Joanne
Stayed here for 10 nights, booked the annex and were ‘upgraded’ to a villa but it was no upgrade. The shower door was broken even after telling staff multiple times, the bath was not somewhere I’d want to get washed and the beds were solid.
The main pool area is beyond loud with constant music blaring out.
Staff were okay but the member of staff at the small pool bar was questionable, looked unkempt, huffed and puffed when asked for a drink and would often disappear for long periods of time.
The evening entertainment was very same same most evenings and the ‘kids disco’ was often just music playing while kids were feral because parents didn’t pay much attention.
And speaking of feral we witnessed multiple arguments between guests, drinks being thrown and even a fight. Most people with or without kids were drinking from dawn till dusk with very little care for others around. And I never saw a staff member trying to calm or defuse any of these situations.
My son also had a breakout of irritation on his legs that spread. He’s now on antibiotics with a skin infection from dirty surfaces/pools so that’s a lovely extra.
Access to the water park was great although 10:30am drop off and 17:30 pick up was a long day so we always got a taxi back much earlier.
Location is great but that’s about it! Oh and the most lovely lady who makes homemade chocolate crepes most days, she was the best part of the holiday.
If you have young children and don’t want them to witness scenes out of shameless I’d avoid.
hiba gulraiz
Extremely unprofessional staff. Agreed for a certain price. After taking that money from us asked for more money to confirm reservation. Aqua park closed early due to rain the aqua park told us to get on a shuttle to hotel. The shuttle service took us to the wrong location, then refused to drop us back to our hotel. The driver asked for more money to drop us to our location, we refused and he dropped us in the middle of nowhere. We missed our lunch buffet because of the hotel and aqua park's mistake to which they refused to accommodate us. They say they are not related whereas literally the names are same, you get free access to waterpark because of the hotel. Food is really bad at the snack bar. NOT RECOMMENDED AT ALL!
Humna Imran
If there was a possibility to rate 0 star I would have. Absolutely terrible from the start,the shuttle service to aquapark left us in the middle of nowhere and demanded money if we wanted to reach hotel. The managers there are not bothered and they just try to manipulate you. The food was average. The Turkish hamam and steam room did not work the entire stay and when we complained to reception they claimed it’s separate from their hotel!
The indoor pools were supposed to be heated but they were cold.
The only nice thing was staff was very warm welcoming apart from the managers
Food was average and often repeated everyday. Coffee machine was so ancient and tasteless
I will not recommend it to anyone please you can find better resort
Andrew Johnston
Currently mid stay and unless you enjoy mediocre rooms, service, and food avoid in my opinion.
Go stay in the Orka Sunlife instead which is superior on all levels (except for the numerous stairs up to the rooms).
No advertised theme nights for dinner, cannot serve a decent kebab or baklava, and the chef hasn't heard of seasoning in my opinion.
Unlike the other Orka properties who have a larger snack and bar service this one appears to be lacking in all areas with this outdated hotel.
You're going to be hard pressed to get a towel as unless you're an early bird the spa where you can get towels from are always out of them, with staff who "hope" they will bring more towels in the afternoon.
Really doesn't live up to it's alleged 4 stars. Buyer beware as clearly the hotel does not listen to feedback.
Abi Caulfield
Just got back from 3 week stay and wont be returning. Hotel is full of loud guests leaving there kids to run wild while they sitting getting drunk parents letting there little darlings shine lazer pens at you i had to ask 1 family to stop putting in my eyes. Familys fighting and arguing. The water park is ok but only 2 buses on morning and 2 at tea time. The waitress at small pool looked very unkept and rolled her eyes when asked for a drink . The main reception bar she was so miserable it was unreal . My husband opened our bedroom window and the whole thing come off waited over a hour for it to be fixed but all he did was nail it back together and said dont ooen it. The bigger pool at the bottom was so loud with the music. Food was ok but lukewarm at best but people standing waiting to get food from 6.50 so by time it opened at 7pm the queue was out the door. Its Definitely not a hotel to be able to relax as people swearing round the pools and parents couldn't careless what there kids are up to.
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