Kieran Roebuck
Right by the beach front, this hotel is a perfect location for anyone hoping to enjoy the very best of Hawaii. The service is fantastic and there is more than enough to do across the village to keep you entertained. Also very well situated to explore the island of Oahu, it was very easy to book a car through the Enterprise desk in the village and explore to our hearts content. There are plenty of restaurants, pools, amenities, stores and bars and also plenty of activities. The staff were also very helpful in providing advice as to the best places to go and things to do across the island. Overall an amazing holiday destination. Would definitely recommend.
Shelley Turner
The good things: Beach location and view from the room/balcony were a 10/10, lots of restaurants and cute shops nearby, the pastry shop at the entrance was a delight. Staff were very friendly and polite.
The bad: No adult pool, and there were way too many people in a very small pool space. Everything about this place was chaotic, the parking, the check in, the check out. Navigating the parking garage daily took about 20 minutes to get in and out. My key didn’t work for the parking garage and I had to wait 25 minutes in the check out line for it to get reset. I was here for work, and I would have been very disappointed if I was there with my husband for a vacation. It might be good for families, but not my vibe. The rooms are dated, small, and the little coffee maker didn’t work. All of the lines for the coffee shops took 20-30 minutes in the morning. My room was by the elevator and all I could hear at night was a constant dinging. Front desk did not offer ear plugs. Although, they did offer to change my room to a room without a beach view and I declined.
Junghee Yoon
Great for families with kids, but major issues with service and communication!
This hotel is great for families with young children. Although it’s a bit far from Waikiki Main but the lagoon, beach and pool were perfect for our 6-year-old. We stayed in the Tapa Tower, and the room was nice and comfortable.
However, during our stay, the entire resort experienced a water outage for several hours. Unfortunately, it happened right after we returned from a hike at Diamond Head, so we couldn't take a shower for quite a while. There were no alternative facilities for showering, and phone support was difficult to reach. We tried using the Hilton App chat, but all we were told was to wait, with no helpful assistance. This was very frustrating and disappointing, especially considering it’s a hotel.
The Hilton app's digital key was convenient and allowed us to access our room without a physical key. But it also had some serious limitations. In the evening (around 6 or 7 PM), the towel rental station by the pool was closed, and guests were required to use a self-service machine that could only be accessed with a physical room key. We were only using the digital key and didn't carry the physical one, assuming the app would be enough. My child was already wet, and when I asked the front desk if I could get a physical key, I was told I had to go back to the room to get it.
It was Friday and fireworks night, the elevator line was extremely long. I asked the front desk if they could issue a new key, but the staff member, Amy told me I needed to show a physical ID (not a photo or digital copy), per hotel policy. I understand the need for policy, but we were only planning to swim and didn’t bring anything other than the digital key. When I asked why this wasn't explained at check-in, Amy simply said she wasn't the one who checked us in — implying it wasn’t her fault. A simple apology or acknowledgment would have gone a long way, but her tone made our last night very upsetting.
The front desk is the main of the hotel, and unfortunately, it was the worst part of our experience. In contrast, other staff members — housekeeping, the activity/tour desk, bellmen, doormen, and the luggage staff — were all fantastic.
Up until the last day, I really wanted to come back to this hotel. But because of one frustrating experience and a dismissive attitude from the front desk staff, our trip ended on a sour note. If the digital key can’t be used for all service, it should not be advertised as a full replacement.
D Mont
I absolutely loved this place it was my first time visiting and it was a last-minute booking because the hotel that I had booked on my trip ended up being a complete disaster so I treated myself to one day and could not have been happier. Service was great I loved all the amenities and the food shopping the private beach and I will be back in January with my family. The beach at night was safe and just beautiful and I had breakfast at the beachfront Ali Tower bar and grill. Food was great and the service on the beach to put my chair and umbrella was fast and the young men are very kind!
Alex Pogue
My dad books Hilton Hawaiian village regularly when he comes to visit. Great area and kid friendly for my 7 year old sister! Great pool area and beach area. A bit expensive for sure, but amazing amenities, fireworks Friday, and very very friendly employees - especially our gracious and talkative Marylou! She is really the sweetest lady. We discussed our trip, our life and families, and she even corrected our misunderstanding of our booking - we thought we checked out a day earlier, but she confirmed we were booked one additional day! Very helpful and sweet! Thank you Marylou for helping to make a great experience!!
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