Paul Edmunds
Just finished our stay at the Aqua Mirage, and I must say I’ve been pleasantly surprised with the hotel, staff, security and lifeguards. They were all so helpful, a special mention to the security and lifeguards who made us feel safe around the hotel and in the pools. Lifeguards have a very unique way of demonstrating such small yet kind gestures. The food at the hotel has been very nice with plenty of options. The downside of the hotel was the rooms however not the worst, tiles need to be re-grouted and the cleaner may want to clean under the beds from time to time. On a whole I’d rate this hotel 7/10 and I’d stay again.
Rumaysa Patel
Staff are rude, unhelpful and have no customer service skills. Lack friendliness and don’t even acknowledge what you are asking for. There was multiple times me or my family had asked for something and we were denied. For example the cleaner for our room had taken or misplaced our AC remote we asked for it everyday for 3 days and no compliance, we asked for soap since there was none on arrival, again asked multiple times and didn’t get soap for the whole stay. Pretty much every single member of staff was rude and didn’t want to help, they don’t even crack a smile. Although the hotel is nice the staff ruin the whole thing. The food is good however for it being all inclusive they really limit your portion sizes, sometimes denied when going to the same place for more. The bar staff rarely ever had ice, there were 3 soft drinks of choice, the same ones everyday and they were always flat.
Trevor McEvoy
Can not recommend this resort enough. From the time we arrived they were so welcoming. The animation team made us feel so at home from day one, they really go out of their way to accommodate children and families. The security team and all the staff are so friendly and make sure it's a safe environment. The pools and aqua park are amazing for both adults and children. We made friends for life.
It's honestly the ideal resort for families. Five stars. It exceeded our expectations, from small kids to adults, it's perfect.
Nadia Asselman
I was scared after reading some of the reviews but i can truly say that this is a great hotel, great food that change all the time. The pools ha so many lifeguard that was really active and controlled everything which made me as a mom feel that my kids was safe. The entertainment staff was friend and interactive. Overall staff was supper friendly!! Service was great!
Alisha Nadeem
Amazing Place! Would highly recommend booking. Was a little nervous after reading some of the reviews but genuinely 10/10!
The entire resort is so huge you wouldn’t even feel the need to leave!
Rooms were comfy, spacious and clean, safe provided, plenty of storage, clean bathrooms and showers. Rooms were cleaned, mopped and tidied every single day.
The all inclusive food was huge massive variety throughout the day if the main dinner area is closed theres 2-3 snack bars serving pizza burgers wraps drinks desserts so you will never have a problem with food! Highly recommend visiting the snack bar!
The chefs are amazing and the managers we didn’t know where to start off on our first day and the manager/ head chef helped us out and answered our questions. So many places to sit even a closed off area to 16+ only. 2 restaurants available but reservations needed.
All the pools are clean and massive they are cleaned every night including the floors where people may have spilt drinks so you will never see flys around.
The entertainment every night changes so you will always be entertained the entertainment team are amazing. They include you all as much as they can.
Many activities running through out the day archery, football, aqua training, tennis, golf, foam party, music, djs anything you can think of.
Service is amazing staff are friendly, easy check in and check out early check in available too. Our door lock broke and within minutes someone came to fix it. Needed help with AC someone came and helped us out in seconds. The service at this hotel is amazing!
Will be coming back here next year!
My Booking
