Regency Torviscas

Gavin Fisher

We done a 10 night stay in Hotel Regency Torviscas and had a wonderfull time. The apartments are very spacious and modern. They also have large fridge and freezers, cookers and large fans on the roof. Excellent pool and pool bar. Also bar and restraunt with very friendy staff. Reception staff and cleaners very friendy and could not do enough for you. Entertainment animation team Carlos was brilliant and a real gentleman. Hotel was on a hill, so taxis was used quite a bit, but were cheap and came very fast. Reception will call them if you ask. It also has a onsite shop with everything you need and a onsite bakery. Overall a great experiance and lovely staff and apartments. Many thanks to all the staff and i will return again.

Josefina Lofkvist

We had a great 10 nights stay here, all of the staff from reception, bar, restaurant, entertainment, maintenance and cleaning were really friendly, nice and super helpful. The room was spacious and comfortable, kitchen is well equipped with everything you need. It has a good size family bathroom. We were on the ground floor and had a lovely large outside space to relax and enjoy. Pool area is great and it has a lovely view and a nice garden at the back. There is great outside furniture dotted along from the pool with sunbeds and sets if you don't want to sit by the pool. There's a lovely little bakery on site that was lovely and a little shop for essentials. It's a bit of a walk from the beach but that really was not a problem we took a few taxis but they were cheap and fast. We will definitely book again if we go back to Tenerife. Thanks for a fantastic stay the whole family had the best time!

Gaurav Pandey

Good for the price we paid for. We stayed at Neptuno, I think pool can do with little bit extra cleaning specially on busy days. Its little small if crowds get big. Apartment was good but there is no AC. Free parking is available, views from Regency are stunning Adults pool at Neptuno is good too. Male Receptionist at Regency was unhelpful, I asked about the evening entertainment and he told me to check ppsters that weren't even updated. I missed karaoke because of him. Blonde lady at the reception was very helpful.

Danny

I have never felt so unwelcome or uncomfortable at a hotel in my life. We have just returned from our stay, and the service we received was absolutely shocking. From the moment we arrived, the staff members were incredibly rude, arrogant, and dismissive. Instead of being welcoming and helpful to a family on holiday, they treated us with a complete lack of friendliness and basic respect. At times, we genuinely felt stereotyped and looked down on by the people working here, which ruined the atmosphere of our holiday. Whenever we asked for simple help or information, it felt like a massive chore to them. Customer service should be about making guests feel comfortable, but the staff here made us feel like an inconvenience. I would never set foot in this hotel again, and I strongly advise others to spend their hard-earned money elsewhere. Disgraceful attitude.

Joanne W

Fantastic hotel. Really friendly staff, good entertainment. The hotel grounds are beautiful and the restaurant is great. It's up a really steep hill which can be a trek after a few drinks and dinner but with that comes a peaceful atmosphere away from the bustling areas closer to the beach which suited us great. We would 100% come back. The rooms had everything you need. The terrace was huge and it was only a 15 minute walk to the beachfront across the motorway. Great trip, would definitely recommend.