zara shahid
Loved the hotel so much really nice amazing animation team was super . Food was good I was worried about reviews about food and drinks but they was good had grill options pizza normal offers for a 5 star hotel . You get what you pay for breakfast options are amazing huge option . Juices are free included only extra is the fresh juice which is a company not the hotels juice . So it’s all good .
Rooms we had a villa room was not outdated I loved it was amazing and spacious . We also arrived earlier and was allowed to check in at 10 am which I found amazing . Perfect hotel . Pools amazing beach is good .
Only fault I had to say is guest relation caused me issues . Before booking my trip I expained im British and my situation and was told something completely different to what happened and was charged extra when arrived and was told it has nothing to do with guest relation but I said no it’s their job to inform guests of all info and check in policy as I work in guest relation so I know what is needed and she did not help at all if she informed me instead I would’ve. Come prepared instead a huge hassle occurred instead jasmine guest relation appalling instead of helping caused issues the only issue on the hotel was this
The receptions waet helped me in the situation and was good staff amazing animation perfect hotel lovely would definitely come again
Sonia Hayer
Definately not a 5 star hotel. Terrible experience here. On arrival we were left to wait in the lobby for over two hours without no drink or food offered to us. Ahmed at reception is rude and abrupt and does not care for guests. Most the staff at this resort are rude and angry. If they’re not getting tipped they treat you with disrespect. Ruined our Egypt experience for me and my two boys who very excited to go. Also there were 8 of us who went and about 5 of us suffered with a bad belly lasting around two weeks. Rooms are very old fashioned didn’t even have a head board to my bed. Drinks at the hotel were the worst I ever had. Overall this has got to be the worst hotel I have been to in the last 7 years of travelling.
Rachel Stubbs
I think a lot of the reviews are unfair. This place is not expensive and you get what you pay for. The rooms need upgrading yes, but everywhere is very clean, the food is good and varied every day, always pasta, potatoes, salad etc if you are a fussy eater. The staff have all been fantastic except the guy who showed us our rooms. Reception is good, quick to check in, helpful, provide a really good packed lunch if you need one. The staff do not insist on tips but are grateful if you do tip. Local alcohol is not amazing, but the price of the holiday is low so I do not think you can complain, and you can pay extra for branded if you like. There are bars you have to pay extra to get into, but most you don't. Be careful booking tours within the hotel, we had a mixed experience, one (orange bay) was wonderful, the other (the pyramids) was the worst trip ever. My advice would be, if you want to see the pyramids, either fly or take a private tour. I think if you want a good hotel that is clean and has a nice pool area, you cannot go wrong here. If you expect a kings holiday, for a cheap price, expect to be disappointed. We certainly were not.
Eslam kabo
I came with my wife and child who are british im egyptian my wife booked from the uk and before she booked she contacted guest relation about this and asked her about check in and our detials and if anything is needed and was told nothing but when we arrived i was charged GBP 60 extra just cause im egyptian HOW DOES THAT MAKE sense we booked a family holiday why extra in the uk sites its more expensive so we are paying more then standard and still charged ??? How ! When i told the reception man and told him we contacted the guest relation about this and she gave us nothing. He told me this is not the guest relation job?? How come ! She should be the guide for the people under the name of the hotel and give all info before they arrive.
The Animation team was good we liked the Egyptian girl and guy with curly hair but the rest of the boys they didn't talk to us.
Moka is making a great job there with his team. Amazing Fakir show super 🤍
The hotel was good , food and room was perfect we like it.
Saqib Hashmi
The resort it self is okay, you have to walk around the whole resort on your first day to know there are hidden sections (Gym/Turkish Bath etc). There are about “3-4 slides” which is there “aqua” park. The workers are amazing and will always try be helpful - rooms are cleaned daily and there are always cleaners about. It feels a bit outdated compare to other resorts i have stayed at in Hurghada. I came out of the peak period and therefore there was works going on and not many evening shows. The food was the biggest downfall, it was very repetitive and bland. They don’t have any nice “snack bars” however this could be because it was off season as there were sections where you can see they would usually do food. The drinks selection is also not as extensive as other places I stayed at. Also, when in the sports bar or the shesha area you have to pay extra regardless of being all inclusive. The resort is also secluded and there are not many shops or any food places near by. Also no beach, however there is a hotel bus that goes every 15 minutes (free of charge) Would I come again? Probably not to this place.
