Grzegorz Porada
This was already our second stay at this hotel with our children, and once again it was a wonderful experience. We originally chose the hotel because of its great reviews and fantastic location in Port de Alcúdia, just a short walk from the beautiful beach.
For our family, however, the most important factor was the hotel’s commitment to guests with coeliac disease. Our son has coeliac disease, and we wanted him to feel safe, comfortable, and free to enjoy his meals like every other child.
From the very first day, Carly López took exceptional care of us. He carefully explained which dishes were gluten-free, offered special meals prepared on request, and even arranged desserts especially for our son. What impressed us most was the awareness and understanding of coeliac disease shown by both Carly and the hotel staff, including their attention to avoiding cross-contamination.
Thanks to people like Carly — who even remembered our son after two years — our family could truly relax and enjoy a carefree holiday again. The hotel is very family-friendly, with great pools surrounded by gardens, plenty of entertainment, animations, and evening shows for children.
But above all, what mattered most to us was our son’s safety and happiness during meals, and the staff made that possible every single day.
Thank you again for such a memorable stay — we will definitely come back!
Ben Kwok
I was pleasantly surprised during my recent night at Alcudia Garden. Staff were friendly and helpful. My room was ready early and I was able to bring my bike into my room. I enjoyed the buffer dinner (heaps of variety and good quality). The rooms are quite dated but very spacious. Kitchenette was a bonus but would have been nice to have a kettle and tea bags. Thank you team.
Gizelle Vieira
We had a really nice stay at the Alcudia Apartment Hotel. Our apartment was clean, comfortable, and well-equipped with all the basics we needed for our trip. We especially loved having a balcony with a great view of the pool.
The hotel is incredibly family-friendly. They provided a crib for our son as requested, and the buffet was well-prepared for families with plenty of high chairs available. There were great activities for both kids and adults throughout the day.
The location is ideal—walking distance to the beach and surrounded by plenty of restaurant options. There is also a bus stop nearby which made it very easy to explore the surrounding areas.
A huge thank you to the staff, who were all so friendly and welcoming!
Meg Jaco
STAY HERE AT YOUR OWN RISK!
We were ROBBED during the night while we were asleep after someone entered our room through the window.
Despite clear security concerns, the hotel has refused any compensation. In addition, the building is very old and shows visible signs of deterioration, with areas clearly in need of renovation. Details are below.
At around 4 a.m., while we were sleeping in a ground-floor double room, an intruder entered through the window (balcony door). The room faces the road, separated only by a garden and low bushes.
The room was extremely hot and uncomfortable, so we left the window open about 10 cm while sleeping — not visibly noticeable from the outside. The window uses a lever-style lock, so although it was slightly open, it was still in a locked position.
Fortunately, my husband noticed the intruder very quickly and shouted, causing the person to flee through the window. We were not physically harmed, and thankfully our electronics and important documents were safe. However, a toiletry bag containing items worth approximately €400 was stolen, including expensive prescription medication and perfume.
We were lucky — but we were still victims of a crime.
The hotel’s response was extremely disappointing. There was no real concern shown about whether we were injured, and most staff members were not even informed about what had happened. We later learned that similar incidents had occurred at nearby hotels, yet we were given no prior warning. Even after our break-in, no warning was shared with other guests.
Another guest told us they had seen a suspicious person wandering on the roof. If that is true, security concerns are not limited to ground-floor rooms. Yet none of this information was communicated to guests, who likely assume they are safe.
The only actions the hotel took were moving us to a higher floor and lending us bicycles so we could go to the police station. However, if intruders can access the roof, changing floors does not meaningfully address the issue. Furthermore, the police station is 10 km away. Given the seriousness of the situation, this response felt inadequate.
We were unable to sleep properly for several days due to fear, and we had to spend a significant portion of our one-week stay dealing with the aftermath of the incident. A hotel’s responsibility should be to provide safety and peace of mind. Unfortunately, this experience was the opposite.
The hotel’s position was that they “did everything they could”: they lent us bicycles and moved us to a different room. They also stated that because the stolen bag was not inside the locker, it is not eligible for compensation. While we understand the policy, it is unrealistic to expect guests to place every personal item — including toiletry bags — into a locker every night.
We were fortunate that the situation did not escalate further, but it easily could have. The hotel does not appear to treat the matter with the seriousness it deserves.
Instead, we were offered a 10% discount code for a future stay.They are definitely kidding us.
Additionally, as mentioned in other reviews, the hotel is very old and visibly worn, quite different from the promotional photos. The doors are extremely thin — in a double room, you will likely wake up whenever someone walks down the hallway.
We also found it unusual that during the off-season, more than ten 5-star reviews were posted on the same day. This raises concerns about the authenticity of some reviews. Please do not rely solely on the positive ratings.
Overall, this experience was extremely distressing and deeply upsetting.
P Fra
Surprisingly decent hotel.
Friendly reception team, and reasonably priced rooms. Kitchenette was well equipped and the sofabed was a good size. Good, powerful shower although no shampoo in the provided bottle (we'd brought our own). Patio doors were locked, but the balcony looked good. Glad there was an indoor pool, which was small but perfectly formed, as the weather was poor during our stay. Multiple supermarkets nearby, as well as the promenade within easy walking distance. Hotel was close to public transport, and around 20 minutes walk to Alcudia old town.
All in all, a very pleasant stay
