screaming kids and no fighting over loungers, then this is the place... We will be back!!!!!
Angela Joskovska
Our stay at this hotel was, unfortunately, quite disappointing in several key aspects.
We were placed in room 701, located on one of the top floors, right next to what seems to be a staff-only room or possibly a technical room for elevator maintenance. The noise coming from that space was unbearable – every time the elevator was used (which was constantly until around 2 AM), a loud, crashing noise echoed through the walls, shaking the entire room. It sounded as if the elevator was slamming into concrete with every movement. Needless to say, getting a good night’s sleep was impossible.
The second major issue was the bathroom. The layout was completely dysfunctional. The door opens inward, right next to the shower, but in front of the door are the toilet and sink. This means there’s almost no space to enter unless you awkwardly slide your legs around the toilet or even step on it just to close the door and reach the shower. After showering, getting out was even more frustrating. On a holiday where the bathroom is used frequently, functionality should be a priority – and this setup simply doesn’t work.
Another big disappointment was the cleanliness of the cutlery and glasses in the restaurant. On more than one occasion, we found dirty forks with lipstick stains and food residue still stuck to them. This happened at tables that were supposedly cleaned and ready for new guests. It’s really upsetting, especially because the staff themselves were incredibly friendly and seemed to genuinely try to make guests feel welcome. I do want to mention Victoria in particular – always smiling, kind, and professional. She truly stood out.
Regarding the room’s cleanliness, I also had doubts. When we first entered, there were visible hairs and fibers from a previous guest on the decorative pillows. I immediately removed those and the decorative blanket from the bed, as they are rarely washed (confirmed by a friend who works in the hotel industry). Despite this, the cleaning staff continued to place them back on the bed daily – even though I left them clearly aside and made the bed with my own sheets.
Lastly, on the second day of the stay, I developed a cold sore (herpes) on my lips – I can’t say for sure it was due to hygiene issues at the hotel, but it certainly didn’t help how uncomfortable the stay already was.
In conclusion, the only real positive was the kindness and hospitality of the staff. But overall, the noise, bathroom setup, lack of cleanliness, and poorly washed dining utensils make it hard to recommend this hotel – especially when basic comfort and hygiene should be guaranteed.
The food was also a letdown. We had half-board, and while the food was okay in terms of taste, it was extremely repetitive. Breakfast was exactly the same every day, and dinners didn’t vary much either – except for the main meat dish, everything else stayed the same. No themed nights, no variety, no traditional local dishes like paella. In fact, in seven nights we never once had seafood such as squid or shellfish, which was surprising for a Mediterranean destination. Compared to other 4-star hotels we’ve stayed at – where food felt like it came from a 5-star kitchen – this experience fell short. Breakfast every day was eggs, and dinner options were mostly pasta. It quickly became boring.
Jake Holmes
Just had a fantastic break here. Very quiet and safe location with lovely views, friendly staff and modern rooms with excellent bathrooms and comfy beds. Be aware this hotel isn’t strictly “adults only”, there were some well behaved children but the hotel isn’t geared towards kids and is more suitable for couples (it would be even better if it was adults only). Good buffet restaurant and bars but the all inclusive cocktails are from a machine (slightly disappointing), also no bar at the front pool. Easy walking distance to Cala Marçal beach and very smart restaurants. The hotel was very clean throughout and the manager appeared to make daily inspections of all areas. There were some good bands on some evenings and nice activities team. Would love to return.
SteffiHu Arts
The room was nice and clean, the Buffet for breakfast and Dinner was really good, fresh and the Dinner Buffet had good variation. The staff ist very friendly and well trained. The outside Pools are Clean and there ist enough space to chill out with a bar directly at the Pool.
There ist live music some evenings until about 11 PM. There ist alot to see and do in or near portocolom. Can recommend it 👍🏻🍹🏝️
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