Meryem H Rym & Layt
Excellent location, comfortable facilities.
Major disappointment regarding the service for Moroccan clients: we clearly felt a difference in the level of attention and respect depending on the nationality. Being Moroccan, I unfortunately received much less friendly or efficient service, as did my family. Some staff members are friendly and pleasant, but from others, we got the feeling that we were bothering them.
The hotel is not clean at all — it looks abandoned.
The pool is dirty, and empty drink cups were left by the poolside for hours until one of the guests picked them up, afraid that a child might get hurt. Lack of hygiene everywhere (lobby, rooms, kids' playground, pool…). The food service is poor. For table napkins, they give you one paper napkin per person per meal!
The buffet is very limited, and if you don’t show up early at the restaurant, you might find nothing left.
The staff really needs training.
One thing is certain: I will not go back.
Manessa Laurant
Our stay at this hotel has been nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and outstanding service. The rooms are beautifully maintained, comfortable, and offer a perfect retreat after a day of exploring. A special and heartfelt thank you goes to the reception teams especially the Guest Relations your attentiveness, care, and dedication truly enhanced our entire experience you made everything smoother and more memorable. We’re incredibly grateful and will definitely be returning. Highly recommend this hotel to anyone seeking impeccable hospitality and comfort thank you all.
B.Architecte
🚫 Never Again❌ – Unsafe, Dirty & Unprofessional! 🚫
⭐☆☆☆☆
This is by far one of the WORST hotel experiences I have ever had.
Unsafe — staff opened my room door without permission, even while guests were sleeping.
Dirty — rooms with no water, broken AC, and zero hygiene. Unprofessional
receptionist with an attitude as if working in a nightclub,
lifeguards busy flirting instead of watching the pool.
❌ The only reason I don’t regret coming is because I saved a 2-year-old child from drowning while the so-called lifeguards ignored their duties.❌
We arrived at 4 PM but only got our room at 6 PM — exactly when the water park closed, wasting our entire first day.
If you value your safety, your time, and your money — stay far away from this place!🙏🏻
Emily Dakin
First of all Loved Morocco!!!!
The location of the hotel isn’t too bad either.
When we arrived at the hotel at 10am we checked in at the hotel only to be told by the receptionist they didn’t have our booking. They gave us a drink and told us to sit in the lobby for 2 hrs whilst they tried to sort out our room. They didn’t once come up to us to keep us informed. Eventually when they did come up to me they told me they needed Love Holidays to confirm my booking even though I had it in writing. This was not a good start to my holiday.
Once this was sorted we was given our All Inclusive Bands only to find out we were not actually All inclusive . You had to pay for drinks after 11pm in the main bar and the pool bar outside if you didn’t book your trip from the travel provider Framme you were not deemed All Inclusive.
The food was terrible, they do not cater for UK people or children. We had to eat out a few times just so we could eat otherwise we would starve and we are not fussy at all.
The rooms are outdated and need a lot of work as does the hotel.
One day we were sunbathing round the pool and they decided the use a petrol chainsaw to cut down trees, petrol fumes were round the whole pool for the day causing a layer of fog. There were families round this pool all day just caused an awful smell and headaches we even complained to the manager and they eventually stopped.
They have no shower rooms if you have late check out so it’s worth paying to have your room later it’s about £40
Tom Clarke
A cheap all-inclusive was what we got! (August 2024)
Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end,
Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants.
Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant.
The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times)
The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.
My Booking
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