Sol Guadalupe

AMG

Very family friendly, they are v welcoming to children Hotel was exceptionally clean EXCEPT pool. Half of main pool was filthy, black stuff floating around, grout black. We stayed over the other side of pool. Cleaning staff, bar staff, kids club were superb and friendly. Big endorsement for Julia in kids club who was amazingly thoughtful, friendly, kind to all the children. She deserves a promotion. All kids raved about her. Reception staff were a mix. Some very nice but ladies there were disinterested and rude. Dining staff were friendly overall and admirably hard working. BUT food in all inclusive Breakfast and Dinner was shockingly poor. It was poor quality, meat like leather, poor variety, definitely kitchen/chef needs a complete overhaul and quality review. A gripe I would have is though there was ample water, juice, tea and coffee available at breakfast as you would expect… there was non available for dinner… there was just a counter where you were expected to pay for all drinks… this is obviously a trick to make money and is not fair. Rooms were very nice and as expected… very well maintained. Hotels location was perfect… you couldn’t ask for better in terms of amenities. So overall…. Nice hotel except for food and cleanliness of main pool being most in need of improvement.

Melissa L

Disappointing Stay – No Longer the Family Hotel It Used to BeOverall Rating: ⭐⭐ / 5The Nostalgia vs. Reality. We booked Sol Guadalupe because my partner had fond memories of staying here as a young boy, making it a very special, sentimental trip for us. Back then, it was a wonderful, family-friendly hotel. Unfortunately, times have changed drastically. This hotel is no longer suitable for families.Atmosphere and Noise LevelsThe hotel is now overrun with large stag and hen parties, resulting in a loud, drunken atmosphere.Nightlife: Parties raged in the corridors during the late night and early morning hours.Disruption: Guests were constantly slamming doors, running in and out of rooms, and playing loud music until at least 5:00 AM.Security: Management does not seem to man the corridors. People are completely free to do as they please without consequence.The Location: While the hotel sits in a great location, it is far from quiet. Constant music and fireworks will keep you up all night. The only way to get any sleep here is if you are drunk enough to sleep through the chaos.Rooms and CleanlinessTo be fair, the hotel does have some positive points.The property is clean throughout.The hotel rooms are pleasantly spacious.Food and DrinkWe booked the half-board package, which turned out to be a complete waste of money.The Buffet: We tried the breakfast buffet once and the evening meal once. The quality was so poor that we never returned.Dining Out: We ended up paying to eat out at local restaurants for every single meal.The Bar: Drinks at the hotel bar are quite expensive, and several staff members noticeably struggle with basic customer service.The Saving Grace: Magaluf ItselfWhile the hotel let us down, the surrounding area was lovely. Magaluf beaches are absolutely beautiful, incredibly clean, and there are plenty of fantastic restaurants nearby to choose from.Final Verdict: If you are looking for a peaceful holiday or a family-friendly vibe, look elsewhere.

Klayton Early

Literally just got in the door from a week staying at this hotel. We booked as a family of 6 with 2 children. Very much not a child friendly hotel. No kids club no floaties in the pool no balls around pool area. Absolutely nothing for children to do. The pool was very much an elderly people dominated area. With the lifeguard telling the young child to stop jumping in. Very much a swim laps in the pool and consume as much alcohol as u can at this place. Highly recommend for adult only parties not so much for families. Was also extremely disappointed when we shared our honest views on the Facebook page the comments were removed and we were removed from the group!! Very much 1 sided on everything. Again as adult only parties Highly recommended . Not child friendly spent a whole week there and other than lifeguard saying no balls floaties or jumping in we spoke to one member of staff which happened to be today! If your a family id Highly recommended looking elsewhere

Jordan Holman- Jones

The hotel itself was very clean as were the rooms. The pool was nice and large and plenty of space for everyone. The entertainment team were really good and the daytime activities were very fun. The bad points were that the rules of the pool were basically your allowed to get in and swim but your not allowed to look like your having fun and no balls or floats. When my 2 year old had a small foam ball in the ball it was instantly removed from the pool which i thought was a bit harsh and there was a group of 3 kids playing tag in the pool and they were threatened to get kicked out of the hotel. My next bad point was the food was the same every morning and it was probably 4/10 the one guy making omelettes saved breakfast for me. We did not eat at the hotel for dinner because it wasnt very appetising. Overall a decent holiday but staff could have been a bit more friendly.

Jelena Mladenovic

The worst hotel with worst rooms, worst service and worst reception ever. We didnt have wifi for almost 24h, now the air condition isnt working and its so hot, we cannot sleep. Rooms are terrible, small, old, hygiene is on low level. There is no mini bar, no space for suitcases, no basic stuff like robes, slippers, cotton pads, glasses, ketler.. I dont know how this is a 4* hotel. It is too expensive for lame service. Dont ever go there, it will ruin your holiday. Also they are charging 20e for “earlier” check in which was half hour earlier. We have never been in such bad hotel. Location is the only good thing. Food is ok, nothing special, always the same. It is not worth your money and nerves.