Rene Messia de Prado
Quite oldish hotel, seens to be on its last years before big renovation. Lack off staff in reception. Rarely answers when calling from room. Most of hotel restaurants closed completely, all inclusive does not include water bottles which is a bit strange (you need to fill them yourseld during restsurang opening hours), safety box needs be rented separately (in room!!), swimrings in beach club need to be rented sepsrately for slides, pool towels only one change included and after that you need to pay extra for new clean towel. Not quite all inclusive… Rooms quite untidy wheb we arrived but housekeeping though been active every day making beds and cleaning rooms during our pooldays.
But if you are looking for a basic comfort and pool that includes drinks and food then its barely okay-level in our opinion. 3-star is more appropriate.
Good activities and games for kids around the pool by hotel crew. Nice shows during evenings. Food buffet: 6,5/10. Snack bar by pool area 7/10.
tony johnson
What an absolute disgrace of a hotel, worse hotel i have ever stayed in. The room was infested with ants , i woke up with them on my face, the bedding doesn't get changed until every 3rd day.
There isn't enough lifts for the size of the hotel. The food was of a very poor quality and not warm never mind hot.
You only get 1 change of pool towels anymore you have to pay.
The drinks weren't too bad but you need to keep the same plastic beaker, any more and you pay a deposit of 1euro.
Thank goodness for the beach club which is a short walk down a very steep hill or you can wait for the unreliable complimentary shuttle bus.
The beach club is much quieter than the main pool in the hotel, but again the food quality is poor , cold and uncovered, you need to eat with paper plates and wooden knives and forks.
The air-conditioning was taped over which meant we couldn't turn it down.
As for the location it is stuck in the middle of nowhere, there is nothing for 15 minute taxi ride.
The marina in Benalmedina was very nice, full of bars and restaurants.
The hotel is a non smoking hotel with only a small designated place to smoke.
If you do not have any children please do not go to this hotel, you will hate it.
Kwex
Had a good time here. Food was a lot better than I expected - especially after reading other reviews. I guess if you are coffee lover, you'd have to pay separately for a Barista coffee ☕😜. Staff were friendly. Checkout is at noon, but you can get a day pass to use the rest of the resort facilities. Not a lot of choices for in-house restaurants. Good variety of drinks included in the full board offering. If you get bored of the resort, they have free access to a beach club nearby with more pools and facilities. Also had a day trip excursion to Marbella. Won't say it is one of the best I've been to. All in all, the resort merits the hotel-star rating it has 😁. Comes recommended.
Kate Mc
Stunning hotel second time there kids loved it. Very clean and nice scented smells.large pool and loved he water park
Only down fall for me was the food especially for the kids. The water park restaurant is nice lots of options but the main buffet back in the hotel is horrible I lived off pasta and chips for a week my kids were eating rice and chips ! I do think there should be a little counter for kids like pizza. Fish fingers and nuggets etc I have been to many hotels that provided this. It was mostly fish every night,
Andy Parker
What a fantastic hotel experience.
Very clean and tidy, very well kept, very friendly helpful staff, excellent food and drink, super pools and great poolside entertainment.
We stayed here as part of a package deal from a major tour operator for 7 days on an all inclusive basis
Whilst check-in can take some time, it's well worth it.
All standard drinks and food are included, making the experience so easy, especially with the kids.
Breakfast, lunch and evening meal are hosted in the main restaurant with inside and outside seating- all managed so professionally, they have it organised so well.
The food ranges change each day with themes, for example; Asian, British, Indian.... Although there is always a standard offering of pasta, chips, meats, rolls for those more picky eaters.
Food quality is great, constantly replenished and you simply have as much as you want. The staff are on hand to clear away old plates once you have finished with them.
The desserts are amazing, and offer many different cakes, fruits, jellies etc etc as well as a chocolate ice-cream machine and tubs of ice-cream in a mini freezer.
There's a great amusement area with pool tables and games machines, these so cost Euros but not too expensive.
The spa is lovely and you get an hour included with your all inclusive deal.
There's entertainment at the poolside each day with different sports, games and a dance-fitness session at 5pm each day which is a lot of fun.
There's snack bars at the poolside as well and plenty of sun loungers, although you still get those people that feel the need to put their towel on the sunbeds....
I can't recommend this hotel enough, I would definitely go back, it was a fantastic holiday with our grand daughter.
