M-D S-B
We had a wonderful stay at this hotel and were extremely satisfied with everything – from the service to the food. The location is excellent, with everything easily accessible, which made our visit even more enjoyable.
The room service was outstanding. A special thank-you goes to Nima, who cleaned our room thoroughly and with great care every day. His attention to detail truly made a difference and added to the comfort of our stay.
Overall, we can highly recommend this hotel. Great service, delicious food, and a perfect location – we couldn’t have asked for more!
Besigye Bigan
We would like to express my sincere appreciation for Wagas, who provided truly exceptional service at the concierge. Wagas listened carefully to my requests and responded with clear, helpful information. He demonstrated excellent knowledge of services and local recommendations, offering thoughtful suggestions that showed he genuinely cared about making my stay as smooth and enjoyable as possible. No question felt like too much trouble, and he remained patient and attentive throughout the entire interaction.
What really stood out was his sincere willingness to go the extra mile. Whether it was arranging something on short notice, guiding me through options, or simply making sure l felt supported, Waqas handled everything with remarkable efficiency and a calm, friendly demeanour. His dedication to exceptional customer service is truly commendable.
Employees like Waqas set a high standard for hospitality. His professionalism, great attitude, and genuine care left a lasting impression, and I am grateful for the outstanding assistance he provided
Thank you, Waqas, for making the experience memorable and big thank you to Sofitel team to make our stay enjoyable.
Green Layla
The location of the hotel was good, and the room was nice. However, I had a experience with customer service regarding my reservations. I had booked under a group rate and wanted to add an additional guest. I sent an email one day before check-in but received no response. I called four times, but my calls were continuously diverted to "my colleague." I left my number, but there was still no follow-up.
When we checked in, everything seemed fine. I checked the fridge all the beverage and then we went out for a couple of hours. When we found that the fridge door was locked. I called the reception, and a staff member came to unlock it. He mentioned that the drinks in the fridge were not complimentary.
This raises a couple of concerns for me. First, they entered our room while we were away to lock the fridge? which compromises our privacy. Secondly, we had left a 500 AED deposit if we did consume any drinks, they should have just deducted the cost from that deposit.
Lastly, the room next door was undergoing renovations, and the noise and smell of paint were so strong that we couldn't stay in our room during the day.
Farouk Elewi
I recently stayed at the Sofitel, and I have to say the highlight of my experience was the exceptional service from Paul at the concierge desk. From the moment I arrived, Paul was incredibly welcoming, professional, and genuinely eager to help.
He provided excellent recommendations, arranged everything smoothly and efficiently, and always greeted me with a warm smile. His attention to detail and dedication to ensuring guests have a great stay truly stand out.
Thank you, Paul, for making my stay at Sofitel unforgettable. Your outstanding hospitality is a real asset to the hotel.
A V
We have stayed at the Sofitel Palm a few times and we would like to send our heartfelt thanks to the team, esp Mr. Lasantha Fernando!
He remembered all our names, hobbies and ensured the restaurants catered for our nut allergy. Formidable! Merci... we truly appreciate his hospitality, a genuinely remarkable person and it must be said, there are not many like him in large hotels!
Thanks also to the team at Hong Loong, where we enjoyed a wonderful evening meal and to the outdoor Sabre team, who work tirelessly in the heat serving ice-cold beverages. Kailash in the gym was most helpful and the valet team always made us smile.
My Booking
.jpg)
