Caitlyn Harrison
Great location. 10 minute walk down a straight, flat street to the beach and near very nice bars and restaurants. Very quiet hotel, not busy at all, we came mid June. Rooms were okay. Bedding was spotlessly clean. The seals in the bathroom are yellow and so is around the plugs. Shower has okay pressure, not amazing. Shower curtain is very gross. Air conditioning unit has mould all on the inside so we didn’t use it at all during our stay. We turned it on and smelt/ saw it immediately. Luckily, closing the curtains during the day and opening the door as night was cool enough for us. No kettle in the rooms. Change towels every three days is okay, I get to save energy etc but why do you need to pay for a change? I feel like there should just be a notice to say “ask for a change when needed” instead of charging. Wardrobe to hang clothes in - very handy and quite spacious. Pool area is perfect. Can’t eat snacks from outside around the pool - wouldn’t mind if a snack from the bar wasn’t around 4 euro each (small bag of crisps or ice cream). Breakfast is your usual buffet style, nothing fancy. Evening meal is located at the hotel opposite. Absolutely atrocious. Food was so dry, paella looked very questionable. Me and my partner had diarrhoea the morning after - we know it was from this as we ate nothing else on the day. We ate out every evening instead and found amazing restaurants with great service and amazing food. If you just want a cheap bed and breakfast near the beach/ nice pool area then this is your place. Just be wary of the mouldy AC units and old bathrooms.
Rafael Guia
It's a clean and nice 3 star hotel in a great location. The staff is really helpful. The location is also great because it is just a 15-minute drive away from the airport and a 10 minute walk to the beach. And, because it is not too close to the beach it's relatively easy to find a parking place. We had the half board option. Hot breakfast was served at the hotel and dinner was served at the nearby sister hotel Metropolirano. There was good variety. I was looking forward to paella and fideuás but they were not their specialty. However, there were always good options with pasta, fish and another kind of meat available. Vegetarian option were a bit limited, but we were in Spain it's not always easy to find vegetarian options. The swimming pool was clean and calm. With a good amount of shade after returning from the beach at 6 pm.
Sepideh Sarpishegi
I rarely leave negative reviews, but this experience was extremely disappointing.
From the moment we arrived, it was clear that the hotel did not match the photos or the description on Booking.com. The overall condition and cleanliness were far below what we expected.
The biggest issue was that the hotel had no electricity for almost two days. As a result, there was no air conditioning during the summer heat, the elevator was out of service, the water supply was interrupted so we couldn’t shower or even flush the toilet, and we couldn’t charge our phones. The breakfast, which was one of the few positive aspects of the hotel, could not be fully served during those two days because of the power outage.
On top of that, the walls are extremely thin, making it almost impossible to sleep because of the noise from neighboring rooms. The rooms also lacked basic amenities such as a refrigerator and even complimentary bottled water.
What disappointed us the most was not only the problems themselves but the hotel’s response. Despite the severity of the situation and the fact that many of the advertised facilities were unavailable, they offered no meaningful compensation and refused even a partial refund for the two days without electricity.
I had recommended this hotel to the other people traveling with me, and they were just as disappointed. Instead of creating wonderful memories of Mallorca, this hotel turned our vacation into a frustrating and exhausting experience.
I cannot recommend staying here. For the price we paid, the service and conditions were completely unacceptable.
Aref Talebzadeh
I stayed for 5 days in this hotel, and in general I am very disappointed with my stay. It is a 3‑star hotel, yet my room did not have a refrigerator or an electric kettle. I only received two paper cups and one toilet paper roll, nothing more.
One issue I have never experienced in any other hotel was being asked to pay 40 euros just to receive clean bed linens. After 3 days, I still had not received clean linens, so one night I requested new ones and changed them myself. The next day, I was told I had to pay 40 euros because they had planned to change them on the day I was leaving (day 5), and since I requested them earlier, I was expected to pay. Of course, after explaining the situation to the manager, who seemed more reasonable than the staff and pointing out that the staff never informed me that changing linens was not included in the hotel service or that there would be an extra charge, I was not forced to pay. However, this argument almost ruined one of my days.
Here are the positive aspects:
The hotel is in a good location, with access to nice beaches and bus stations.
The breakfast is good.
And that’s all.
Alex Rollinson
Rooms are great for price if looking for something cheap and cheerful, but the walls are practically paper thin as you can hear next door speaking normally and when we went it was full of Germans who kept constantly slamming their room doors at night and had no etiquette whatsoever
