Kelsey Dugard
“READ ALL OF THE REVIEW.”
I went on this Holliday with my fiancé and her mother, we checked in everything was fine got to our room to realise they was doing building works next door to our room.
As well as that they was constructing a new pool and extension to the hotel right outside. This building work started from 7am in the morning with hammers and breakers smashing the room next door to bits. They did not finish smashing the next door room to bits until 11pm at night this was 7 days of the week !!!!!!! This is not what you want when you go on Holliday to have fun and relax. This ruined the Holliday for me.
Also If you are bringing young children for activities to do I would highly recommend not to as the entertainment was very poor at night time and during the day there was nothing to do. I was bored out my brain it was purely just sitting by the pool.
However the staff were brilliant and a credit to the hotel. Personally I didn’t rate the food being very “British” I lived on chips for 7 days El gouna city centre is beautiful and has very nice food in town.
Sandra Benjamin
Giving this place five stars only because of how great Youssef on the Animation team was! He had great nightlife recommendations and made sure we were safe the entire night out! He has a great career in animation and as a promoter ahead of him and he has great dance moves!
The service at the hotel was great however we had issues with the water pressure in our hotel as the water stopped in the middle of our shower. The water was fixed by the next day and the pressure was better.
Paula sawers
We really had the best honeymoon experience. very friendly staff, Rooms are really clean, Food was the best and vary between italian, chinese and Egyptian food beside the main restaurant, and literally every one of them were an excellent experience. Thank you for making the best holiday and for sure recommending to everyone. ❤️❤️
Michel Aurel
This hotel could easily deserve a 4-star review. The bungalows are charming and a great place to relax (as long as you don’t inspect everything too closely), the beach they offer a shuttle to is beautiful, and the location is convenient – close to both the kite station and downtown. Prices are also quite reasonable.
Unfortunately, our experience was overshadowed by the extremely unfriendly and unhelpful staff at reception. Up until our arrival here, we had only positive encounters in Egypt. But from the moment we tried to check in, we were met with eye-rolling, harsh tones, and borderline hostility — no fewer than eight times on our first evening alone. A guest that was trying to check out even cried when we got there.
It’s baffling how a hotel can assign its least welcoming staff to the most guest-facing position. In contrast, the security guards and housekeeping staff were kind and professional. But if you try to check in or ask for assistance, you’re treated with visible annoyance and hostility.
For example: when trying to book a cab to the airport, we were told to come back multiple times, only to eventually learn that the hotel is legally not allowed to do this – something that could have easily been explained the first time. When a mistake was made by reception, they were quick to blame and berate us, and only changed their tone once we proved it wasn’t our fault — followed by a condescending “calm down.” I'm not the one who has to calm down buddy, maybe try anger management classes.
In summary: this place has real strengths in terms of setting and value, but the reception experience is a major no-go and you have to "let go" in order to enjoy your stay.
Kareem M. AbdelAzeem
I stayed at this hotel recently, and unfortunately, it did not live up to expectations, especially considering the high price. The overall cleanliness was below average, and the beach area was not well-maintained. The beach bar offered very limited options, and beach services were almost nonexistent.
The food was another major letdown – not only was it lacking in variety, but the quality was also quite poor. Even the snacks felt like an afterthought.
Inside the room, things weren’t much better. The air conditioning didn’t work properly, the TV wasn’t functioning, and despite reporting these issues to the staff, no real solution was provided. The ceiling fan made a constant loud noise, and the bed, sofa, and pillows were uncomfortable, making it hard to relax or get proper rest.
On a positive note, the staff were very kind and as helpful as they could be, but it was clear that many issues were beyond their control.
What disappointed me the most was the unprofessional behavior at checkout – the receptionist insisted I write a positive review on Booking before leaving, which felt very inappropriate.
Overall, I would not recommend this hotel. For the price charged, the service and facilities should be much better.
My Booking
