Kathryn Allan
Great hotel!
Kitchen quite small but ideal for breakfasts, lunches and making a few dinners.
Large balcony.
Really close to beach.
Pool lovely with snack and drinks bar open during the day.
Bed room is 2 single beds pushed together with separate bedding.
Across the road from Spar, ideal for snacks and drinks and any essentials.
Hotel staff very friendly and helpful!
Cairn Newton
Extremely disappointed with how a serious food safety issue was handled at the hotel restaurant.
We were served visibly undercooked chicken and had already eaten a significant amount before realising - including my 5 year old son, as I initially believed it was pork due to the colour and texture. Only after eating more myself did I realise it was supposed to be chicken.
We immediately reported it and showed clear photographic evidence. The waitress' just threw their arms in the air as if to say "What do you want me to do about it?". While the reception staff were polite and sympathetic, the manager’s response was shocking. He offered just €10 compensation on a €50 meal despite acknowledging the issue, then walked away and left reception staff to deal with the complaint who could only say "We were only authorised to refund €10".
Mistakes in kitchens can happen. Serving raw chicken is serious enough on its own, but the dismissive handling afterwards was what really ruined our confidence in the hotel. We were left worrying for the rest of the holiday whether we or our child would become ill from food served by the hotel itself.
The most frustrating part is that this could have been resolved professionally with a fair refund and a genuine apology. Instead, we were made to feel like we were being unreasonable for complaining about unsafe food.
Take this as a warning - if you do have issues expect to be left dissapointed with the resolution.
Lynette Mc Eneaney
Located on the outskirts of Alcudia, but a 5 minute bur ride away. Absolutely spotless and the staff were so helpful. The food was really fresh and tasty.
Only gripe was the pool. Very hard to get into and impossible to get out of, if you have any form of disability. Pool area very clean and not one towel on empty sun loungers. I would highly recommend this lovely hotel if you want a lazy easy going holiday.
Megasari Resti
I just checked out today and returned to Germany to go back to work. I stayed here for 4 days and 3 nights, but I felt very uncomfortable with this hotel. I was very tired and not smiling much, but the people at reception were extremely unfriendly.
Honestly, I already had a bad feeling from the beginning and even thought about canceling my reservation and moving to another hotel that same day. I didn’t want anything from them, but one time I simply asked if they could charge my Samsung tablet because the battery was low and I needed to do some work. It was already late at night, so I couldn’t go out and buy a charger. They said they only had one cable. In other hotels, they usually have several chargers available for guests who forget or lose theirs, so they can help. They still did it, although they looked reluctant, but still, thank you for that.
Even when I checked out today, I asked if everything was settled so I could leave, but they repeated what I said. Were they mocking me? I don’t know, it felt very strange.
For two days, the weather was very bad, so I had to stay in the hotel, and I felt uncomfortable the whole time. It was quite sad, especially since I paid full price for the stay.
And please do not reply to this message with an apology. That would be embarrassing.
Andrei Mihai
greatest hotel ever, thank you to all the staff for being so great, sorry for pronounciation, miki, jessica, anna, ania, issac, victor, christian, juan, and every1 else deserves a massive pay rise for the commitment towards the hotel and just being the best. loved this place and would definitely recommend it to anyone else
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