Mazfeen Farooq
Exceptional resort! Peaceful, luxurious and unforgettable
We stayed at Jebel Ali Resort in Dubai for two weeks in September 2024 and honestly, this holiday was on another level. Everything about it was amazing and even now I struggle to put into words just how much we loved it.
The resort itself is absolutely stunning and immaculately maintained. It is always spotless. From the rooms to the pools, restaurants, pathways and beach areas. You can tell there is so much care put into keeping the resort beautiful. The grounds are huge, lush and very well laid out, yet it never feels overwhelming or busy. The views are gorgeous everywhere you look – whether it’s the beach, pools, greenery or sunset views, it genuinely feels peaceful and luxurious.
One of the biggest things we loved was the location. The resort is not in the city, which honestly made the experience so much better. Being away from the busy Dubai centre gave the whole place such a calm, relaxed atmosphere. It felt like a proper escape where you could truly switch off, unwind and enjoy the quiet luxury without noise, crowds or stress. It’s the perfect balance of privacy and comfort, while still feeling high-end.
The pools and beach areas were incredible. There was always plenty of space, plenty of sunbeds and such a relaxed vibe throughout the day. Whether you wanted to chill by the pool, walk along the beach, or just sit and enjoy the views, it never felt rushed or crowded. Everything was clean, organised and well managed.
The food across the resort was outstanding. There was so much choice and variety and the quality never dropped, even over a two-week stay. Every meal felt fresh, well prepared and enjoyable. We genuinely looked forward to eating every day.
The service was exceptional and really made the stay special. Every single member of staff was friendly, warm, and professional. A special thank you to Kadek for a perfect manicure, Ayu for an amazing pedicure and Rumi, who was incredible with both my massage and hair. Such a relaxing, high-quality spa experience. At the Palmito Pool, Michael the bartender was always welcoming and added to the relaxed poolside vibe and Uchita, our waitress, was so attentive, kind, and genuinely caring.
Our room was spacious, comfortable, and always spotless. Housekeeping did an excellent job and coming back to a clean, calm room every day just added to how relaxing the entire holiday felt.
Overall, this resort is true luxury without feeling stiff or pretentious. It was peaceful, beautifully run and absolutely worth it. Even after two weeks, we didn’t want to leave. We loved every second and will 100% be returning. If you’re thinking about booking Jebel Ali Resort, do it – you won’t regret it.
Youssuf
Our recent weekend stay at JA Beach Hotel Dubai was absolutely magnificent. We were celebrating my wife’s birthday, and from the moment we arrived, everything was handled with exceptional care and attention.
A special thank-you to Lujain, Umar, and Aurea for arranging a wonderful surprise in our room. Their thoughtful gesture made my wife’s celebration truly unforgettable and added a personal touch that we deeply appreciated.
The hotel offers a wealth of activities that made our stay both fun and relaxing. We enjoyed the water splash area, football games, and the variety of pools and beaches, all beautifully maintained and ideal for families. The mini zoo was another highlight a charming experience for both children and adults alike.
The Sports Café was a great spot to unwind, offering badminton, squash, and table tennis, along with big screens to enjoy live football matches in a lively atmosphere.
Our dinner at Sette was the perfect way to end the day the food, ambiance, and service were all fabulous. Every detail contributed to an exceptional dining experience.
All in all, JA Beach Hotel exceeded our expectations in every way. The combination of great hospitality, engaging activities, and beautiful surroundings made for an unforgettable weekend. We can’t wait to return!
Abdallah El-Khatib
I booked a room at JA Beach Hotel because it offered a splash area for children, beach walks, good facilities, and the convenience of being in Dubai. While we were welcomed warmly by the concierge, the experience at the reception immediately took a negative turn. The lady assisting us had an attitude that was unnecessarily dismissive.
When we asked about early check-in and late checkout, we were told it was not guaranteed and that the hotel was “fully booked,” followed by a surprising claim that early check-in typically costs 400 AED... something I’ve never encountered before. When we requested more clarity about the hotel’s facilities and locations, we were simply told to “check the paper,” which felt unhelpful and abrupt.
Upon reaching our room, we found an unappealing view and waited over 15 minutes for our bags. When we went back to reception, another staff member, much more helpful, assisted us with a room change. We also requested a baby crib; the staff member delivering it left before we could let him in and did not return. Later, while we were out, housekeeping entered the room to set up the crib without informing us. Although the gesture was helpful, I would have preferred to know, especially since our belongings were scattered around and the “Do Not Disturb” sign was not in the room before we left.
We visited the kids’ pool, where the staff were friendly and welcoming. Lunch at Captain’s Restaurant was enjoyable in terms of food quality, though the coffee needs improvement. The hotel itself felt very quiet with noticeably few guests, making the earlier claim of being “fully booked” even more questionable.
At night, we noticed that the complimentary water only comes in large glass bottles, and the fridge barely fits one. I called reception requesting smaller bottles and was told they only provide the large ones. I then asked for chilled water and was told that chilled water is not provided either. The receptionist instead offered a bucket of ice, which a nice gesture, but it was not sufficient because it takes a long time to chill such large bottles. It felt strange that a hotel of this level does not provide chilled water or smaller bottles.
Breakfast the next day at Ibn Majed was fine, and the staff were particularly kind and attentive, especially toward our 8-month-old son. After breakfast, we walked around the hotel, visited the stables to see the horses, and then headed to the mini zoo where we saw goats, rabbits, peacocks, and other birds. It was a pleasant change of scenery and very entertaining for our son.
Overall, the hotel offers many facilities and some genuinely pleasant experiences, but several issues significantly affected our stay, especially the attitude of certain reception staff, the misleading “fully booked” claim, and unusual service gaps like the lack of chilled or small water bottles. These factors left us disappointed despite the otherwise enjoyable amenities.
Marion Sinclair
Been going for years and play golf there and love it all and the staff but the Sports Cafe is a zero star.
Over the years it has gone way downhill.
You can’t have a game of golf and get breakfast as it closes too early. There is not much very healthy except a salad and they are not what they used to be, tasteless, and heaven forbid if you are vegan. After asking for no dairy based food in his vegan ingredient choice my friend was told some vegan food is marinaded in a dairy product so things were removed. Did they increase the other components he could eat? No, so he had a tiny bowl.
We’d love to stay and have a great lunch or breakfast after golf but it’s just not possible there. And, yes, we mention it every time we go.
You surely can do better as you mange to everywhere else!
Arlene Fabe
⭐⭐⭐⭐⭐
We had an amazing stay at JA Beach Hotel😍The facilities are excellent, the surroundings are beautiful, and the overall atmosphere made our stay truly relaxing and enjoyable.
A special thank you to Ms. Lujain ❤️💐 at the reception for her outstanding support and kindness. She generously extended our checkout time until 2 PM, which allowed us to fully enjoy more of the hotel’s facilities and wonderful attractions without feeling rushed. Her professionalism and warm attitude made a big difference in our experience.
Highly recommended for anyone looking for comfort, great service, and a memorable stay. We will definitely come back🫶🏻❤️
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