Islam Maala
I had a wonderful stay at Panorama Bungalows Resort El Gouna. I booked the Royal Suite (#522), and everything exceeded my expectations.
The suite was exceptionally clean, comfortable, and very well maintained. The food was excellent with a great variety, and the service was truly outstanding. Every member of the staff was friendly, professional, and always willing to help.
I would also like to extend my sincere thanks to the hotel owner, Mr. Shady Rozik, for his warm welcome and exceptional hospitality. His attention to guests and commitment to providing a great experience is truly appreciated.
Thank you to the entire team for making my stay so enjoyable. I will definitely be coming back and highly recommend this resort to anyone visiting El Gouna.
Phoebe Ezzat
One of the worst hotel experiences I have ever had.
I was seriously considering leaving from the second day of my honeymoon. We waited two hours just to check into our room, and unfortunately, things only got worse from there.
The room was absolutely not clean. The bathroom was full of very large insects, and even the private pool attached to the room was full of insects and clearly not properly maintained and it didn't even look like what we saw in the ads.
The hotel insisted on moving us to a better room after we found a large insects crawling around on us it was a package downgrade because we had the highest priced room as honymoners and they didn't bother to refund us the difference
Unfortunately wr agreed, hoping things would improve, but when we entered the new room, we found very large insects in the jacuzzi as well and small ants everywhere.
The restaurant was another major disappointment. The food quality was extremely poor, and the chefs’ attitude was not professional or respectful at all. The reception staff were arrogant and lacked basic courtesy.
The hotel is marketed very well, but the actual experience was completely different from what was advertised. There is also a reputation that the hotel does not treat Egyptian or Arab guests favorably, and unfortunately, our experience made that feeling very understandable.
I am leaving the hotel with skin irritation and allergic reactions, which I believe were caused by the swimming pool water. I also had to go to the hospital after becoming sick from the food.
For a honeymoon, this was extremely disappointing and stressful. Definitely not an experience I would recommend, especially considering the price and the way the hotel is marketed.
Mina William
We had an amazing stay at Panorama Bungalows El Gouna, staying in room 550. The overwater bungalows were absolutely breathtaking—truly luxurious and a unique experience that made our honeymoon unforgettable. While the bungalows are a bit outdated, the view and overall atmosphere more than make up for it.
The room service team was very friendly specially Nasser, and honestly all the staff were incredibly helpful and always smiling. That warmth made us feel so comfortable that we genuinely didn’t want to leave.
The food overall was delicious, especially the grills—they were a highlight of our stay. We also tried the Italian and Chinese restaurants, and both were really good. The desserts, however, could be improved a bit compared to the rest of the menu.
Check-in and check-out were both smooth and quick, which made the whole experience even better.
Special thanks to Haytham, Hossam, Mahmoud—along with the entire team—for being super friendly and welcoming.
We’ll definitely be coming back again!
Marianne Eisa
Mr. Robert is truly one of the most respectful and professional people we’ve ever had the pleasure of dealing with. We were so happy with his service and the way he went above and beyond to make sure everything was perfect, without us even having to ask for anything.
Thank you so much, Mr. Robert, for your kindness, attention, and exceptional service. We truly appreciate everything you did for us. 🤍
Ziad Hashem
After an incredible stay at another resort, we spent the next three nights of our honeymoon at Panorama Bungalows El Gouna, and unfortunately the difference was shocking. While our bungalow (Room 509) was beautiful, the overall experience was one of the most disappointing hotel stays I've ever had.
To start with the only positive, the bungalow itself was fantastic. It included a private jacuzzi, a swing, and direct access to the lagoon from our balcony. The room design was exactly what we expected and looked amazing.
Unfortunately, everything else fell far below even basic hotel standards.
When we checked in, the room looked tidy, but it was missing many essential amenities. There was no minibar setup (water, soft drinks, snacks, tea, or coffee), no dental kit, no shaving kit, and even the bathroom floor mat was missing. We politely informed housekeeping, and a staff member eventually arrived carrying all the missing items in a plastic bag and simply handed them to me, expecting me to place everything in the room myself. I honestly couldn't believe it.
I called reception to ask whether arranging the room myself was really my responsibility. They apologized and later sent someone to stock the minibar, but this should never have happened in the first place.
The following day, I placed the "Please Clean My Room" sign on the door before leaving. We returned more than five hours later to find the sign still hanging outside and the room untouched. Once again, I had to call reception and ask them to send someone.
When we returned after dinner, the room had finally been cleaned—but there were no towels in the bathroom at all. So I had to call reception yet again. The staff member who arrived apologized and told us there simply weren't any clean towels available because they were still being washed. Hearing that a hotel couldn't provide clean towels was unbelievable.
The food was another major disappointment. The quality was poor, there was very little variety, and almost everything lacked flavor. Honestly, I've had local street food with much better taste and quality.
To make matters worse, every time I asked for a cold drink with ice, I was told there was no ice because the hotel was busy. No ice... in the middle of summer... at a resort? That's simply unacceptable. Hotels should have the capacity and planning to meet basic guest needs regardless of occupancy.
During conversations with several employees, it became clear that many of them were frustrated themselves. They openly mentioned being understaffed and overwhelmed, and some even expressed dissatisfaction with the management. While I genuinely felt sorry for the employees, guests should never experience the consequences of poor management.
Even the check-in process lacked professionalism. Nobody explained the hotel's facilities, restaurant hours, or general policies. We were simply handed an information sheet and told, "Sorry, we're busy right now. If you need anything, call reception." That was the entire introduction to the hotel.
It's disappointing because the property itself has great potential, especially the bungalow design and location. However, beautiful rooms alone cannot compensate for poor service, weak housekeeping, below-average food, and unprofessional guest care.
Unfortunately, I cannot recommend this hotel, and I certainly won't be returning. Management seriously needs to improve housekeeping, staff organization, food quality, and the overall guest experience if they want guests to leave with positive memories instead of frustration.
