Kelly Howells
This isn’t a 5* hotel but it’s a good hotel. Rooms are spacious. Clean on arrival. Lobby area is lovely, bright, welcoming and always smells good.
Pool area Main & Children’s could do with being kept cleaner but that is partly the fault of people not putting things in the bin or not taking empty drinks back to the bar. Loungers around the main pool are very uncomfortable and could do with being replaced-very flimsy. Loungers are much more sturdy at the children’s pool but still not comfortable. Most of the umbrellas we used were damaged in some capacity.
We stayed in room 3115- house keeping wasn’t very good- twice we had to call for clean towels/ soap and other items. We also had to ask for water multiple times as it should have been refilled but wasn’t. Wouldn’t have been a big deal but you can’t drink the tap water. The room was ok, the hotel is noisy from other guests. Not their fault it’s just how it’s built. Air conditioning was struggling. It did enough to get by but not cool. When we came back to the room it didn’t feel refreshing to be out of the heat. Food- ok so this is the main negative about this hotel. It really isn’t good. Breakfast is the best meal of the day. We were all inclusive but ended up going out to eat. It’s very bland and over cooked. There’s a cafe which is nice, the snacks/ cakes are good. Coffee wise the cafe or the pool bar has the best as it’s not a press machine it a real coffee machine. There’s a very kind and pleasant man who worked in the pool bar in the children’s section called Eber (not sure if that’s correct) was the nicest member of staff we encountered.
Evening entertainment is ok from what we saw but we didn’t watch any from start to finish.
Location is great very walkable to the Marina and Playa Blanca. Plenty of shops, pharmacy and restaurants. Overall this is a decent hotel we had a good time and made lots of fun family memories.
Hairon Nolasco
My Family and I arrived on mid July and we felt very welcome by the reception staff. Asim was the person that attended us and because I had a birthday during this stay, my family received a complementary stay at their infinity pool for Grand Members. Another point were we spend a lot of out time was at the splash cove pool. My son loved the slides which are very safe for kids to slide alone ( given the proper age). The service provided from the Splash Bar was exceptional. The bartender Jaida, provided a great service and made me and my family feel at home with her service and friendliness.
Jose (Lifeguard) and the Chef during the breakfast time were also very hospitalible and helpful.
There were plenty of activities to do for adults and children as well. The adventure club animation team were also pretty good and friendly.
Overall it was a great time to spend at this resort for the first time that my family and I were there. I would definitaly recommend this hotel for families looking to stay
Geraldine Williams
After just two days at the Grand Hyatt Lanzarote, I can honestly say this hotel has exceeded all of our expectations.
The hotel itself is beautiful, immaculately maintained and in a perfect location. Our room is spacious, comfortable and thoughtfully equipped, with robes, a fully stocked minibar that’s replenished daily, and everything you need for a relaxing stay.
The service has been exceptional from every member of staff, but a special mention has to go to Victoria at the pool bar and Ahmed in the sports bar. They are both absolute stars – so friendly, attentive and genuinely keen to make sure every guest has a wonderful experience. Nothing is ever too much trouble.
The food has been excellent throughout our stay so far, with plenty of choice and fantastic quality, and the drinks are equally impressive. Little touches like the readily available pool towels really add to the overall experience.
We’re only halfway through our holiday, but we’ve already said we’ll definitely be back. Thank you to everyone at the Grand Hyatt Lanzarote for making our stay so memorable.
Tushar Patel
Our recent stay at Dreams Lanzarote Resort was nothing short of exceptional, especially considering we were a group of 17 people, all with vegetarian and vegan dietary requirements. From the moment we arrived, the hotel went above and beyond to ensure every single guest was catered for individually.
What truly stood out was the level of care taken with our meals. A bespoke menu was created daily, tailored to each person’s specific dietary needs. It’s rare to see such attention to detail on this scale, and every member of our group felt genuinely looked after. The variety, quality, and thoughtfulness of the food made a huge difference to our experience.
Beyond dining, the resort itself is fantastic. The facilities are excellent, the rooms are clean, modern, and well-equipped, and everything is maintained to a very high standard. The nearby beach was another highlight—exceptionally clean, with soft sand, minimal stones, and no seaweed in the water. The availability of free sunbeds and umbrellas made it even more enjoyable.
The guest relations team were incredibly helpful throughout our stay, always responsive and accommodating. A special thank you goes to Cesar from guest relations for his outstanding support with food planning and recommendations, Laura at Himitsu restaurant, and Beatriz at the buffet. Their warmth, sense of humour, attention to detail, and willingness to help made our stay even more memorable.
We would highly recommend Dreams Lanzarote Resort to anyone, especially groups with specific dietary needs. The level of service and care we experienced was truly outstanding.
Hades
The best part of the hotel was the staff, no contest hands down top tier service.
The rooms were cosy and neat.
The breakfast was very good, the pools were great and clean.
The only remark I had for the room was:
- No ventilation inside the toilet, which made it a bit unpleasant if someone went to the toilet before you.
- No toilet scrub, so we had to improvise...
4/5 We had a very nice time.
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