Dean Russell
Ok, but terrible food and vibe, unless you love slightly below room temperature food, pizza, weiner and hamburgers patties with hidden tortillas and underpaid cooking staff apparently.
Then go for it.
Its lacking any generosity of the venue other than the staff being cool.
And zero beach.
Overall I would give it a 2.
But staff and room were pleasant.
But avoid this one.
Spend the money if you expect quality, our rebound choice from this accidental booking was stellar at grand fiesta americana Coral.. vip treatment and amazing food, room and beach. Also just about any other place I've been is better than occidental for the price, they just dont put any effort into the food at all and it could be at least ok if they did. The beach still sucks
Leilla I.
Brandon, Axel and Henri were so much fun to do activities with! They are so nice and friendly and always so energetic which made it really fun!
Brandon’s classes are so so fun!!!!
Ivonne and Grecia were amazing too and super willing to help with everything we needed!!
The DJ at the pool plays really good music and makes pool time super enjoyable!
The Albatros (buffet) was great! Food for everyone and all the waiters/waitresses are very attentive. Everyone makes you feel extremely welcome and comfortable.
Overall the resort is great
The only downside are the rooms which are outdated and need some work.
John Cameron
Stayed here for a week with Family. 7 of us total, 3 came from Scotland & 4 came from Canada.
All of the Hotel Staff were welcoming and friendly at all times.
Food was ok, i feel like they could have done better catering to westerners a little better and having Bacon in the mornings available right away instead of having to ask for it every morning. I understand that 95% of the Hotels guests are people of Mexico looking for a break from their day to day, but i do feel that 99% of the food was catered around that. Yes ok, they had burgers and Hotdogs, but we cant eat that everyday, that was really our only buffett options and that was lunch time, dinner was a totally different experience.
The Italian wasnt great but the Mexican Restaurant was Amazing.
The pool wasnt up kept very well, there was always stuff floating in the pool. Security were focused more on people smoking a cigarette next to a garbage can out the way of people than people having sex in the pool with children still using the pool.
Bar Staff were great, they always remembered peoples drinks and adapted to some weird requests the best they could.
The room cleaning and maintenance was good but not great. Cleaning staff did not check the balcony, so a puddle was left from the rainfall the night before which caused my wife to slip and fall and hurt herself after the cleaning staff has been to the room.
The lifeguard at night was great, my mother was covered in bug bites and the lifeguard helped clean them and made sure she was ok.
We had lots of fun here and would come back to this Hotel.
My biggest thing is the food, its not that the food was bad, it was just lacking in some areas for non mexican people and more training for kitchen staff on how to properly melt cheese onto a burger with steam and a pot lid and not putting the cheese on the flat top its self and scraping the cheese on top of the burger.
7/10
Saloni Bhatia
Great Stay in a Perfect Location!
We had a wonderful time at this all-inclusive resort in Cancun! The location couldn’t be better — right on a beautiful stretch of beach with amazing ocean views from our room. Waking up to the sound of the waves every morning was truly relaxing.
The staff were absolutely fantastic — always friendly, helpful, and ready to make sure we had everything we needed. Their warm hospitality really made our stay special. Tony@Mexican linda restaurant was superb. Grace took us for kayak tour, she was awesome too. Brandon is the life of this resort, he is just too sweet and has an amazing smile. Magic show / live music/ classes were all interesting!!
There were plenty of fun activities throughout the day, from beach games to live entertainment in the evenings, so there was always something to do. The food was decent overall — not exceptional, but good enough with a nice variety to choose from.
Overall, it’s a great place to unwind, enjoy the beach, and soak up Cancun’s beauty. We’d definitely recommend it for anyone looking for a fun, relaxing all-inclusive vacation with great service and unbeatable views!
Ernie Hernandez
We would like to thank Occidental Costa Cancun for a wonderful & a never forgetting vacation experience. I would like to especially thank Enrique (Bar), Pepe (Restaurant), Alejandra (Greeter), Sandra (Pool Service) & Cristian (Sales) for their outstanding service & hospitality. Hats off to these wonderful, professional & friendly staff. We felt so comfortable at this location that they made us feel like we were at home & with our family. Definitely go back real soon. Thanks again for everything.
My Booking
