Muthu Oura Praia Hotel

april fletcher

I recently stayed at this MGM Hotel in Albufeira, Portugal, and unfortunately, I wouldn’t recommend it to anyone. From the moment we arrived, the staff were incredibly rude and unwelcoming. Not once did they attempt a polite conversation—instead, we were met with death stares any time we asked a question from the moment we arrived. At one point on the day we had arrived, we simply asked where the all inclusive bar was, and the staff member shrugged and said, “I don’t know”… despite clearly working there. The attitude throughout our stay was unhelpful and dismissive. The food provided under the “all-inclusive” deal was another huge letdown. Everything we were served was stone cold—not once did we receive a hot meal, which made the dining experience very unpleasant. To make matters worse, we were told we needed to sign a document stating a €100 refundable deposit per apartment. But then we were suddenly told we had to pay €100 per person, which wasn’t explained in the paperwork. After asking around, we discovered other guests wasn’t asked for this—so it felt like we were being unfairly targeted. All in all, this hotel completely failed to meet basic standards of hospitality, communication, and transparency. I would strongly advise choosing a different place to stay in Albufeira.

Susie

Stayed here for my first visit to Portugal and the service was 10/10! Receptionist rob, Jean and Carla were extremely helpful, friendly and accommodating! I needed help with surprise birthday arrangements and they were more than accommodating! The food options are immaculate but if you want to eat from the speciality restaurants try and reserve it on the first day because they’re booked weeks ahead and we didn’t get to try one. The rooms are slightly older than pictured but overall a very great experience and I’ll recommend 10/10

Rachael Walsh

Emailed about a lost item numerous times and never received any information or contact from the hotel. Very disappointed with the systems in place to get in contact directly with the hotel. The all-inclusive was below average with the buffet being just satisfactory and the additional restaurants being sup-par as the portion were quite small and was limited drinks and menu. Wouldnt go to this hotel again. The reception staff were lovely but the staff in the restaurants seemed quite unhappy and pushed for personal reviews via QR code even after below average service. The room was neat and clean but the bathroom and shower was outdated and partially stained from age. The location of the hotel was ok (10 min walk from strip) but would definetly recommend going closer to old town in going to stay in albuferia. Both old town and new strip are party oriented and i wouldnt recommend it for a family holiday.

Emma Duffy

Highly recommend this hotel. I'm here this week for my 40th birthday and they couldn't have been more accommodating. We stayed in Block K which has a lovely sea view. It is a bit of a walk from reception but there is access gates all over. When we arrived we were given a room in block E which didn't have the view we had booked and Iris from reception changed the room straight away without hesitation. Then she gave us a bottle of wine for any inconvenience which was really nice of her. They rang me today and said Happy birthday and gave another bottle of wine as a birthday gift. There is bars and restaurants all over the hotel and entertained in the Ocean bar in the evenings. Would definitely stay again. Highly recommend 😁

ibrahim camkıran

I stayed at the hotel from July 13th to July 28th. After July 28th, I sent an email and wrote to them on WhatsApp, but no response was received. They sent me an incorrect invoice, and I asked them to correct it. I still haven't received a response. Is it that difficult to issue an invoice? The WhatsApp line is stalling me. The reception desk won't respond to me. If you want to be disgraced, you can stay at this hotel.