Shomu Rastogi
A really well designed and African themed hotel. A lot of thought has gone into this massive Lopesan hotel with large pools, mildly heated and a lazy river too. The rooms and walkways were a bit tired, can do with an update. There were occasional wall paper off the wall. The staff and service was good, also used the Lopesan app to request few room items. I found it odd that the pool towels were only given out between 10am-12 pm from the pool huts, however they were available from the reception. The food and the spread during the breakfast was good, the staff and chef were friendly and accommodating. The entertainment every night was good and as of a varied theme. What I loved the most was how when you walked through the entrance, the greenery and the waterfall transported you to the another world and felt relaxed and happy straight away. The hotel is close to promenade, restaurants, Maspalomas beach, famous dunes and a bus station for buses to Puerto de Mogan and Puerto Rico. Overall we had a good stay and holiday with family was good.
Vanessa Ucha
When Standards Do Not Match the Category
As a hotel industry professional and a Unique guest, my recent experience at this property compels me to share a reflection from a service standards perspective.
During my stay, I faced an urgent personal situation and approached the front desk seeking guidance or minimal support. I needed to travel promptly to assist my husband, who was unwell at a considerable distance from the hotel. The response I received was that no assistance could be provided beyond directing me elsewhere.
I fully understand that operational limitations may exist. However, in properties of this category, competitive differentiation is not defined solely by facilities or aesthetics, but by proactive attitude, empathy, and genuine service culture.
No room details were requested, no basic follow-up was offered, and there was no sign of concern regarding the situation. From a professional standpoint, this reflects a clear gap between the expected five-star service standards and the actual guest experience delivered.
After formally addressing the matter via email, I have also received no response.
True luxury is not only infrastructure — it is care, sensitivity, and commitment to the guest. When this element is missing, the category itself loses meaning.
Excellence is not claimed — it is consistently demonstrated.
NiNa Studeny
We had a great time at this place. Our son loved the mini disco at night and the girls who did the kids club were amazing! The staff was quick, nice and helpful.
The breakfast was great. There was nothing missing.
The place is simply amazing with a great pool area with lots of shade and places to relax. There are so many pools, that there is a perfect place for everyone.
The rooms are not perfect for families, as the bathroom doesn't have a door and you can not switch on the light on the toilet without switching it on in the hallway. As well the light in the shower lights up the whole room...
Everything else: simply great!
Melanie B
This hotel is a huge holiday machine for families. And by huge I really mean huge. Beautiful swimming pools and gardens. It is not a place to stay for a quiet getaway week. Location is perfect for going to the beach only a few minutes away, and there are 2 nice golfe practices within 5 min of taxi. Food is excellent. Sports room is good as well and quite large. I question the 5 stars as no spa facility, and overall the customer service could be significantly improved. There is another lopesan hotel with 5 stars just opposite the street, Costa, it seems to be a real 5 stars.
Ulrikke Narvesen
Great Luxurious place! The atmosphere is amazing. I wish I could be here longer. The staff is amazing and helpfull as well. The rooms are not very soundproof though, so the first two nights we were neighbours with a crying baby so we could not sleep at all but we went to the reception in the middle of the second night and they gave us another room without hesitating. So that saved our holiday. The breakfast is really great too! And pools, wow!
