Petar Petrovic
We stayed at the hotel in November, when the mornings and nights were quite cold, but unfortunately there was no heating in the room. At the reception, we were told that the hotel “is not heating at the moment” and were advised to turn off all devices in the room so it would supposedly be warmer, which made the stay feel more like a winter trip than a vacation.
Smoking is almost impossible, as it’s not allowed on balconies or in any common areas. The only options are to stand outside at the hotel entrance or go all the way down to the beach bar, where smoking is permitted.
The elevators are very small and extremely slow — although they claim to fit four people, two barely fit inside, so taking the stairs often ends up being the faster choice. The food is repetitive and nearly the same every day. Breakfast includes juices and coffee, but during dinner all drinks must be paid for separately, which feels inappropriate for a hotel in this category.
There is an indoor pool, but it looks much worse in person than in the photos, so expectations should be kept low. There is also a rooftop pool, but using a sunbed costs an additional €35 per day, which seems quite excessive.
However, the staff were very kind and helpful, and the hotel and rooms were clean and well maintained. Also, during our stay, my wife celebrated her birthday, and we were pleasantly surprised to find glasses, champagne, and a birthday card waiting at our door — a very thoughtful gesture that we truly appreciated.
Julie Bertjab
Spacious rooms with balconies right across the street from the beautiful beach, ultra clean and staff pleasant and accommodating. Whole area is immaculately clean as road sweeping is daily as are bin emptying at 7am every day. Well it promenade and flat walking surface all along the very long beachfront. Can hear planes overhead as it’s 8 minutes drive from the airport but you get used to it. Beds very firm which I strongly dislike but that’s me. Plenty of sunbeds, life guard most of the day. Lots of choice for breakfast and very fresh but could be hotter.
Natalie Weigand
The Hotel cannot be recommended. We originally booked HM Tropical and were rebooked to HM Gran Fiestas. The rooms have a bad smell, the sanitary facilities smell extremely bad, the food is very cheap tin food and the service poor. There are far better hotels for a better price value.
Lilly Jäck
Had a great time here! The staff is really nice and the food is great, the location perfect with the beach directly in front of the Hotel and a Bus stop going to Palma and Arenal directly behind.
The rooftop bar and Pool and lobby was really nice and clean, the rooms however were less clean. Modern and aesthetically pleasing to look at, yeah, but some details were off. Little black spots of possibly mold in the shower, very thin bedsheets, and it was loud. If you’re a light sleeper, you will definitely need earplugs. Even with I never really slept well. Also to mention- I had to change rooms because I kept waking up with bites all over my body that were definitely not Mosquito bites. They only came over night and drove me crazy, and I was sure it was bedbugs. When I mentioned it at reception the lady did let me switch rooms as I asked for it, but never apologized or showed any concern, seemed more annoyed by my request. As soon as I changed rooms, the bites were gone- so, it definitely was bed bugs.
Besides that, I had a very pleasant stay. I’d definitely come again!
Amar Jukic
Location: The hotel has an excellent location-beachfront with the main promenade a couple of steps from the hotel. The bar and lounge have the best view overlooking the beach with wide enough windows for anyone to enjoy the view.
Rooms: I’m not sure how big other rooms are but ours was pretty small - especially with a cot for our toddler. Rooms and bathroom were very clean themselves but the staff didn’t change our sheets for the 6 days we spent at the hotel. The room has air conditioning that works so the temperature inside was pleasant.
Beds: The beds and pillows were not comfortable at all. Granted, that can be a hit or miss but the mattress was also not comfortable and the beds easily separated as soon as we leaned on the wall.
The breakfast buffet was lacking variety s d we ended up having eggs and toast for breakfast for 6 days and despite the menu stating we can order omelette we only were able to have it two mornings and the staff gave us angry looks when asking to make cheese omelette instead the ham omelette.
Staff: Depended on which staff you asked. Hit and miss there too.
Food at the lounge: We ordered a pizza and burger for me. The burger was almost raw and had to return the burger unfinished
Pool area: Pools were ok and big enough but the area lacked loungers and if you come too late you might not get a spot.
Lifts: Extremely slow and with several lifts being broken and randomly going up and down delaying being able to go up to the room.
All in all, the experience was ok but if we come back to this area we will look for other hotels to stay.
My Booking
