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Our stay at Mirage Bay Resort & Aqua Park was extremely disappointing from the moment we arrived. After a seven-hour coach journey from Cairo, we were left waiting in the lobby for hours before our room was ready. The reception staff were unhelpful and showed no sense of customer service.
When we finally got to the room, it was in a terrible state. The sheets and towels were dirty, the TV remote, fridge, and shower were broken, and the smell of sewage was overwhelming. Cleanliness and maintenance were clearly not a priority.
The food was inedible, and after just one day, the entire family suffered from food poisoning. We had no choice but to eat out every day for the rest of our stay. On top of that, we were all covered in mosquito bites. When I went to the hotel clinic for an infected bite, the doctor told me I needed emergency surgery at a hospital — something that should never happen at a resort claiming to be family-friendly.
Entertainment was virtually non-existent and not worth mentioning. The hotel itself was dated, dirty, and poorly maintained. Most concerning of all, the management and staff showed no care for guests’ health, safety, or overall experience.
This was by far the worst holiday experience we’ve ever had, and I would strongly advise others to avoid this hotel.
Zahra Hatroosh
PLEASE STAY AWAY!!!!! DONT COME HERE! The hotel was a nightmare. The first thing that happened was that we arrived at 6 am, and the reception was not even a little helpful. Told us that we had to wait until 2 pm to check in. We were 4 people including two children. We said that we could pay for a room in the meantime, they said that they did not have a room available. Such a big hotel and they cannot handle fixing a room. They said that they would fix one in an hour. When we arrived after an hour, we had to wait another hour. Until 1 pm we got the room. The room was absolutely terrible. We had no water in the shower or sink.When there was water, it was so cold. We had booked for 4 people. We got a double bed and a single.. how are we supposed to be 3 people on one bed. We asked for an extra bed. We got an old one that was broken. In addition, the bed was full of bedbugs. The person is still full of wounds and had to go to the doctor when we got home from vacation. It was that bad. The reception said they were mosquito bites. The doctor here in Norway confirmed that it was bedbugs and not mosquito bites. After that we changed rooms. Same problem there, the reception is very unprofessional and very rude. We got food poisoning from the food there. The reception said that the food was clean and that it wasn't them. We hadn't eaten anything other than the food at the hotel. One person fainted from the food poisoning. This whole trip was ruined by rude people at the reception ,food poisoning, cold water, bedbugs, and a really bad place to be
Ova Fayek
This was the worst vacation I have ever taken, and the worst hotel you could ever see in your entire life.
From the very first moment, the person who greets you at the front desk is rude and disrespectful. You feel unwelcome.
Also the lack of cleanliness in the coaches its smells bad and there are slot of mosquito.
The food were abig disaster. It is tasteless, repetitive, and they reuse it so many times that I could smell a foul, rotten odor, making it unfit for consumption.
My kids and I suffered from severe food poisoning, vomiting, and diarrhea multiple times, and we had to take medication.
The place is huge. The restaurant and the beach are extremely far, and theren't any golf car to move with ,,,So
You are forced to go and back in the sun and are constantly exhausted for small kids and the elder...
And the animation team... well, it's not a team. It's a group of amateur friends. They lack any kind of professionalism or organization.
And the cleanliness of the swimming pools and the fact that you have to reserve chairs from 7 AM. You have to wake up, go down to reserve a chair, and then go back to sleep just to find a place to sit with your child... unbelievable.
And the beach... the water is green. It looks foul and unclean, and there is so much trash.
Unfortunately, it was a terrible stay. I would never recommend that anyone go there. It's a truly awful place and doesn't deserve to be called a hotel. It doesn't even deserve a single star—that would be too much.
Mohannad Elattar
The room wasn't clean. Alot of stains on the duvet and the duvet covers. When I asked the staff to change it, they were very rude and didn't want to change it. He claimed this is standard. If the standard is unclean there isn't much to argue about. The food is okay but the restaurant itself was a disaster. AC isn't working well so the restaurant was very hot and the AC was constantly dropped water on my table and the food. Drinks were survived without Ice because simply there is no Ice. The hotel is recommended if you wanna experience a time capsule into the stone ages inconveniences. The staff at the restaurant were not as rude as the room service staff, yet not friendly.
The beach was very dirty and the loungers were mostly broken.
Usually I can tolerate some inconvenience if the price matches the quality. But this was way to expensive for the quality I got.
Sara Elbaruni
Horrible horrible DO NOT BOOK!!! The food is very disgusting. The hotel rooms are dirty. The bathrooms are extremely unhygienic. Talk to stuff about it ignored me call doom service won’t answer my cause and they keep scamming me and my family DO NOT BOOK!! My and my family have been planning this out for 4 months !! Expecting something very luxurious but we were very disappointed it was very very dirty and the lights were really dim no internet whatsoever the workers are sometimes nice but the receptionist had the worst attitude ever we wanted to move hotels, but we couldn’t because there was issues transferring the money so we were stuck there I PROMISE DO NOT BOOK TRUST ME
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