Maryann Hardy
We were a little concerned before arriving given the large number of negative reviews but we needn’t have worried. The staff and service were excellent particularly the waiters Gabriel, Luis and Stephen in the Timanfaya restaurant and all the chefs cooking on the grill where the meals were delicious. The Gold level pool was also lovely with attentive bar staff and life guard who kept clients safe as well as keeping the environment super clean and tidy. The location is quiet but allows an easy walk to the beautiful playa mujeres or a stroll to the marina or further towards play blanca main resort. Overall, we had a lovely week here. Thank you to all the team.
Oisin Doherty
Have stayed here 3 times over the last 2 years - the hotel itself is wonderful. Clean, bright and unusually large rooms.
Where the hotel exceeds is with its animation team & activities for children- Fanni, Tim, Elias etc all brilliant. Daily activities are fantastic.
Nighttime entertainment lacks and needs improvement.
The quality of food is good but the availability on high season is lacking so further replenishment would be good.
S Alexanda
This was oir 2nd visit. We came back because the place was lovely, the staff were so attentive (first time) and such amazing food choice (first time). I don't think we'll come back again. The restaurant staff where were they, dishes ran out and no staff there to replenish them, you'd have to go sit down and wait or they'd run out if you came down later and less choice, it's not on. The man doing the bacon and eggs scowled at us each morning, so rude he was grumpy, miserable and we were always in a queue waiting, then no beans, 1 toaster, 3 attempts to get any colour on your bread. Waited forever to get a drink, had to flag down or go find a waiter and ask. It was the end of the meal one night before I could finally find one to ask for a drink my Grandson got upset twice because he was thirsty. I don't like to run a place down but you upset my Grandson, and scowled at us when we asked you to replenish dishes that were empty. Last time we were spoilt for choice this time it was get here early or it's just what's left. Nope you ruined it for us, food and service is important. Reception staff lovely, room service lovely, food and waiting staff was not good. The food WAS DELICIOUS when we could get some. Running out, waiting, and not replenishing is not acceptable, neither is making us chase a waiter around the room for a drink, no one checking to see if we were ok, wanted a top up, just general lack of service around meal times
우정한
We had such a wonderful stay at this hotel, and what truly made it exceptional was the kids club and the animation team.
Their passion, energy, and genuine dedication were absolutely impressive. They didn’t just “supervise” the children — they truly cared for them and made every activity fun and meaningful. Our kids were incredibly happy every single day, and they kept talking about the team even after we left.
As parents, it gave us so much peace of mind knowing that our children were in such caring, enthusiastic, and trustworthy hands. We were able to relax and enjoy our time, which made our vacation even more special.
A heartfelt thank you to the amazing kids club and animation team for creating such beautiful memories for our family!
S D
We had a lovely stay at Gran Castillo Tagoro in Lanzarote. The hotel is beautiful, clean, and very family-friendly. Our 4-year-old especially loved the mini disco — it made our evenings so enjoyable and fun.
The staff were kind and helpful throughout our stay. The only suggestion would be to add more vegetarian options in the buffet, as the selection was a bit limited.
Overall, it was a great experience and we had a wonderful holiday as a family. We would happily return!
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