Alastair Britton
Shocking! So the pool advertised on the main photo of love holidays shows a pool that belongs to the hotel opposite, many customers were unhappy with the pool that’s actually part of the hotel, it has literally a garden shed for a bar that’s open from 12-4. On arrival you’re required to pay 300 euro damage deposit on your room. CASH ONLY! That gets stapled up in an A4 piece of paper until your room is inspected on departure. There were a lot of stag and hens who were great and no really issue. However one of these guys lost the full 300 deposit for mistakenly using a face towel as the floor towel in the shower. When our party went for out deposits back, each one of our sealed deposits had between 20-50euro missing from it. (We got that back) but you can see what I’m getting it with how dodgy it all is. The rooms were clean and that’s all this place has going for it. It is not a 4 star hotel, not even by Portugal's standards. It’s miss advertised and very sketchy! Wound not recommend at all!
Daniel James
Where do I begin.
We arrived at the hotel and were greeted by an extremely rude reception staff. After attempting to book in the said we needed to pay a €300 deposit in CASH in case of any damages or if any towels go missing. This had completely ruined our experience as that was nearly all of our spending money for food/drinks for the few days we were there. This made us extremely uncomfortable though out the stay as we were worried that there will be an issue and they will keep the money. They made us sign a form complying or we were not allowed to stay.
Then we arrived to our room and were greeted with cockroach on our sink and an extremely dated design. The shower was inconsistent going from hot to cold every couple of seconds. The door to the balcony was hard to open and again we were worried this was going to break and lose our deposit.
On positive is the cleaners were very friendly and efficient.
And lastly if you still decide to stay DO NOT GET BREAKFAST. It was the most disgusting breakfast I have ever had. Sausages were horrific, bacon was just burnt spam. Eggs were slimy the fruit tasted slightly furry. We ended up only eating here once and went to a local bar for breakfast.
I will add, upon check out they were very efficient checking the room and quickly gave us the money back.
Overall we were all extremely disappointed, first time in Portugal and the town was gorgeous. Such a shame that this hotel muffled our experience. The reception staff need to adopt the same attitude as the cleaners and waiters.
Elizabeth Kennen
We stayed here for 3 nights in March 2026. Lobby was very nice looking, beautiful water feature. We were initially impressed. Found the room to be very dated. The kitchenette had dishes and pans. They only provided 1 dish towel, no sponge or dish soap. Bathroom was dated as well. The toiletries provided was a pump bottled of liquid soap in the tub/shower attached to the wall, while at the sink there was a pump bottle of body / hair wash also attached to the wall. So if you wanted shampoo ypu had to exit the shower to obtain the product. We had to request twice to have them switch them around. Although, I suspect it was the same product in both bottles. Laundry washer and dryer are available, coins are obtained from reception at cost of $5 Euros each to wash and dry. Located on a busy street. Lots of bars nearby if that is your scene. We tried to ask the staff what was near by to walk to and they just gave us brochures for tours, not really helpful. Also, they do not provide coffee, tea or any such thing nor a coffee maker. They do provide an electric kettle.
Shans DSTG
The cleaners stole my brand new earring. The manager of the hotel is the worst, was not helpful at all. Rude to her staff. She didn’t deserve staff like that. The man that checked me in was amazing and the woman who worked in the evening with braid amazing too. I had to call the police because the manager is trying to make it out I am lying and her cleaners wouldn’t do that. She has no respect to her staff. All the other staff was nice. I travelled alone and I was not drunk on any day. I travelled between 9th-13th I was staying until 15th but didn’t want to expend I was scared. The key card is cheap and broke in my door but the gentleman was amazing and helped me thank you
Mia Walsh
Staff are absolutely the worst bunch of staff I’ve ever had the displeasure of encountering, the old woman and the man on the desk have absolutely no manners. You ring the bell and they stand in the room looking at you. €300 CASH deposit taken before you can even bless yourself. They need to learn a
Thing about customer service or go get a new job.Ants all over the room.
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