Sunrise Alma Bay

Judith Grizné Csémy

Alma Bay Resort Hurghada We spent 2 weeks at the hotel. The atmosphere of the hotel is calm, pleasant. The staff is excellent in every way, helpful, kind and cheerful. The rooms are large enough, the kettle, coffee and tea are useful in the morning. The daily cleaning is excellent. The pool is cozy and large. It is easy to enter the sea, not too rocky. The restaurant has a wide selection of food. In addition to the main restaurant, you can book 2 thematic restaurants (Asian, Italian). The hotel gardens are beautiful, tidy, with wonderful flowers, trees, palm trees. The service providers (massage, beauty salon, Dr. Fish...etc.) are not intrusive. The hotel staff are all helpful and kind. Thanks to all the waiters named Ahmed at the Island bar. Thanks to the elderly but always smiling Ahmed, who helped the bars, the festivals and everyone else all day as a delivery man, cleaner, dishwasher. Thanks to the gardeners for the beautifully kept gardens, flowers and trees. Thanks to Ali the lifeguard for his attention. Thanks to Chef Mahmoud and his colleagues and all the kitchen staff for the delicious food, the wonderful decorations and hygiene. Thanks to Mr. Wale the night manager for his kindness, the beautiful room, his helpfulness and all his kind words. Thanks to Mr. Ibrahim the hotel manager for his helpfulness and for running the hotel properly. Thanks to the staff at the main entrance and the main building gate for their kindness. Finally, we would like to thank all those who contributed to the perfection of our holiday. The only negative thing about the hotel is the currency exchange. Unfortunately, the machines in front of the hotel do not exchange money and we were not able to exchange money at the reception on any occasion. This would be a good thing to change. We couldn't use the Wifi in the hotel, and there was no internet even after connecting. This would also be a good idea to improve it so that the Wifi can be used in the rooms as well.

Максим Идрисов (nivalmax)

I liked the hotel grounds, friendly staff, great animators, very tasty food in the restaurants, decent drinks in the bars, excellent room cleaning, cleanliness in the hotel and on the beaches, staff assistance in any matters and questions. I didn't like that soft drinks weren't added to the minibar every week, I ask that more attention be paid to this. I mentioned this incident at the reception, but the request was not fulfilled. I didn't like the price of the hotel services, we agreed on one price, but when we signed the contract it was already different, I ask that more attention be paid to this.

Sarah Pottage

Beautiful resort. The gardens, beach and pool area are well maintained and spotlessly clean. Large pool with plenty of sun loungers. The staff are all very welcoming and cannot do enough for you. Always greeted with a smile. The buffet was plentiful and catered for many nationalities. Good quality food and well presented in attractive displays. The air conditioned room was large and spacious and very clean. Great shower with shower gels, shampoo and conditioners supplied. The room also had a fridge and tea/ coffee facilities. Daily entertainment for all ages and a variety of evening entertainment and shows. I would highly recommend this resort and would definitely return again. Enjoyed a relaxing week in the sun

Adam Hart

We came as a family of 9 including 4 adults and 5 children ranging from 8 to 13. The hotel itself has so much potential to be brilliant. The room was fairly modern and well presented. The bed and pillows were comfortable. The mini fridge was stocked with non alcoholic drinks and restocked as and when by the cleaner. Unfortunately we had a constant issue with the air conditioning in the room from it not working properly to the point it started leaking one day. Each time it was swiftly looked at and eventually resolved but frustrating and also trying to sleep in such hot temps was not great. The hotels pool and slides were great. The pool bar great. Lunch time the pool bar served snacks such as burgers, hot dogs and chicken fajita in rolls with chips. This was brilliant especially for the kids. Also the ice cream machine for kids all afternoon was good. Service throughout the bars was great with the waiters always keeping us refreshed with new drinks. The beach and sea was stunning and really picturesque. There was scope, or maybe used to be, for more services offered from the beach buildings such as diving or boat trips. I think this could be used or repurposed to add to great offerings and facilities. The a la carte restaurants were surprisingly good but the service was slow. Please put more staff in them and they will be 5/5. The evening entertainment was some of the best we have experienced in our many times to Egypt. Great acts each night. The only downside was the lateness of the entertainment and also the fact that it was set on the edge of the beach, perhaps due to season, and as such the seating was the sun loungers used in the day time. These made sitting uncomfortable especially on your back making it ache. Sort some seating and again 5/5. The only gripe of this hotel is the buffet restaurant. The food is ok. As averagely fussy adults there was something for us to have as a meal each night. Some nights better than others and one night was great and I wanted everything on offer. Shame a few dishes that night weren't spread throughout. The waiters are near non existent. They seem to work across the restaurant as a whole. As in other hotels they would benefit from being designated certain sections of tables to serve and clean. This would mean a much more efficient and more catered service meaning guests would be more inclined to tip these people. When you have a different person clear your table each night your less likely to tip. Also the food selection for the kids was poor. They struggled to find something on half of the nights. The hotel needs to replicate the day time lunch menu in the evenings perhaps adding fish or chicken nuggets each night and certainly chips every night. This would again make a 3 or 4 rating a 5 as it was quite a major frustration. The entertainment team did a fairly good job and we're always in good spirits. They asked if we wanted to partake in daily activities and left us fairly quickly if we said no without pestering. The music was slightly loud on a couple of days but otherwise fine, we asked if it could be lowered one day and it was straight away. In conclusion this hotel is good value for money so long as you know what to expect in Egypt, especially from a food stand point, whilst also not expecting luxury 4 or 5*. This hotel only needs a few tweaks to get a 5 out of 5 review and if my suggestions were implemented I would definitely book again in the future.

Naomi Salfarlie

My partner and I stayed in a junior suite with our 14year old daughter. X2 balconys overlooking the sea! The rooms are clean as is the hotel! The only negative thing i can say is that the furniture around the hotel/rooms needs updating due to a lot of wear & tear. The A la carte restaurants is not that great food wise. They are understaffed in both the restaurants. The main restaurant was fantastic! There was not a massive variety of food but a decent amount. All the food we had was tasty. The staff in the restaurant were professional, polite and extremely helpful!! Ali the restaurant manager was amazing at making us feel so welcome. The bars at the pool and sea front were great! The managers at both the bars were helpful and nothing seemed to much trouble! The heated swimming pool is an amazing feature!!!! Although the weather is hot the wind can make it cool. The animation team were amazing! They were fun energetic & enthusiastic! Creating fun activities daily and evening entertainment fun!! Every Tuesday they do something big and we experienced a carnival with fun activities, food, sweets and drinks etc a big live show and transport was provided (as we went to a different hotel with a big arena) this is still part of your all inclusive package. Cocktails were lovely... a lot of effort was made with taste & presentation. Reception staff were so friendly and helpful. We would definitely choose this hotel again and it's all the staff that make our stay so memorable. Thank you to all staff including gardeners and cleaners at Sunrise Alma Bay. You were all friendly, happy and polite. Until next time.