jack person
⭐⭐⭐⭐⭐
Our stay at Moon Palace The Grand was incredible! Everything about the resort exceeded our expectations. The staff was friendly, welcoming, and always willing to help, making us feel at home from the moment we arrived.
One of the highlights was the Grand Buffet. Veronica made the best spicy chicken tacos I’ve ever had—they were absolutely amazing! She was so kind, and her food was one of the biggest highlights of our trip. The food throughout the resort was excellent, with so many delicious options to choose from.
The WIRED Lounge was another favorite. The arcade was fun, modern, and completely free, making it an awesome place to spend time between swimming and other activities.
We also loved seeing all the wildlife around the resort. Spotting birds, coatis, iguanas, and other animals roaming the beautiful grounds made the experience even more special.
The resort is beautiful, the rooms are comfortable, and there is always something to do. If you’re looking for an unforgettable all-inclusive vacation, I highly recommend Moon Palace The Grand. We can’t wait to come back!
Shannan Johnson
This place is amazing!! Definitely get the private transfer to/from airport booked through hotel, travel was a breeze! Really prompt, friendly service throughout our stay. Nice variety of restaurants, plus more to check out at the sister resorts (quick, easy shuttle from lobby to lobby). Fun shows each night. Our kids enjoyed the variety of pool options, from Waterpark with big slides and lazy river to multiple other pools and beach options to switch it up. Nice café option for coffee and sandwiches/snacks between meals. Best all inclusive weve stayed at! (3 kids, ages 9-11)
Edgar Arreola
Overall, we had a great experience at Moon Palace Cancun! We came as a family, and the kids had an amazing time. There was plenty for them to do, especially the water park, and they really enjoyed the whole resort experience.
The service throughout our stay was great, and we enjoyed trying all the different restaurants and food options around the resort. We had three vegans in our group, and while there were actually quite a few vegan options available, my one suggestion would be to add more protein-rich vegan choices. A lot of the vegan meals were more vegetable or carb based, so having more options with tofu, beans, lentils, tempeh, or other plant-based proteins would make a big difference.
The only other downside was the beach during our stay. There was quite a bit of seaweed in the water, so unfortunately we weren't really able to enjoy swimming in the ocean. Of course, that's something that's difficult for the resort to control.
Other than those two things, we had a great family trip. The kids loved it, the service was great, we enjoyed the variety of restaurants, and there was always something to do. We would definitely consider coming back!
Joanne Wang
This resort is beautiful, but the service completely ruined our stay.
We spent the entire afternoon waiting for a callback from the front desk that never came. We were transferred to the front desk six different times, and no one ever answered the phone.
Check-in was also a disappointing experience. I couldn’t quite understand the front desk agent’s accent, so I didn’t immediately hand over my luggage ticket. Instead of being patient, she said she had “already said it five times” in a very annoyed and rude tone.
To make matters worse, our room was filled with an unbelievable number of mosquitoes. We requested that someone come spray the room, but no one ever showed up.
It’s such a shame because the resort itself is gorgeous, but the customer service is among the worst I’ve experienced. For a luxury resort, this level of service is completely unacceptable.
We will not be returning, and I would not recommend staying here unless the management makes significant improvements to guest service.
Marcelo Orellana
When we arrived we were told check in isnt until 3pm, mind you we arrived 8am and had a long flight. We had to upgrade our room to a swim up suite and then we were able to check into pur room immediately.
We chose Moon Palace Cancun for our first trip after seeing the beautiful photos of the beach, resort amenities, and nightly entertainment. The property itself is very nice, the staff is friendly, and there are plenty of activities for families.
However, there were a couple of disappointments. When we arrived, there were no evening shows or entertainment scheduled during our stay, which was one of the main reasons we booked the resort. Also, the beach on this side of Cancun was not what we expected. It was covered with a lot of seaweed, and the water was brown rather than the clear turquoise color shown in many photos. If you're looking for that classic Caribbean beach experience, be aware that you may need to travel to other areas. We ended up taking the ferry to Isla Mujeres to enjoy the beautiful white sand and crystal-clear water.
Overall, it's a nice resort, but if beach quality and nightly shows are a big part of your vacation plans, it's worth doing a little extra research before booking.
