Maher Alanni
⭐⭐⭐⭐⭐
If you are looking for a resort with a long white sandy beach, then this review may not be for you. However, if you want to know what makes Occidental Costa Cancún a great place to stay, keep reading.
One of the things I appreciated most was their flexibility with arrival and departure times. We arrived early in the morning, well before the official check-in time. Instead of waiting around, the resort gave us full access to all the facilities. Since we had booked the all-inclusive package, we were able to enjoy the restaurants, pools, beach area, drinks, and all other amenities while waiting for our room to be ready at 3:00 PM.
The same excellent service applied on our departure day. Although we had to check out of our room at 11:00 AM, we were allowed to continue using the all-inclusive facilities until 2:00 PM. After that, we could still stay and enjoy the resort’s common areas until our late flight, which made our last day much more comfortable and stress-free.
The resort itself was very clean and well maintained. The food was delicious, with plenty of variety and quality that often felt more like dining in a good restaurant than a typical all-inclusive buffet. The staff were friendly, helpful, and always willing to assist.
Overall, we had a very enjoyable stay. The excellent service, flexibility, cleanliness, food quality, and welcoming atmosphere made this a great vacation experience. I would definitely recommend Occidental Costa Cancún to anyone looking for a comfortable and relaxing stay in Cancún.
Blair Spencer
For almost half of the price of other all inclusives that we were quoted by our travel agent, this resort was “good enough”. We have been to many 5 star resorts and this wasn’t too far off besides some missing amenities (not much for kids to do) The resort is small but nice and clean. Food options are limited but sufficient. We all stuck to fully cooked foods and none of us got sick in our immediate family. I would suggest more traditional Mexican food as we missed proper tacos and had to find these off resort. The staff was very helpful with my celiac dietary restrictions as well. The resort is right off a nice walking trail and next to the ferry to Isla Mujeres. Great trip overall!
Yohandy Gonzalez
We had a great time here overall. The pool and the beach were great. The food was consistently good across the resort. The staff was fantastic and always willing to help. We had some issues with the rooms and had to be relocated twice. However, they handled it professionally despite a few issues. The rooms are outdated and with maintenance issues, at least the ones I saw. I would stay again here as long as prices are competitive.
Heather Keating
I was SO disappointed in this resort! The place is run down. The entertainment was hit or miss….the schedule was never followed. And the food was subpar. I will say the workers were SO very nice!! And the service was great! That’s the only reason for the extra star.
You can see from the pictures that the location. Isn’t great. You can only see building and you never get the true ocean waves unless a boat comes by. Looking out of the fitness room was a bit scary too.
We made the best of it but it was my sons first all inclusive and I hope it won’t be his last since it was wasn’t great.
Zuelkys Karmann
Every body was very pleasant and attentive. Juanita was very sweet and cordial. We also like to comment the Michael Jackson staff, they were very good, professional and entertaining. Please also give our best regards to the piano players and the Lady that sang Selenena songs. They all have been very good. Thank you to all for a very pleasant and enjoyable vacation. God bless you all!!!
