Ri L
We loved it. The staff were very friendly, and I really enjoyed the peaceful atmosphere. I especially loved the beautiful Arabic-style design. Combined with the hotel’s own facilities and everything that Neverland Park has to offer, it creates a truly beautiful experience. I would definitely recommend it to couples and families looking for a holiday where you can enjoy the best of both worlds. Don’t forget to reserve the Neverland Show during your stay — we loved every moment of it.
Danny Chiss
⭐⭐⭐⭐ An unforgettable vacation! 🌴☀️
We had a wonderful experience from start to finish! Everything was very well organized, the atmosphere was pleasant, and the people were extremely kind and attentive.
A big thank you to the animation team! ❤️ You made every day more beautiful, more joyful, and full of energy. It really shows how much heart you put into what you do!
And, of course, a special thank you to Hosam – “Katastropha” 😂❤️! You are a truly special person, full of energy and good vibes. You made us laugh every single day, and we will definitely not forget you!
We felt amazing and are going home with very beautiful memories. We will definitely come back! 🥰🌴
Thank you for everything and see you next time! ❤️😂
James BARRETT
We had a mixed experience at Neverland. On the positive side, the place was spotlessly clean—I’ve genuinely never seen so many staff members out cleaning and keeping the grounds immaculate. The water park is amazing, and the evening shows were brilliant; the kids absolutely loved them both!
However, there are some major logistical issues that need fixing. First, there is a serious lack of signposting to help you figure out where the different bars and restaurants are located.
Most importantly, the waiting times for food are ridiculous. When you're standing in 40-degree heat with kids, waiting 10 minutes just for basic chips and nuggets—or watching someone make steak sandwiches one at a time with a queue of 40 people waiting behind them, making one pizza at a time when theres ten people waiting and each person takes a whole pizza for family etc —just doesn't make sense, the qualityof the food was brilliant no problems there but the drink was poor . Management knows the resort is busy, so they need to have food constantly cooking and better-streamlined stations so people aren't melting in the sun.
Finally, a quick note for the water park: they really need to put mats or proper flooring down on the walkways going from one water slide to the next. It has great potential and fun family entertainment, but the food organization needs a lot of work.
Gina Gerges
I would like to thank all the staff from reception to restaurants and housekeeping for their great hospitality and kind treatment.. the hotel is very clean and cozy.. all amenities are easy to access. The service was excellent and the staff were always helpful and friendly. Thank you for making our stay so enjoyable.
Peter Awad
NOT RECOMMENDED!
I'm writing this review while still staying at the resort. So far, the experience has been very disappointing and we cannot wait till our stay is over so we can leave.
The rooms are so outdated and have a view of hallway (check pictures). We couldn't sleep last night as music DJ is blasting till late at night below our balcony & AC is so outdated it took hours to cool the room.
The staff are rude and unwelcoming. The VR manager showed favouritism when I was denied service 10 minutes before end of machine availability, while he allowed another person to play after cut-off time. When I confronted him he said it is the head office manager. That was an outright lie as I overheard the "head office manager" telling the woman playing: "It's fun, right? I used to play it all the time" in Arabic. I guess he didn't know i understood Arabic as we were communicating in English..
Just while I'm writing this review, shuttle bus to the beach saw me walking towards it from the station with my wife (waving at him as well), then he left me and went. Beach is otherwise inaccessible without a bus here either and it closes at 6 pm, so I reckon we won't be able to enjoy the beach today as we will have to wait till next bus..
For the money we paid here, I would have expected a much better experience. Take your money and go somewhere else, don't waste it here.
