Oliver James
During our stay at The One & Only on the Palm in September of this year, we were thoroughly impressed by the hotel, its location, and the level of service provided. Upon our arrival, we received an upgrade to a junior suite, which was remarkable, featuring stunning views of the beach that overlooked the private beach and the Harbour. Our accommodation included half-board dining, and we opted to dine at the hotel most mornings and evenings, as it boasts three exceptional restaurants, each offering an outstanding ambiance, quality, and service.
We were especially impressed by the cleanliness and maintenance of the hotel and its grounds. The gardeners would actually pause their work to greet you, which was a delightful touch; we felt truly pampered. Overall, the staff exceeded our expectations in their assistance, and we eagerly anticipate our return, hopefully in 2027.
We would personally like to thank Ian who took care of us during our stay, a truly lovely person and went the extra mile to assist. To Hasan, who we looked forward to seeing everyday at breakfast and dinner - Hasan really made us feel very special and welcomed us to every sit down. Tapas, who served us on many occasions and made a very good impression on us, superb levels of help. Other worthy mentions include; Alex, Alberto, Johan, Akash and all the cleaning staff.
Thank you so much for making our trip so memorable!
Oliver & Louise room 417.
Matte Andrews
My wife and I spent 10 nights at the O&O - the Palm, in a Junior Suite with Pool and were quite simply blown away!
The hotel is spotlessly clean, decorated and designed beautifully and the service some of the best I’ve had in hotels around the world.
Having a suite with a good sized pool, enabled us to have a host service, which for us was Ian and he ensured we wanted for absolutely nothing and made our stay all the more better.
He was able to help us with everything from sourcing forgotten items, to confirming reservations at one of their 4 restaurants - all of which offered fantastic food; the in room dining service was also magnificent, there was an enormous breakfast buffet and a la Carte offering and I don’t think we had a single bad meal.
The beach and pool areas, as well as the grounds are spotless and maintained daily and another nice touch is the Hotel’s collection of Rabbits and Falconers who carry Owls and Hawks.
The staff all over the hotel are profoundly friendly and helpful and special mentions for us go to Ian (of course), Joel on the beach, Krishna, Jerzy(?) and the whole breakfast team, as well as the Concierge team who are very keen to assist when entering and leaving the resort.
Shemin's Curry Paste
We had the most wonderful stay at the one and only. Our host Brendon made our stay easy and helped us organise everything that we needed. He was cheerful and nothing was too much trouble. He actually made our stay. The assistant manager was also very helpful and the staff at breakfast were very cheerful. I would highly recommend the hotel. We had a great time and can’t wait to revisit.
Jas T (Personal)
I will remember this hotel forever. What a uniquely serene and beautiful experience. From the moment we arrived, we were looked after with such care and consideration. It’s such a small boutique hotel, that you really feel like you get to know people, nothing is rushed, everything is stress free. Our host Sujith looked after us so well and made every moment special. It’s a stunning resort and I can’t wait to come back.
Michelle Martin
We have just returned from an incredible stay from start to finish at this beautiful hotel.
We arrived in the early hours of the morning and were greeted by a smile and exceptional service by Andrew who got us checked in and showed us to our room. We stayed in the main Manor House which we loved as were close to everything and the rooms are out of this world, you really feel like you are staying in a palace.
The hotel is like something from a fairytale, it’s immaculate and every corner you turn is just beautiful.
We spent most of our days at the grand pool and were looked after by the staff who work so hard constantly in the heat to ensure you have everything you need (sorry we can’t remember your names but you are amazing!)
We cannot thank the staff enough for their attentiveness throughout our whole stay, with a special mention to our housekeeper Susmita who was so kind and made sure we were comfortable in our room, Marinelle in Zest restaurant who greeted us every morning with a smile and our dedicated host Casey who was always checking in to ensure we had everything we required. These people we had the most contact with but every person was incredible.
We are already looking forward to returning and feel like we now won’t be able to stay anywhere else after our experience at the One and Only. Thank you again and see you next year
My Booking
