Dylan Costello
Second time staying in this hotel, will never stay here again due to the fact the way we were treated by management. Upon arrival we were paying for our room in cash. There was a big Que. They took out a money counting machine in front of everybody which is understandable if it worked. Some of the notes they had to put them through 4-5 times before the machine would accept them. There machine would only take 1 note at a time and was spitting some notes out and making very loud beep when not accepting some notes landing on the floor in front of other people checking in. In the end they told us that €500 of the money was not legitimate in front of a lot of other guests checking into the hotel we had just got them from currency exchange at the airport. We then gave them notes that we had just taken from an ATM they proceeded to put them through the machine along with the other notes that were already checked. Bearing in mind that there were a lot of other guests checking in at the time. The money machine they had looked like something out of the 1980s. Had celotape on parts holding it together. Facility’s are lovely and loved every part of the hotel. After the machine a accepted the money they brought out a more senior lady to count it and then a more senior man to count it again. Second time staying here and have recommended people to stay here but never again. I have several businesses myself and I would never treat any customer how the management treated us.
Carlos Soares Moreira
It’s a very solid hotel. Beautiful and well kept, superior to most others in the area that we passed by. The breakfast was really complete and very good. The bars had an extensive menu and were well priced. The gym was complete but very very hot had the A/C isn’t very good and the doors kept on being left open, even by the staff. Overall I found it a bit understaffed and not very customer centric. Our room was at the very edge of the main building and the WiFi simply didn’t work there, after some back and forth they offered to change rooms on the following day. Upon the time of the change, I suggested that we would leave our already packed luggage in the room and they could move it so we wouldn’t have to bring it up and down, which the hotel didn’t accommodate and acted like my request was something very out of the ordinary. Additionally, both our rooms’ a/c wasn’t very strong or easy to use. We’d get to the room and it would always be pretty hot and take a while to cool down
Jim Anon
A well located and equipped hotel, with improvement required in food hygiene and cross contamination.
Pros
⁃ Location
⁃ Facilities
⁃ First floor shaded veranda overlooking pool
- evening entertainment was great
Cons
⁃ Food hygiene, allergies and cross contamination knowledge.
On all days observed staff handled food with their hands to move food products cross contaminating.
Allergies were not managed correctly with food being served when specifically advised of allergies.
⁃ Lack of internal & external acoustic control. External; can hear just about anything passing by, cars, people even 7 MPH winds! There were cockerels crowing daily at 4 AM.
⁃ Pool Towels provided in room and couldn’t get one near pool. This meant that you had to wait for the cleaner the next day…
- Cleaner was not thorough did not change bedsheets or towels despite in “change towel” box.
- Not a resort, hotel buildings are scattered, more like a
Complex.
*Edit following Hotel Monsuau’s response*
To clarify the hotel have assumed I am an employee providing a review. I am a former guest and I can confirm through various receipts. However, a previous review, by Charlie 2, advised that the hotel accused him of making a hole in the wall AFTER he left a review on another site which they disagreed with weeks ago. Therefore upon reading this I would like to keep my anonymity and provide a pseudonym instead.
Your assumption that this review is by a disgruntled former employee who left because of kitchen standards bolsters my concerns of kitchen hygiene standards. Or perhaps, the employee leaving is being fabricated to discredit my review. Rather than reaching out to clarify and improve demonstrates accountability being avoided.
Here are some small details a kitchen staff would not know. Which I reviewed my hotel photos to support (utilising my holiday photos here to proove I was a guest is ridiculous in itself)
- Their is a small brown wooden frame on the desk where you scan QR codes for Welcome Pack instead of a physical welcome pack.
- The used towel basket is a wicker white basket kept under the bathroom sink
- Iron board cover is black with black metal frame.
To further support our review guests receive a survey email few days into the stay titled ‘RATE YOUR DEGREE OF SATISFACTION.’ Followed by “It would help us immensely if you could take a few seconds to rate your satisfaction on a scale of 0 to 10 and leave us a comment so we can improve your stay.” This is the exact text from the email. It also has the word “linking” in the email address it is sent from.
I also provided plenty of positives regarding our stay like the entertainment - why would a previous employee provide any positives?
It’s such a shame how you have dealt with our review rather than reviewing your food practices. We wish no further communication from yourselves so please do not reach out any further.
Future guests; please kindly note how the hotel have dealt with our constructive feedback, including Charlie’s. Guests have been treated terribly when giving constructive feedback as well as the poor food hygiene standards of cross contamination and staff handling the food with their hands (most guests may not view this as they often did this when replacing food or near end of service which was quieter).
Karin Salusaar
The staff is so lovely and very helpful. The hotel is very nice and nobody is rushing in the morning to put down the towels on the sunbeds. There's plenty of space for everyone. Me and my husband really enjoyed our stay there and maybe even come back there in the future.
Sara Fischnaller
We had a wonderful stay at your hotel. The location is perfect—peaceful and quiet, yet only a 10-minute walk from the restaurants.
We would like to give a special thank you to Clara from the fitness team and Bea at the reception for their exceptional service.
If we return to Mallorca, we will definitely choose your hotel again.
Thank you for everything!
My Booking
