Shannon Smith
Currently finishing our last week here, bit of mixed reviews at this hotel, the facilities are good, lovely pool areas etc for children. Food was basic, we probably ate more at the snack bar rather than the restaurant. The entertainment staff were really lovely with our children, not many other staff spoke or acknowledged families. The cleaning staff were nice and rooms were clean, space wise, they were very small, with 2 adults and 2 children in a room it was a struggle. If you do have children and have a room at the front of the hotel I would advise to be moved, every night one of us were woken to the loud noises outside or the banging of doors inside the hotel, cars racing around outside disturbed us a few times and the walls are very thin so constantly a noise or banging we could hear in our room, (other guests aren’t mindful either). We had a dog on our floor also which did bark a bit when leaving the room which was a bit of a nightmare when our children were sleeping.
Location of the hotel was good, not a far walk from the beach front, only downside is it’s quite hilly to walk back up to the hotel and difficult with a pushchair. Down by the splash pad area it’s full of ants, unfortunately we had to keep swapping beds due to the amount of ants on them which isn’t the best. The all inclusive option was ok, plenty of drinks; always food on offer but it only includes 3 alcohol drinks at meal times, (which were pretty small cups) so if your all inclusive for alcohol it’s not worth it. Luckily it was fine for us for a family holiday, overall the children enjoyed their holiday and the family facilities that were on offer. The AC in the rooms we found brilliant
Zoe
We were a family of 5 occupying 3 bedrooms all situated on the same floor for convenience. Rooms are clean with a good pool balcony & sea view.
Staff are friendly and work hard to maintain the hotel. Especially Albino on the bar, hes very attentive and made our stay enjoyable.
The pools were great, opened at 10am so no silly business at 6am to secure all the chairs. Great pool for little ones with sun loungers in the shade.
Varied entertainment available at the hotel. Plenty of bars along the beach with is a short walk. It's a hill but its over quickly!
As for the food, its fresh and offers choice. For a more choice there are several bars nearby with reasonable prices.
For the price we paid and the location I would recommend this hotel.
Penguin52
We’ve just come back from a week stay at the hotel and it’s definitely a mixed bag and not a 4 star hotel. Before arriving we were worried about the recent reviews and unfortunately majority are largely correct. The first day we had ants in the room, which one of the lovely cleaners hoovered up but they were a constant reappearance throughout our stay and we were on the 7th floor! Our room was a double room with pool view, however we also had two infants with cots and the room was no where near big enough with the cots included. Both our boys are nearly 2, and with being on the 7th floor we were unable to open the balcony door with the fear of something happening. The room it self apart from the cots and the location was okay and would be fine for a couple. The hotel states that it’s good for families however we definitely woudnt recommend the hotel to anyone with kids under 10. There are three pools, one splash which was good for the kids but far too much for our two year olds and adjacent small park next to the pool. The play equipment too big for our two year olds and the play area is not fenced off either so we’re unable to let them run around without fear of them falling in the pool. There is another slightly larger pool for older children and a large adult pool, there’s no issues with these pools themselves. The biggest issue we had with the pools was the access, we had a double pram and the ramps leading down to splash pool zig zag across the other two pools leading you to have weave in and out of sun beds and other people it’s a fair old work out just to get down let alone back up to the hotel. Also at the end of our corridor the fire doors were open all the time meaning the staircase was fully exposed all the time so we couldn’t take our eyes of the children incase they tripped or ran down the corridor. The evening entertainment was weak, the staff did their best but every night drew a minimal crowd and there was no entertainment for adults. Credits to Sally her enthusiasm shone threw with the kids. So then this brings us onto the food, the first few days it was okay at best but then it becomes very monotonous and every day was practically the same, with many items not being labelled so end up guessing. Many of the food items just didn’t complement each other for example just having burgers but no bread or cheese to make burgers… There were also no real kids items apart from picking bits off the buffet. There was a kids section but it remained empty, the entire stay so not sure if it’s even in use anymore. My partner also experienced quite a few rude or unhelpful staff in the restaurant with a few not interested in helping her which was disappointing. The location of the hotel is great if your physically fit but if you have a pram or physical issuesI would not recommend the location. The hotel is on top of a steep hill, with a walk about 5 minutes down and about 10/15 back up depending on your pace. In terms of noise we had no issues, during our stay there were quite a few 18-21s who were lively but we never heard anything during the nights, but as reported by others the walls are paper thin we could often hear the TV in the next room. Overall I would not recommend this hotel to families with kids under 10 and it’s definitely not a 4 star resort and would not return.
Serena Nicholls
The best thing about this hotel apart from going home is the staff who are polite and respectful. The cleaning staff deserve a reward for the cleanliness. Unfortunately that's where it ends. The rooms are very very basic and although boast a hospitality tray you get one coffee, yes one between you and a few fruit teas. .... the food in the restaurant is basic and cold. Even the hot section is cold. There is no air conditioning apparently until height of summer, not helpful when its hotter than hades in rooms. There is also NO wellness rooms, so even though the website boasts of it and its open 10am till 4pm every day IT DOESNT EXIST. Kids club didn't exist either when we were there....obviously again a summer thing. The kids pool you have to dodge swarms of ants....the Snack bar is actually better than the restaurant but very limited. The *All inclusive * option is a joke, coffee only available for breakfast, fizzy pop available....great for toddlers NOT and only three ice creams...alcohol was limited but that didn't bother us. For advertising its a family resort it was full of hen dos and stag dos and couples there for sun and drink....1000% not a family hotel and absolutely NOT a four star....whoever gave them that rating is taking a bribe. It's a two star at best, more a one
AVOID AVOID AVOID
Jason Gerrard
We've stayed in many hotels around the Palmanova area over the years, and this is by far the best. From the moment we arrived until the day we left, everything was outstanding.
The service is second to none, and every member of staff made us feel so welcome. The rooms are spotless, comfortable, and well looked after, and the food is excellent with plenty of choice every day.
This has been one of our favourite family holidays, and it's thanks to the amazing team who work so hard to make every guest feel special.
A well-deserved 5 stars from us. We will definitely be back next year. Thank you for making such wonderful family memories!
