Ziad A. Shaban
We had a lovely stay at Old Palace Resort. The hotel is beautiful, clean, and very relaxing, with a great beach!
What really made the experience special was the outstanding staff. Special thanks to Mr Moamen (Duty manager) and Mr Wael & Mr Mohamed at reception (Front office) for their warm welcome and professionalism.
Mr Ahmed X and Mr Ismail in the restaurant deserve praise beside Chef Ahmed for the delicious good-range food.
All staff members had energy and friendliness, went above and beyond to make our holiday speacial.
Highly recommended, and I would definitely return!
mai kamal
We had a wonderful experience during our stay at the hotel with our company, and I would like to extend my sincere appreciation to the entire team for their professionalism and warm hospitality.
A special thanks goes to Mr. Tamer, who handled our booking with exceptional dedication.
He followed up with us step by step, was extremely attentive to all our requests, and ensured that everything was executed perfectly. His commitment truly stood out, especially as he postponed his weekly day off to be present and support us throughout the entire stay.
I would also like to thank Mr. Anwar, the Front Office Manager, for his outstanding cooperation and for making all procedures smooth and seamless for our group.
Finally, my heartfelt thanks to the entire staff for their excellent service, welcoming attitude, and genuine hospitality. They made our stay comfortable and truly enjoyable.
Highly recommended, and we look forward to visiting again.
jen close
I have been coming here twice a year since 2015 and wouldn’t go anywhere else. The welcome from the staff when you arrive is sincere and all the staff are friendly, professional, from the reception team, the porters who take you to your room, the restaurant staff who look after you, the pool guys - everyone is great. The food is buffet style so you can always find something, and although I have no food allergies I have seen the care the head chef takes with people who have. The location and facilities are excellent with two pools to choose from and a fantastic beach front as well.
The house keeping staff keep the place clean and tidy and the ground staff look after the gardens well.
I can’t recommend the Old Palace enough
Aldana Etcheves
The Old Palace Hotel certainly does not feel like a true 5-star property. The entire structure is quite old-fashioned, dating back to the 1990s, and would benefit from a general renovation. That said, the hotel is very large and offers many facilities, including a spacious dining hall, wide common areas, swimming pools, bar and direct access to a private beach.
The room has some drawbacks, especially the bathroom, which is very outdated and in need of refurbishment. The bathtub with a plastic curtain feels old-style, and the lighting in the room is rather poor, making the space less welcoming than expected.
A very positive aspect is the internet connection, which works extremely well throughout the entire resort—something that is definitely not guaranteed in Egypt.
Breakfasts, lunches, and dinners are all very good in terms of quality and variety. However, it would be helpful to have labels with the names of the dishes, as there were none available. The staff is generally friendly and polite, although at times a more discreet attitude from some male waiters toward female guests would be more appropriate.
The beach and all related services are excellent, with plenty of sunbeds and loungers and very kind, attentive staff, making it an ideal place to relax.
One noticeable downside is the lack of proper entertainment. Animation is either minimal or poorly organized; a structured daily schedule with well-planned activities and games would greatly improve the experience. Additionally, the table tennis area is hidden away and poorly located and should be moved to a more visible and accessible area.
Overall, the Old Palace Hotel has great potential and offers many good services, but it clearly needs modernization and better organization of entertainment activities to truly meet 5-star standards.
Alex Dixon
Great week at the Old Palace. Big shout out to CHEF Mahmoud Megally the most amazing grill chef. Crab, fish, chicken, poussin, quail, Koftas and much more all grilled to perfection!
Big shout out to Bassan who looked after our room and made us laugh with his towel sculpturing!
Great team at the lobby bar who kept our drinks full as we played our magnetic game.
Perfect holiday.
My Booking
