Bianca Boktor
The hotel itself is spotless, beautifully maintained, and offers everything you could wish for. The pools, beach, restaurants, and facilities are all of an exceptionally high standard.
The food was outstanding with a huge variety every single day. Every restaurant we visited served delicious, fresh, and beautifully presented meals. There was something for everyone, and we looked forward to every breakfast, lunch, and dinner.
The animation team deserves a special mention. They were full of energy, incredibly friendly. The staff throughout the entire hotel were exceptional. Everyone was welcoming, kind, professional, and always smiling. They truly go above and beyond to make guests feel special and comfortable. A huge thank you to everyone who made our stay so special. Keep doing what you do—you are amazing! Until next time!
Estie le Roux
Our family had an absolutely wonderful stay at the Sunrise Crystal Bay Resort. We travelled with our baby and honestly couldn't have asked for a better experience. From the moment we arrived, the staff made us feel welcome and comfortable, and their hospitality was outstanding throughout our stay. Nothing was ever too much to ask for – every request was handled quickly, professionally, and always with a smile.
The food was one of the highlights of our holiday. There was an incredible variety at every meal, with fresh, delicious options to suit every taste. We looked forward to each breakfast, lunch, and dinner, and were impressed by both the quality and presentation of the food.
We also loved spending our days at the beautiful beach and pool areas. The beach was clean, peaceful, and perfect for relaxing, while the pools were well maintained and offered plenty of space to enjoy the sunshine. Our room was spacious, comfortable, and immaculate, giving us more than enough room to relax as a family with our baby.
Snorkling: there is coral by the sister hotel next to the resort, so can recommend a free snorkeling experience there!
Overall, this was truly a 10/10 experience. The combination of excellent service, amazing food, beautiful facilities, and genuine care from the staff made this one of the best family holidays we've ever had. We would not hesitate to return and highly recommend Sunrise Crystal Bay Resort to anyone looking for a memorable stay in Hurghada.
Aaron Fletcher
Overall a superb holiday, one of the best overall value for money Hotels I have stayed in.
There is someone constantly cleaning all over the hotel, tending to every detail.
Pool was superb our waiter works tirelessly (Mohamed Amed) keeping us hydrated all day, always with a smile on his face. If anything they need someone else as attentive as him due to the amount of people he has to serve
Entertainment team were great with the kids and kept a good vibe, but not overly pushy. Mufasa & Sofia are always laughing and dancing.
Evening and day time show’s go on during the week and all are very good. But the amphitheatre is just too hot which stops more people attending the shows.
The evening beach party with belly dancer and fire show are a highlight.
Pool parties in the day and night and are very fun for the kids.
Fruit festivals in the day are a great addition.
We did all end up with a dodgy stomach which seems to be unavoidable in Egypt 🥴
But would honestly say this is one of the best holidays I have had.
Michelle hemburrow
Melad at the pool bar was amazing, he was so nice, kind, funny and extremely helpful. He definitely kept the tappi tappis coming thick and fast best shot ever. All the staff were so welcoming and really looked after us. We will definitely be coming back here for sure. The Yardes is out favourite restaurant and the Turkish bbq was amazing. The staff in both these restaurants were the most amazing we love all the staff here.
John Mikhael
We recently stayed at TUI BLUE Crystal Bay in Hurghada, and overall, we had a good experience. The hotel has many strengths, but there are also some areas that need improvement.
Pros:
* We were welcomed with a refreshing welcome drink upon arrival, which was a nice touch.
* A special thanks to Manar at the front desk for assigning us a beautiful suite. The suite was spacious, comfortable, and very clean.
* Housekeeping did an excellent job every day, keeping the suite spotless throughout our stay.
* The food quality was generally good. Breakfast and the main dinner buffet had good quality, although I felt the variety was somewhat limited.
* We had dinner once at the main restaurant, which was good, and also tried the three à la carte restaurants:
* Mangal Restaurant: The food was excellent, but unfortunately, the service was very poor.
* Dalila Restaurant: The service was outstanding, but the food did not meet our expectations.
* Elia Restaurant: Both the food and the service were excellent. It was definitely our favorite restaurant.
Cons:
The biggest issue during our stay was the service provided by some employees. While some staff members were friendly and professional, others were not welcoming, rarely smiled, and often required repeated reminders before responding to requests. This negatively affected our overall experience.
For example, when I requested shower gel for our room, I had to call reception three times, and it finally arrived after about an hour. This level of service was well below my expectations for a hotel of this standard.
On the positive side, after submitting my feedback through the TUI BLUE app, the hotel handled the situation very professionally. Mr. Ahmed, the Food & Beverage Manager, personally met with me, apologized for the inconvenience, and ensured that the service improved significantly. From that point onward, the service became excellent, and I truly appreciated how seriously the management took our feedback.
One more point regarding reception: Manar was very helpful during check-in, but when I requested a second key card, she became visibly upset and handed it over reluctantly. Since we were a family of four, I felt that requesting two key cards was reasonable. I later understood that the hotel’s policy is to provide only one key card to help save electricity, which is understandable, but I don’t think that should affect the way guests are treated.
Finally, the air conditioning in the lobby and the main restaurant needs improvement. These areas were consistently too warm, making them uncomfortable, especially during the summer.
Overall:
TUI BLUE Crystal Bay is a good hotel with spacious rooms, excellent housekeeping, good food quality, and management that genuinely listens to guest feedback. However, the consistency of the service from some staff members needs improvement, as it can significantly affect the overall guest experience. If the hotel focuses on providing the same high level of service across all departments, it has the potential to become an outstanding resort.
