Julie James
Ok where do I begin.......
This definitely is not a hotel for families!
I really should have done my homework before booking, having paid £2200 for a week in a Self Catering Room for myself, my Daughter and 11 year old Grandson my expectations were fairly high.
First floor room #128 everything provided for a Self Catering holiday.
First night I had to put ear plugs in and listen to calming music to drown out the noise from the young partying groups in our hotel and the sister hotel.😞
First morning sat around hotel poolside, it was very tired looking and not very pleasant at all.
I read a review that mentioned using neighbouring pool and this was a game changer for us!
Great pool area, super cheap bar snack food available. We spent all our time there instead.
House keeping was pretty non existent, apart from towel change that was it.
My Daughter and I had to visit reception on several occasions during late evening to complain about the noise the young adults were making prior to them going out to 'The Strip' and to be fair to the staff they have a real problem.
We did witness a €300 deposit being withheld and disputed by a young lad who was checking out,because of the noise disturbance coming from his room the deposit was not given back!
So a warning to all you 'Party Animals'
€300 per room cash is expected from your group and if you cause major disturbance you will forfeit this deposit.
Sorry but I will not be recommending this hotel any time soon.
Rachel Darcy
A honest review from a married couple in our 40’s, sitting on the balcony currently writing this review!! This place is what you make it and what you pay for. It’s in my opinion not for families with young children in peak season, or anyone that finds it hard to get back to sleep! There’s many young groups having a good time and with that comes noise. There’s been no trouble at all. The staff here have been very nice and polite. The pool was a little too busy for us so we used the neighbouring hotels pool which was nice and quieter. Prices are cheap everywhere you go, Fat Cats bar across the road was the best place ever! They also have a more family friendly pool. Room is okay, needs modernising but it’s was clean enough. Cleaners very nice and work hard. Aircon is excellent. Carpet in hallway of hotel is grim! lol. Location is excellent. Next time I think we will stay closer to the old town as the strip isn’t really where I want to be. But it was nice to be in the middle of both to explore. Deposit. They do take a deposit of £300 cash either euros or pounds. They send you a message to let you know before you stay. Can you blame them with all the groups. There’s plenty of cash points around if you need to get cash out. Love Portugal and love Albufeira. People so nice weather just perfect. I have also used the massage services and she is awesome, Daisy I wish I could take her home. She really helped me with my achy old joints! Highly recommended.
Katie Maxwell
I would not recommend staying at Luna Hotel da Oura.
Upon arrival, we were greeted by a member of staff at reception, but no information was provided regarding the hotel's amenities or facilities. When it came time to check into our room, the receptionist was unsure whether we had already been given a room key, which resulted in a 20-minute delay before the issue was resolved.
Once we finally entered the room, we checked the information booklet and discovered that our room did not have a telephone, despite one being listed. We later had to request that a phone be installed. In addition, our key cards stopped working on four separate occasions during our stay, which was extremely frustrating.
The biggest issue was the noise. The hotel was incredibly loud throughout our stay. We made several complaints to reception and staff even visited the rooms responsible for the disturbance, yet nothing seemed to change. As a result, we barely slept, which affected our health and caused one member of our party to cut their holiday short and return home early.
The atmosphere in the hotel was also disappointing. The bar closed early, there was no entertainment, and the bar itself was very quiet, with no music or television available.
The one positive aspect of our stay was the hotel manager, who was lovely, professional, and genuinely helpful. They took the time to explain what facilities were available and arranged for a telephone to be placed in our room.
Unfortunately, despite the manager's efforts, the overall experience was very poor due to the lack of organisation, repeated key card issues, excessive noise, and lack of facilities. I would not stay here again.
Katya Prado
I am writing to express my disappointment regarding my recent stay at your hotel. Considering that this is advertised as a 4-star hotel, the overall experience was far below expectations.
Firstly, the reception staff provided inconsistent information, which created confusion throughout our stay. In general, we also found the staff to be unfriendly and not particularly welcoming.
Secondly, the breakfast experience was disappointing. We expected a breakfast that reflected the local culture and cuisine, rather than one mainly adapted to English breakfast preferences.
In addition, I believe that pool towels should be provided free of charge, especially in a hotel of this category.
Although the rooms were clean and well organised, they appeared outdated and lacked modern conveniences, such as sufficient sockets or charging facilities for electronic devices.
Overall, the service and facilities did not meet the standards expected from a 4-star hotel. I hope you will take this feedback seriously and make improvements for future guests.
Alan Mc donnell
Luna Hotel Review
The rooms at Luna Hotel are clean, and the cleaning staff do an excellent job and are very friendly. Unfortunately, our stay was let down by several issues with the plumbing. The showers cannot be properly regulated, making it difficult to get a comfortable temperature, and there were other plumbing problems during our stay. We reported these issues to reception, but unfortunately nothing was done to resolve them. We also found the reception staff to be quite unhelpful and not particularly welcoming. Overall, while the cleanliness and housekeeping are very good, the unresolved maintenance problems and poor reception service seriously affected our experience. On a positive location is excellent and very close to everything
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