bulzy23
I want to start by saying this resort is absolutely stunning. The pool, the sea, the rooms and public areas are nothing other than beautiful and clean. The pool is huge and has different depths so the kids and adults can play and swim without being out of their depth. The staff are so wonderful, especially the guys in the bars and the room keeping department. The real heroes are the staff like Mohamed in the pool bar who runs around all day to get you drinks so you don't need to get up (so tip this wonderful man) and the other barmen in the bar near reception. They are all so wonderful. There aren't a lot of sunbeds but if you get down to the pool at 8am you will get whichever ones you want. The only downside, is the food. There isn't the greatest selection and if your kid is fussy and will only eat chips, pizza and chicken nuggets, then this resort is NOT for you. All in all though, this resort is an utterly wonderful, happy and joyful place with amazing weather, amazing staff and amazing facilities so I highly recommend. And if you have a late flight, the hotel allow you to stay onsite and use the facilities inc food and drink. And for an extra charge of 30€ you can keep your room until pickup time. Thank you to all the staff who made mine and my families trip so memorable. Also, check out wild safari for quadding and speak to the Panorama Submarine guy and go out and see the corals, fish and go snorkelling! Truly wonderful experiences all round!
Faith Griffiths
Overall the resort is fantastic, the waiters are fabulous, they can't do enough for you. It is important to tip them a few Egyptian pounds, in note form as coins can't be changed in their banks. The resort has a red flag system when sunbathing at the pool and beach, which is meant to stop the dive guys and spa, beauty guys from selling their products, the system doesn't work, we were still hassled by them! On arrival we were told we had booked a junior suite which didn't have 3 beds, even though our room was booked for 3 adults. The manager said he would give us another bed in our room for free, which was funny as we had already paid for a holiday for 3 adults, so we accepted the extra bed. The bed never appeared in our room, it was fine as 2 of us shared a double bed but we needed to ring reception for an extra set of towels for the extra person. The day before checking out we requested a late check out and were told there was a charge, we said we didn't really want to pay as we hadn't received the extra bed. The next day we discussed the charge with the manager who said we needed to ring reception for the extra bed and because we didn't do that he assumed we didn't want it, he didn't state this, he said he did, the room was an extra £26 for a late check-out. Apart from this we can't fault the resort. The food was plentiful and tasty. There is 2 a-la-carte restaurants, which can be visited as many times as you want during your visit. We visited the Asian restaurant and the meal was beautiful. The beach at the hotel is clean, with a lifeguard on site at all times. There is lifeguards on duty at the pool at all times.
A beautiful resort with fabulous staff.
Mahmoud Ismail
I had a very good stay at this hotel. The reception was welcoming and helpful, the food was delicious and tasty, and the pool was very clean. The staff were always kind and supportive, and the show team was very exciting and entertaining. Overall, I really enjoyed my time here and would definitely recommend it.
Darren Barnett
We had to keep phoning reception to have the room cleaned and fresh towels. Pool bars area around the main pool and beach were shocking services, always wrong and very limited choice of food. Pool bar near the kids area was very good with Salah going out his way. Lifeguards had a blast with kids round the pool whereas round the main pool very ignorant. Restaurant food looked like slop and meats very fatty. Food overall very poor and cold.
We got extremely annoyed by all the harassment around the pool by salons etc..
Kara-Leigh Johnson
We booked this hotel purely through reading all the good reviews about this hotel.
Sadly we came to learn that these reviews are not genuine and are actually written out by the staff at the hotel… we know because they came around and asked us to do the same.
Sadly they have targets to meet with reviews but I cannot give a false impression.
Upon arrival we entered the hotel and went to check in, here we was asked if we’d like to upgrade our room to a sea view for $20 extra a night. We said no to which they then offered the same at $10. We still insisted no and was taken to our room… that when you went out onto the balcony had a sea view (albeit small, but still a sea view nonetheless the less!)
The food in the hotel was mediocre. I ended up eating a lot of pasta and salad.
Unless your tipping the staff around the lobby bar your service is shoddy at best… they ask what you’d like to order and tell you to go sit and they will bring but then they forget, and you have to go to the bar and get it yourself anyway!
The beach bar is lovely to look at but sadly the drinks are always warm and flat!
And also closed very early! Considering this is where the evening entertainment is closest to!!
Food at the pool bar again is mass cooked and then when you get it it’s lukewarm warm at best!
The rooms although good sizes are fairly modern but show signs of wear and tear. Not always as clean as you’d like it!
Drinks in mini bar in the room are only upon welcome! 3 drinks to last you all week..
Don’t even bother with the Italian restaurant. The service was shocking and the food tasteless!
The Asian was better but still if you’d gone there to eat and had to pay you’d be very disappointed! Again not just the food but the service too.
The general service in the restaurants was much to be desired. Tables not being cleared away and reset with a reasonable time frame but yet there are more workers wondering around in there than you see anywhere else!!
In the mornings the toaster machine was broken bread went through 6 times to just toast one side!! Complained everyday to be told same thing, will be fixed tomorrow. To which it wasn’t and then on the 6th day (day before coming home) the manager came over with the chef and said just for us they would prepare our toast in the kitchen and bring it out to us fresh!
To be honest the list is long! But these are the main points we felt.
My Booking
