M G
Avoid — definitely not worth it.
Disappointing already at the arrival. We paid extra for a side sea view room and were given a room with a view of rooftops and air conditioning units, with barely a glimpse of the sea. As you can see from the photo, this is not what you’d expect when paying for a side sea view upgrade. I’m honestly sure that many of the standard rooms on higher floors without any sea view upgrade probably have a better view than this.
Even though the hotel clearly had better availability (visible online), staff refused to move us and weren’t helpful. The manager was uncooperative and just told us to come back the next morning, no effort to resolve the issue or offer a solution.
There’s also no food available at the poolside, which is surprising for a hotel of this level. On top of that, people reserve sunbeds by laying towels on them all day long without actually using them, and the hotel staff don’t seem to care or enforce any kind of policy.
The general lack of service, poor attitude from staff, and even the manner of some guests was disappointing. Honestly, none of this reflects the standard you’d expect, not even at a 3-star level.
Very underwhelming experience overall.
Tatiana Ivanova
I have never experienced anything like this in my life. Today, the hotel has been without electricity the entire day. The elevators were already malfunctioning even before the power went out. The heat inside the hotel is unbearable. Guests had to dine in complete darkness — we were only lucky enough to have dinner earlier while there was still power.
Families with children and strollers are forced to use the stairs. Now there is also no running water, making it impossible to take a shower. The staff simply shrug their shoulders and have no information to provide.
How can a 4-star hotel operate without a generator? There should be some form of compensation for such a service. We paid €6,500 for three rooms — what a disappointing start to our holiday.
Justyna Abdalla
The hotel is in a very nice location, but that is as far as it goes.
There is not enough sun lounges for the amount of guests staying at this hotel. Even though they operate „no bed reservation policy” people still reserve them from early morning. Very confusing.
If you try to go to the beach they will charge you ridiculous amount for a sun lounger (60-80 euro per one). Very expensive for bigger families.
The breakfast and dinner staff are overwhelmed as only a handful work on each section. We ended up cleaning tables and grabbing our own cutleries a few times in order to be able to have our breakfast. Very poor management. I would expected a better service at a 4 start hotel.
When we complained to the „manager” Lorena
The answer was this is what we have available. Did not care at all.
Some entertainment staff, reception team and breakfast staff very very friendly though.
Mhd Anas Alnabhan
The hotel was absolutely amazing.
I had booked The Level Junior Suite, and upon our arrival, there was a special check-in area exclusively for The Level guests. There was also a private lounge offering snacks and soft drinks throughout the entire day, along with a private pool that had a stunning view of the sea.
Additionally, from 5 PM to 6 PM, the lounge served a small buffet with delicious snacks, salads, and desserts.
The day we arrived was our wedding anniversary, and the hotel kindly upgraded us to a Family Junior Suite.
My daughter is one year old, and the staff were incredibly kind and attentive to her. There is also a Kids Club for children starting from 8 months old, operating at three different times during the day: 10:30–12:00, 15:00–16:00, and 20:00–21:30.
The only downside was the dinner buffet. Some of the dishes were undercooked, especially the sushi — the rice was stale and not fresh. Additionally, some of the seafood had an unpleasant smell.
Overall, it was an unforgettable experience.
Gabriela Sprincova
There was nothing we didn’t like we appreciate whole service always helpful and friendly, which made our stay in the hotel excellent. The property was elegantly, styled, plenty space, beautiful view, and brilliant staff.
Especially thanks Tatiana Kravets in THE LEVEL service was incredible such friendly, absolutely wonderful and comfortable. The pool and spa were wonderful.
My Booking
