Susana Fonseca
We had a wonderful family all-inclusive holiday in Mallorca.
The staff were kind, friendly, and always smiling, especially with my little boy. They were understanding when he became a little dysregulated and reassured me it was nothing to worry about. Our room was cleaned every day, fresh towels and beds changed. Always spotless. The food was good with plenty of variety. The swimming pools were excellent, with a lovely children's pool and a bigger pool for adults. Overall, we had a fantastic stay and felt very welcome. Thank you to all the staff for making our holiday so enjoyable, and we would happily return.
Дар’я Малюк
This hotel is a true hidden gem! The staff are incredibly friendly and welcoming. Everyone is always smiling, joking with the guests, and creating such a warm and positive atmosphere that makes you feel at home.
I also want to mention the food – it was delicious, varied, and always served hot. Every meal genuinely made my day better. The rooms are spotless and cleaned every day, which I really appreciated.
If you choose the all-inclusive package, you also get access to the spa, which is a wonderful bonus. The hotel has everything you need for a comfortable and relaxing stay.
I would definitely recommend this hotel and would be happy to come back again!
Alexandra Ionescu
Had a really great stay here. Located only 4 min from Airport, and very close to beach. Really great value for the money, really high end for a 3 star hotel. All very clean, rooms are spacious, and staff do go out of their way to be hospitable. The all inclusive package is really great value for the money, you eat plenty and quite well too. That being said, it is not located în an area with crazy night life, if that is what you are looking for.
Matt Cordes
Ok so this is gonna be a honest down to earth review of the hotel. Ignore the 5* reviews it isn’t anything remotely near a 5* hotel. So I’m gonna go through the positives:
The staff were great. They were really kind, friendly and went out of their way. The inside looks as though it had been refurbed recently and had one new lift. The lounge area by the bar was nice to sit around and have a drinks each day and night. The room looked refurbed and spacious (I was on floor 3, 308).
Now the not so positives:
The location is meh, not on the seafront and no seafront facing rooms, I advise not getting a pool side room as you could hear everything at night. No soundproofing to the rooms.
For a refurbed room, noticed some dents and cracks in the walls and ceiling. The curtain(s) looked worn and needed a clean, the beds were not great, too firm, the bathroom on the whole clean however, taps had cleaner products smeared on them from where they had been wiped and cleaned. The soap dispensers need new tops on, looked grubby so a bit off putting, the toilet was clean, the shower was clean but, usual signs of wear and tear.
Evening entertainment, always the same, same music for the disco, the live band on Sunday and the live singer on Wednesday were great and on the whole the entertainment team were great, just no real verity.
The food, well breakfast was bang average, whatever you got for lunch you got for dinner so very samey and just got boring. If I were not all inclusive, I would have eaten elsewhere certainly dinner and or lunch. The batched cooked food for the buffet was bang average at best. The wine wasn’t that great either. Not too sure why coffee and cold drinks machines were being turned off nearly an hr before breakfast and lunch service ended a fair few of the days. To me you do that once service ends. On the whole the food was nothing to write home about and anyone comparing in reviews to restaurant standards needs to give their head a wobble or used to dining in poor quality establishments.
Drinks, nothing to write home about, coffee was disgusting from the canteen vender, Cava was awful, Wine on the whole was poor, beer was meh like a cheap San Miguel, Gin was decent though.
Didn’t bother with the pool or spa facilities, did use a sun bed on day 3/7 and it the sunbed was unkept. The chairs in the lounge area also in need of replacement or a good deep clean.
So on the whole the staff were great, the location is decent in relation to the airport and beaches/central Can Pastilla.
This is very much a get what you pay for hotel. It isn’t worthy of 5*. Sadly can’t give 3.5 stars as I think thats what it is worthy of. I’m reluctant to give 4 as just too many things were bang average at best or lack lustre.
So if you are gonna stay here things to keep in mind:
-Food is very samey
-Drinks quality are poor
-Rooms although refurbed although in the whole clean, not maintained and you have to hire things such as a safe, towels for the pool, kettle, iron, cot etc
-Can hear everything from the room so compromised on privacy
-Staff do the respect the keep out sign
You get what you pay for, I’d stay here again if I could not book into my preferred hotel(s) but, don’t take the 5* reviews as Gods word as it isn’t.
slumteck
I had a very disappointing experience during my 3-night stay. For two consecutive days, the hotel had no electricity and no running water. With temperatures reaching 36°C outside, the conditions were simply unbearable.
Not having access to air conditioning, showers, or even basic facilities made the stay extremely uncomfortable. While unexpected issues can happen, the hotel should have been better prepared and should have offered a proper solution or compensation.
Unfortunately, this experience completely ruined my stay, and I cannot recommend this hotel.
