Kath B
We had a fantastic stay! The staff were incredibly kind and welcoming. The facilities are amazing and well maintained, but what truly amazed me most was the exceptional service. The people here genuinely care and go above and beyond to make us feel comfortable. A special thanks to Ahmed from Front Office Department for being incredibly hardworking and for always going extra mile to make sure we were well taken care of. From check-in to check-out, his service was exceptional. We will definitely come back!
Salama dxb
My experience at One&Only was truly exceptional, especially staying in a booking suite with a private pool. The service throughout our stay was outstanding
A special mention to Mr. Ian, who was incredibly supportive from the moment we arrived and made sure all our requests were accommodated seamlessly through whatsapp.
At Zest restaurant, Joanne was amazing. She was so warm and attentive and we had a great chat .. she really made our dining experience special.
One thing that really stood out was the beach service. As we were just walking by, the staff noticed us right away, set up our sunbeds, and brought us water without us asking. That level of care really says it all.
Everyone.. from reception to housekeeping was just wonderful.
Thank you Ms Vaneesa whom I met during check-out and gifted me a small thing as a memory of our stay at One&Only. Thanks to Salma for the smooth check-out process, it didn't take me 1 min to be cleared and ready to leave 👍
We’ll definitely be back!
I would recommend anyone to book and try one bedroom villa with poil or the two bedroom villa with private pool and direct access to the beach.
Queen Sland
Visited the 101 restaurant today and had such a great experience 🌟
The food was amazing and the service was excellent. Special thanks to the lovely girl who welcomed us quamar she was very kind, polite, and professional. She kept checking on us throughout the visit to make sure everything was perfect, and her positive attitude made us feel very comfortable.
Her service truly made the experience even better. Definitely not our last visit 🤍
Olga S
A truly beautiful hotel with an incredible territory, delicious breakfasts, and very attentive staff. The rooms and bathrooms are absolutely royal in scale — so spacious and relaxing. The distance from the city makes you feel as if you are somewhere in the Maldives. Luxurious views, crystal clear water, and a very peaceful atmosphere. Highly recommended.
Dani
One&Only The Palm is the definition of quiet luxury. Tucked away at the very end of the Palm, it feels private and genuinely exclusive, the kind of resort where you can fully exhale the moment you arrive. The atmosphere is serene, the property is beautiful, and everything is designed for a calm, unhurried stay.
Service was consistently lovely. Everyone we interacted with clearly wanted to please and took pride in getting the details right. Our butler was friendly and handled every request smoothly, and the buggies were always prompt and ready to shuttle us around the property without any waiting. The pools were wonderful, with excellent poolside service, and the spa was great as well, with a variety of treatments that matched the calm, polished feel of the resort.
A special highlight was the restaurant manager, who is an absolute treasure. He was constantly present, warm with guests, and genuinely helpful. He even arranged a special Middle Eastern dessert we first had during Ramadan in Morocco and haven’t been able to find since. That level of thoughtfulness felt like the pinnacle of hospitality.
We ended up leaving to spend the rest of our time in Dubai at the Burj Al Arab, and honestly, we wish we hadn’t. One&Only The Palm set such a high bar for privacy, comfort, and heartfelt service that it was hard to top. If you’re looking for a peaceful, high-touch Dubai stay away from the crowds, this is the one.
