Hawaii Hotel

Hazel McDonald

I wanna be able to give the resort the absolute best rating possible due to their handling of issues that came up during our last two stays. I was injured on our first trip in January and one of the Bell desk employees Adam T, went above and beyond any kind of service I’ve ever seen. From helping me get out of the cab after leaving the ER to helping me to get to dinner and even finding me some resources for mobility assistance. He made sure our room got upgraded after we got put in a room that was well below what we had paid for. He made the experience wholesome and us eager to return. We came back this week to deal with my accident stuff and we had several issues with housekeeping demanding to enter the room and even walking in on me changing after we had put a do not disturb sign on the door. We contacted a supervisor at the front desk and David along with Makiko took action and took care of us. Even as going as far as hunting down a special kind of room so that I had the right kind of bathroom for my mobility issues. He literally sprinted all over the rainbow tower making sure he found the right one for me. I did the presentation for the Hilton grand vacation at the help of Kelly our concierge and I throughly enjoyed the massage at the spa. This resort truly is everything you need to have a memorable and enjoyable vacation. Aside from the issues, everyone else was so kind and accommodating. We will be back soon and often with my kids and other friends so that they can experience the top notch service and memories here at Hawaiian Village

Noor

We were a family of 3 (6 year old kiddo) and absolutely loved our stay at HHV in early January. We were in the Rainbow tower Lagoon view, and it was spectacular! Loved waking up to the beautiful views every morning. The resort has everything you need. Multiple Starbucks on property (one which is open at 5am which was perfect for my early days!). The resort is a little tucked away from the main Waikīkī strip, but we loved the walks. It took about 10-15 mins to get to the main strip via a quick stroll through the park. Just a beautiful resort with all the amenities you’d want. Can’t wait to go back!!

Emma Monks

Extremely Disappointing Stay — Writing This While Still Here I am currently still staying at Hilton Hawaiian Village, and unfortunately our experience has been so poor that I already feel confident writing this review before even checking out. The elevator system is extremely poorly managed. The lifts do not account for capacity when stopping at floors, meaning they repeatedly stop even when completely full and unable to take additional guests. This results in constant unnecessary stops and incredibly long travel times. The quickest lift journey we experienced was 15 minutes, which is unacceptable for a resort of this size. The bathroom design is flawed, with water pooling in multiple areas. This clearly isn’t being addressed properly during cleaning, as there is visible grime buildup anywhere water collects. More broadly, the room was not clean upon arrival. There was dust buildup on nearly every surface, which triggered my son’s dust mite allergy during our stay. Housekeeping has been inconsistent. Sheets and towels have not been replaced even when dirty or wet, which is both frustrating and unhygienic. Especially considering there is only one hook to hang towels and they are not drying between uses. The internet service is extremely unreliable and cuts out constantly. It was so poor that I had to purchase a travel SIM card just to have stable access while inside the hotel. Overall, the property feels run down, with constant repairs taking place. For the first three days, our elevator windows were covered with newspaper, meaning we couldn’t even enjoy the view despite being on a top floor. Service throughout the resort has been lacklustre at best. There are long queues for most services, and when I attempted to return a room key I found while shopping, I waited 20 minutes only to be told no one was able to assist me. The luau entertainment was acceptable, but the food was average. Disappointingly, the performers did not remain long enough to take photos with all guests waiting in line, leaving many — including my son — unable to get a photo. There are far better luau options nearby. I am only rating it 2 stars for the swim facilities and proximity to the beach, however if you were staying at another hotel you could still use these facilities which the exception of one of the pool areas. For a property carrying the Hilton name and charging premium resort rates, this experience has fallen well below expectations. UPDATE: Hilton responded to my review and asked that I speak to the front desk. However when I tried to do that days ago they advised that there was nothing they could do and I would I would need to wait for the email asking for my experience after I leave to provide feedback.

Sara Pizzuto

I genuinely enjoyed the ease and layout of this hotel. The beach access was excellent, and it was very easy to get back to our room from anywhere on the property. Dining options were good overall. Breakfast, lunch and dinner were delicious. The layout of the resort is wonderful, and I especially loved the charm of the village area. Our room was newly renovated and had a gorgeous view of both the lagoon and the ocean, which we truly appreciated. My family and I had a great time and are glad we chose to stay here. That said, cleanliness was a major issue throughout our stay. There was hair on the bathroom floor when we first checked into our room. The pools were frequently closed due to water levels being out of range, and they were also unheated. Garbage was left around the pool area for days at a time, and the public bathrooms around the hotel were consistently very dirty. Also, the hotel was consistently out of towels for the pool / beach. Overall, we had a wonderful time and genuinely enjoyed our stay. However, due to the cleanliness concerns, I don’t think we would return in the future.

Yonkers12

Our stay at the Hilton Hawaiian Village was nothing short of spectacular. If you are planning a trip to Honolulu, this is the place to be! Unbeatable Views from the Rainbow Tower We stayed in the iconic Rainbow Tower, and I cannot recommend it enough. Waking up to the panoramic views of the Pacific Ocean and Diamond Head from our balcony was the highlight of every morning. The tower’s position right on the water makes you feel like you're floating above the sea. Plus, if you're there on a Friday night, you have a front-row seat to the resort’s famous fireworks show! Beach & Pools The location is perfection—the resort is literally steps from the beach. We loved being able to walk right out onto the sand or take a quick stroll to the Duke Kahanamoku Lagoon. The pool situation is also fantastic: • The Super Pool: Massive, beachfront, and full of energy. • Family Fun: Great waterslides for the kids (or the kids-at-heart). • Adult Pool: For those looking for a bit of peace and quiet, the Kalia Adult Pool (for ages 18+) was a lifesaver. It provided a serene, sophisticated escape from the busier parts of the resort. From the lush tropical grounds to the endless dining and shopping options within the "village," we never wanted to leave. We will definitely be back