jso
Let's be clear from the outset: Riu Oasis is NOT a 5-star hotel, NOT a « palace », because it is NOT sufficiently customer centric.
The hotel is clean but :
- Parking is extremely difficult and there is no valet... A very small garage is available, but it is always full, forcing us to wait up to an hour everyday to find a place to park outside!…
- the Reception staff are indifferent and don't try to help with it… how can it be ?!?Finding solutions should be their top priority.
-Bedroom and bathroom are separated by a translucent wall... beautiful but such a bad idea. Everybody wakes up at the same time… Even in the middle if the night… difficult to recharge your batteries in these conditions.
To remain positive, the housekeeping team does a really an excellent job with the bedroom.
And I was close to forget something incredible. You are asked to pay 8€/day for the safe in the room! Even 4stars hotel don’t do that, it is really petty.
So at the end I would say it was a disappointing experience (considering the 5 stars displayed)
J. Müller
We loved the place, good food, amazing private park with palm trees, nice room with a private pool. Best access to the beach. However, even though everything still feels quite new, the doors to the rooms are rather cheaply made and let a lot of sound get through. As hallways have a stone floor, movement of guests and personell is very well heard in the room.
I always don't get and have often seen it: hotel owners spend millions on their hotels and then save on the doors.
S Jo
Nice clean hotel but sun loungers by all pools are too shaded by palm trees for a winter sun break.
Ground floor rooms facing the car park are a bit dark & get no sun but are clean & cannot fault the cleaning staff in any way.
Breakfast is good enough but would prefer a cappuccino to regular coffee.
Fantastic location, right next to the beach/dunes & good for walking.
Milad Talebian
We stayed for a week. The location, facilities, and the rooms are fantastic. The garden pool is amazing. Personell were nice and the breakfast was first class! I would highly recommend!
salaheddine el bouaballati
1/5 – “Terrible service – tried to make us pay twice!”
We arrived at the hotel with a confirmed reservation, both by email and as a PDF, but were still denied check-in because they “couldn’t find our booking”. We ended up waiting in the lobby for over an hour, while the staff did absolutely nothing to help us.
To make things worse, they suggested we book another room for €500, even though we clearly showed proof of our existing reservation. No apology, no effort – just complete indifference.
We were forced to contact Hotels.com support ourselves from our phones because the reception staff didn’t care at all. They made no attempt to assist or follow up – just told us to “wait” and then ignored us.
It was frustrating, humiliating, and completely unacceptable. This was, without a doubt, the worst hotel experience we’ve ever had. Stay far away – this place is a disaster when it comes to customer service.
My Booking
