fin smith
The Worst Stay of My Life – Avoid at All Costs!
Where do I even begin? From the moment I stepped into this excuse of a hotel, I was met with nothing but rudeness and indifference. The front desk staff acted like I was an inconvenience rather than a paying guest. No greetings, no smiles—just eye rolls and clipped answers like they were doing me a favor by checking me in.
Things only went downhill from there.
No air conditioning. In the middle of a heatwave, mind you. I was told, “It’s an old building,” as if that somehow excused them from providing a basic necessity. The room was a sauna, and when I asked for a fan, they shrugged and said, “We might have one. Try again later.”
Speaking of “old building,” that seems to be their excuse for everything. The appliances in the room looked like they were stolen from a thrift store in the 1980s and haven’t been cleaned since. The mini-fridge rattled like it was possessed, the microwave was missing half the buttons, and the TV only picked up static and despair.
The overall condition of the room? Grimy. Stained carpets, peeling wallpaper, and a bathroom that smelled faintly of mildew and stronger of regret.
Don’t be fooled by any filtered photos or half-hearted responses from management. This place is a rundown disaster run by people who clearly don’t care. I wouldn’t stay here again if it were free—and frankly, they should be paying guests to stay.
Zero stars if I could. You’ve been warned.
rachel carson
This place is a SCAM! AVOID AT ALL COSTS!!!!
We just returned from a stay here last week (August 2025) and all I can say is you can expect the experience of a hostel at the price of a 5 star hotel. Upon checkin, we were informed we owed a €300 deposit, something we were not notified of prior to our arrival, beyond this the check in staff seemed genuinely angered by our arrival and acted as though checking us in was a huge favour from them. The staff were amazed we didn’t know about the deposit and blamed us however after talking to other guests they too were blindsided. They hold this €300 over your head your entire trip, with a singular stained towel costing €40 of your deposit(we only had one towel for the week). On another occasion we were told we had lost our entire deposit because we had entered the indoor pool without a hairnet despite their being no one at the ‘spas’ reception and only one small sign at the entrance.
The rooms took you back in time to the 1970s and not in a good way. Our fridge was broken, their was only 2 plugs in the entire room, the air con didn’t work and it took 2 days for a repair man to fix our lights (meaning we were in complete darkness), TWO DAYS IN A 4 STAR HOTEL? The rooms were not cleaned the whole week except for our bins being emptied, the floor wasn’t even brushed and beds were not made.
Probably the most disappointing thing was the pool, if you’re expecting anything like the photos think again! It is tiny, overpacked, and the water resembles milk! We went one morning and didn’t return our whole trip….
The single redeeming factor to this place is the location, right between New town and Old town.
Go somewhere else, I promise you it is not worth your time, your money or your patience.
Tenerife Julie
The reception area was impressive on arrival but the rooms lacked some TLC. We had a light on the wall that would not turn off, no visible or obvious switch, no help from the cleaner or the maintenance guy so we just ended up unscrewing the bulb!! On the plus side the room was clean. Plenty of hot water too. The dining room was dismal and dark, no outside windows! Food choice was pretty good for the breakfast. The pool side bar was not open so you had to go into the reception bar for food and drinks and bring them back to the pool. No life guard. Pool and area was clean though. Overall location not bad either. Doubt we would return though.
PENNY HOUGHTON
I had a really beautiful stay at this hotel. The staff on reception, Jean was so helpful. I would definitely recommend this hotel. Close to all amenities. Late check out was arranged as I had a late flight. Thank you to all the staff.
Joanna O
5/5 Excellent
The property has sign of visible wear and tear old, but in good condition. Doug and Jao assisted me all the time and answer my questions about place. By the way, also I picked this place for the wash and dry availability in the premise. I was able to take care of my laundry in between naps.
AMENITIES: 5/5
Yes, ill come back to this place.
My Booking
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