Kresten Palace Hotel

aspasia koukiotou

Unfortunately, I had a very unpleasant experience during my stay at the Kersten Palace Hotel Rhodos with the receptionist named Mrs. Nena. When I asked for her last name, she refused to give it, saying that hotel staff are not allowed to share their family names. Her behavior was rude, condescending, and unprofessional. I often felt that she was deliberately trying to confuse or unsettle me. Instead of assisting me in a helpful and respectful manner, she repeatedly responded in a dismissive and disrespectful way. This kind of attitude is completely unacceptable, especially for someone working at the front desk – the first impression of the hotel. It was truly disappointing, especially since the rest of the stay could have been enjoyable. I sincerely hope that the management takes this kind of feedback seriously and works on improving the reception service. Courtesy, respect, and helpfulness should be standard – unfortunately, that was not the case here. A heartfelt thank you also to Mrs. Elena, the manager at the reception. She was very professional and truly tried to solve all the issues. I understand that her job is not easy – especially when she has to work alongside people like Mrs. Nena. We genuinely appreciate her efforts. Outstanding Service at the Kersten Palace Olympia Restaurant – A Heartfelt Thank You! I would like to express my deep appreciation and sincere thanks to the entire restaurant team at Kersten Palace. The service was truly outstanding! The whole team was incredibly friendly, helpful, attentive, and always greeted us with a warm smile. Every meal at the restaurant was a wonderful experience – not only in terms of the food but also because of the wonderful people. I would also like to express my heartfelt gratitude to Mrs. Eleni , the restaurant captain– she is the heart and soul of the place! Her presence, care, and leadership make a noticeable difference. Sincere thanks as well to Mrs. Margarita and Mrs. Niki, whose dedication and warmth helped make our stay truly unforgettable they’re both amazing!!!! This restaurant team is absolutely fantastic – a true example of hospitality and service excellence. They were the complete opposite of our experience at the reception. Their kindness and professionalism made us feel truly welcomed and cared for, despite any other challenges during our stay. Thank you all – you made our time here truly special!

Rodney Page

Me and my partner enjoyed a lovely holiday here at Kresten Palace, we stayed in a room in the main block of the hotel which was very nice, though slight aging did show with cracks in the walls and tiles. The staff were very welcoming on arrival and during our stay, the cleaners kept our room clean and maintained and the dining staff were lovely whenever anything was wrong such as missing cutlery, the animation team provided lots of activites and night time entertainment which we enjoyed. The transport from the hotel was extremely easy with regular buses and help from the hotel staff if needed. The food was nice however did start to feel slightly repetitive at breakfast nearing the end of our stay. Overall it was a great experience and would recommend coming here 👍

Alexandra Dumitru

We regret not taking the bad reviews seriously. The hotel is run down and dirty, but what really shocked us was the staff’s attitude. Complaints about insects or unclean rooms are brushed off, as if expecting basic hygiene makes you “too demanding.” Management never apologizes, never takes responsibility — they just deflect and make you feel at fault. You can see the exact same tone in their defensive replies to negative reviews on Trip Advisor, and if you raise issues at reception, you’ll be treated the same way. The glowing five-star reviews are baffling — I can only imagine they’re either fake or from people who don’t know better. Trust the low ratings and especially the photos: they tell the real story.

G/M Pillay

The hotel was great with a huge swimming pool restaurant and bar at the pool. The room was big enough for myself, my husband, and 2 kids. The mini market was reasonably priced with enough necessities. The daily breakfast buffet had the usual breakfast items. The supper buffet would include some greek items. They even had 3 nights of theme dinners like Italian, Greek, and Asian. The staff are all really friendly and helpful. The bus stop was right outside the hotel to get to different tourist sites to see.

Shelina Begum

Reception were extremely rude, not willing to be helpful or accommodating. They would only hear what they wanted to hear regardless of how many times you’d repeat yourself. We arrived early for check in so we had to wait which was fair but ended up having to wait an extra 2 hours. Our room was a 10 min walk to the other side of the resort through two lifts and was expected to find it ourselves. The room was above the swim up pool so it smelt like chlorine constantly. The hotel refused to change our room which was extremely dirty with ants crawling around. We had people barge in at the end of our trip constantly asking when we’d be leaving.The reception being our first point in contact ended up ruining the beginning and end of our trip. Room cleaners & the staff members at the restaurant were extremely helpful and polite. Helped us find our way around, always made sure we had everything we needed. Always helped and served with a smile. Hotel matters although it’s a beautiful hotel definitely would not recommend.