Gi G
I stayed at Paraíso de Albufeira during my recent trip. The room was clean and comfortable, and the reception staff were very nice and welcoming throughout my stay.
However, there were some issues that affected my overall experience. I cut my foot in the jacuzzi because part of the metal was loose, which was concerning from a safety point of view. Also, access to the swimming pool requires booking in advance, which was not clearly explained beforehand.
Many of the hotel facilities require additional payment. There is a small star next to some of the rules, but it’s not very clear what this means until you arrive, which can be confusing.
The restaurant staff were not very helpful, and the service there did not feel as welcoming as the reception team. On a positive note, the supermarket inside the hotel is very convenient and has good prices, similar to shops outside.
Overall, the hotel has some good points, especially the cleanliness and friendly reception staff, but there are areas that need improvement, particularly safety, communication about extra charges, and customer service in the restaurant.
Mariusz Bałabas
Sit tight this is going to be a long one.
We arrived on Tuesday afternoon not knowing if we are at the right place (couldn't see the name of the hotel) but the lady with orange hairs were very nice and polite. Explain everything and make us feel welcomed.
There are 6 lifts available but bare in mind they have 800 rooms (I think). Our room was on the 5th floor and the view was amazing. We only have breakfast and it was bit boring, typical English breakfast products every day. Breakfast is served only until 10 so you need to wake up early everyday if you want to have one. They have an amazing pool outside (cold) and heated one inside. Entertainment was very funny and thoughtful. My kids enjoyed every evening of the show. Our holidays very amazing and if I can only have one negative suggestion I will mention the rooms - they are outdated, needs new furniture for sure. Apart from that whole experience was awesome.
Will definitely come back!!!
poppylouise wilson
Staff are extremely rude the hotel its self is run down and disgusting!
Stayed there for a week the room never got cleaned
The pool staff go through your bag and scream and shout if you have food or drink that isn’t from the pool bar ! They call the police if you have own drinks/food from shop !
The hotel manger told us he didn’t want “clowns like us in his hotel” he then said he was part of a gang and to watch what happens to us
Absolutely disgusting behaviour
In total there was 12 other family’s putting complaints in about the staff and the way they spoke and treated you ! Highly recommend staying away from this hotel
Katarzyna Balabas
The hotel is a bit old but nice. The room was big and clean. Cleaning ladie was lovely.
Breakfast very boring..... Everyday the same thing, fruits and 2/3 kinds of simple ham. Not impressed at all.....
Outside swimming pool nice size but need a bit o TLC.
Indoor swimming pool good for kids but so many hair were inside a pool, people doesn't use a swimming hat and non of the staff cares . It was a bit disgusting.
Overall the hotel was nice , great location, easy walking all around the town.
jane pook
never again would i stay in this hotel! first you couldn’t get your all inclusive bands till 12:00pm we wasn’t allowed to check into our rooms until 2:00pm we went for food at 12pm and the food was stone cold it wasn’t edible to eat marks all over the plates dogs running around the restaurant witch isn’t expectable. the bedrooms was disgraceful mold all in the kettle springs hanging out the beds all electric wires hanging down over the bed making it a safety issue . the reception staff was very rude and unhelpful they kept telling us to find a new hotel and they said they can’t fix our problems. vending machines with drugs in which also is disgusting especially in a kids hotel! AVOID at all costs it’s not worth your money
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