Faith Griffiths
Overall the resort is fantastic, the waiters are fabulous, they can't do enough for you. It is important to tip them a few Egyptian pounds, in note form as coins can't be changed in their banks. The resort has a red flag system when sunbathing at the pool and beach, which is meant to stop the dive guys and spa, beauty guys from selling their products, the system doesn't work, we were still hassled by them! On arrival we were told we had booked a junior suite which didn't have 3 beds, even though our room was booked for 3 adults. The manager said he would give us another bed in our room for free, which was funny as we had already paid for a holiday for 3 adults, so we accepted the extra bed. The bed never appeared in our room, it was fine as 2 of us shared a double bed but we needed to ring reception for an extra set of towels for the extra person. The day before checking out we requested a late check out and were told there was a charge, we said we didn't really want to pay as we hadn't received the extra bed. The next day we discussed the charge with the manager who said we needed to ring reception for the extra bed and because we didn't do that he assumed we didn't want it, he didn't state this, he said he did, the room was an extra £26 for a late check-out. Apart from this we can't fault the resort. The food was plentiful and tasty. There is 2 a-la-carte restaurants, which can be visited as many times as you want during your visit. We visited the Asian restaurant and the meal was beautiful. The beach at the hotel is clean, with a lifeguard on site at all times. There is lifeguards on duty at the pool at all times.
A beautiful resort with fabulous staff.
Mahmoud Ismail
I had a very good stay at this hotel. The reception was welcoming and helpful, the food was delicious and tasty, and the pool was very clean. The staff were always kind and supportive, and the show team was very exciting and entertaining. Overall, I really enjoyed my time here and would definitely recommend it.
Sarah Pottage
Beautiful resort. The gardens, beach and pool area are well maintained and spotlessly clean. Large pool with plenty of sun loungers. The staff are all very welcoming and cannot do enough for you. Always greeted with a smile. The buffet was plentiful and catered for many nationalities. Good quality food and well presented in attractive displays. The air conditioned room was large and spacious and very clean. Great shower with shower gels, shampoo and conditioners supplied. The room also had a fridge and tea/ coffee facilities. Daily entertainment for all ages and a variety of evening entertainment and shows. I would highly recommend this resort and would definitely return again. Enjoyed a relaxing week in the sun
Judith Grizné Csémy
Alma Bay Resort Hurghada
We spent 2 weeks at the hotel. The atmosphere of the hotel is calm, pleasant. The staff is excellent in every way, helpful, kind and cheerful. The rooms are large enough, the kettle, coffee and tea are useful in the morning. The daily cleaning is excellent. The pool is cozy and large. It is easy to enter the sea, not too rocky. The restaurant has a wide selection of food. In addition to the main restaurant, you can book 2 thematic restaurants (Asian, Italian). The hotel gardens are beautiful, tidy, with wonderful flowers, trees, palm trees. The service providers (massage, beauty salon, Dr. Fish...etc.) are not intrusive. The hotel staff are all helpful and kind. Thanks to all the waiters named Ahmed at the Island bar. Thanks to the elderly but always smiling Ahmed, who helped the bars, the festivals and everyone else all day as a delivery man, cleaner, dishwasher. Thanks to the gardeners for the beautifully kept gardens, flowers and trees. Thanks to Ali the lifeguard for his attention. Thanks to Chef Mahmoud and his colleagues and all the kitchen staff for the delicious food, the wonderful decorations and hygiene. Thanks to Mr. Wale the night manager for his kindness, the beautiful room, his helpfulness and all his kind words. Thanks to Mr. Ibrahim the hotel manager for his helpfulness and for running the hotel properly. Thanks to the staff at the main entrance and the main building gate for their kindness. Finally, we would like to thank all those who contributed to the perfection of our holiday.
The only negative thing about the hotel is the currency exchange. Unfortunately, the machines in front of the hotel do not exchange money and we were not able to exchange money at the reception on any occasion. This would be a good thing to change.
We couldn't use the Wifi in the hotel, and there was no internet even after connecting. This would also be a good idea to improve it so that the Wifi can be used in the rooms as well.
Ash Chy
The resort itself is excellent, has a very fresh and a refreshing feeling as you enter and is very welcoming. The swimming pools are of a good standard and enjoyable for all age groups. There are bars outside of the main restaurant which serve drinks and hot food, although I would mention that the food is an everyday repeat with nothing new. Small bars beside pools server usual drinks, chips, burgers and hot dogs, nothing else. The food in these small huts are the same food daily, no variety whatsoever. I would also like to stress that the main restaurant is not big compared to other resorts I've stayed at and it is always very hard to find a table and sometimes your have to wait ages for new plates to be put out again, leaving you hanging around for a while which is very unpleasant. The food itself in the main restaurant is of good quality though. The room I stayed in was a mega family room with two adjoining rooms and both had balcony overlooking the pool and beach which was excellent. Only thing I would like to add about the room is that the inside door handle broke and kept falling off and took ages to be fixed and was only fixed on our last full stay. The evening shows were not really good, very basic and short, nothing exciting compared to other resorts I've stayed at in different countries. The resort could make more of an effort in introducing good evening shows such as adding choreographed dancing, magic shows, stunt shows and various other shows that other resorts do. The resort itself is good but does have several points to improve on.
