Dympna Baillie
The hotel was about 30 - 40 mins from playa blanca. The room we had was spacious with a sea view. The cleaning service was excellent. The room had complimentary tea / coffee. Every other day they left a bottle of water and fruit. The food was tasty with plenty of selection. The pool area was nice. The entertainment was poor, Abba and the Queen act were uninspiring (sorry). I think a better calibre of entainment would make this hotel an excellent stay. The lobby is beautiful, very spacious. The pilates class was good but we repeated the same exercises!! The weather in january wasnt quite warm enough for me to do aquarobics. We used the mini golf and french boules on cloudy days. Thoroughly enjoyed our stay.
Jennifer Bury
The hotel is very nice with an excellent buffet, but the outstanding part was the customer service. When we arrived realized we made a mistake in the quantity of guests (our booking mistake), and the service level provided by Maite at the front desk was outstanding. We resolved the issue, thanks to her support, and were able to have a wonderful stay. Thanks again!
Andy Iredale
Great hotel. We went half board and the food is spectacular. I didn't expect Caviar. The sunrise from our room sets you up for the day. November and still 28 degrees. The staff who work here are so friendly and attentive. We will be coming back next year definitely.
Claire Louise Professional Singer
There are much better hotels for a similar price. I will not be staying here again.
I do not know how this hotel is classed as 4 star. It looks nice, it has a nice lobby, some of the staff are lovely, but it seems whoever is in charge lacks attention to detail so the whole place is let down.
This is the only hotel I have ever stayed that has a minibar that is not cold and the line is 'oh it is not a fridge, it is a minibar, it does not cool things down but it should keep things cold if they are already cold' spoiler alert, it did not keep anything cold either. I complained more than once and this did not get resolved. I guess it is normal here to stay in a premium room and not be able to enjoy a cold drink in your room.
The room was great, great size, good view, though the huge palm trees did obscure the sea view - that you pay extra for - a little! Bed was comfy. However, the lack of a fridge, hair conditioner and the awful hairdryer really let the place down.
It would be good to have hair conditioner in the room. Providing a 2 in 1 shampoo/conditioner is very basic. Like a 3 star hotel. Very cheap to not provide conditioner.
The hairdryer is old and basic.
The gym is described on the website as well-equipped. It is basic. There are weights missing from the dumbells and no kettlebells at all. No alternative handles for the pull station. It is also VERY hot as it gets the sun most of the day, has no air con - just a couple of ceiling fans, the windows have no blinds to keep the heat of the sun out and the door is on the side that faces the hotel so not the right place to allow any breeze in. It is like working out in a greenhouse.
The water bottles are left in full sunlight. They should really be kept in the shade.
The pools are nice. Sunbed area all good but perhaps a bit of a glass screen to give a bit of wind shelter like the Iberostar has would be a good idea.
Breakfast was OK. No real variation. The lady who works on the egg station most days is an amazing member of staff. Everything she makes is perfect and nothing is too much trouble... she does not stop!
It is a shame that the salad bar does not get topped up very often so after about 9.30am you just get the dregs and no one tops it up again.
All in all, below average as hotels go. No additional perks for having/paying for a premium room. I wouldn't come back here on purpose.
Jimmy Thiphavong
What a beautiful hotel. It was my first time travelling alone and also my first time on the island.
The vibe is really quiet and peaceful since it is adults only. The staff is super friendly and helpful.
Great and large room with a great view. I was quite surprised when they tell me there’s no room service but you can get drinks and snacks at the souvenir shop next to reception or at the lounge bar.
The restaurant is nice with a large selection. As a french guy, I only wish the bread had been of better quality but other than that, all the meals were really tasty. Keep in mind that it closes at 9:30pm so if you plan on visiting the island during the day, be sure to be back in time cause there is not a lot of good local restaurants around the hotel in my opinion.
The gym equipment is quite modern as well and since not a lot of clients use them I had the gym for myself almost all the time.
Also the spa was a super nice touch to finish my stay with the sauna and a massage.
Thank you so much for your great service, I will definitely recommend this hotel
