Ava Cyril Mina
I am visiting from the USA, and my initial impression of the hotel was that it felt quite dated, particularly the reception area, which lacks any renovations that could enhance its appeal. This oversight is significant, as a welcoming entrance is a crucial marketing element. Consequently, I had low expectations for my stay. However, the room I received was quite good and modern, especially since I had a sea view, though it came at a cost of nearly $200 per night. Unfortunately, the hotel offered little in terms of activities, making the evenings rather dull.
While the staff, especially in the dining area, were generally pleasant and hardworking, I did notice some employees at the beach and pool attempting to engage in an annoying conversations with my daughters. The food was satisfactory but not exceptional, especially compared to other resorts I have visited. Additionally, we booked an ATV ride through the hotel for two families, which turned into a significant disappointment. Safety protocols were not adhered to, as we were assigned only one guide instead of the necessary two. This oversight forced us to navigate through traffic and on busy roads to reach the starting point in the Sahara, where the guide criticized our pace, despite the presence of younger riders aged 14 and 15. Ultimately, we did not receive a full refund, as the guide attributed the issues to our inability to ride effectively, which seemed unreasonable given the circumstances. Overall, while the hotel is acceptable, it does not live up to the luxury it claims, especially considering the price I paid.
Ismaeel Otour
It was our first time there.
We were warmly welcomed by the reception with cold drinks, and a light late dinner had been prepared to accommodate our late arrival.
The service was excellent, and the food was just as good.
There were activities from morning until night for all ages, including special programs tailored just for kids.
We had a magical time and truly hope to return next year.
Maria Stoyanova
The hotel is visited mainly by German tourists, which is also associated with offering a very good quality of service. Everything is up to standard. The rooms are renovated, the food is varied and delicious, the staff is very kind and polite. Always ready to help you in any way they can. The attitude of the staff towards tourists is very good, which I have missed in other neighboring hotels. I recommend the Cleopatra Hotel. I personally visit the hotel for the seventh time. And something very important for those who love diving: the diving center is in the hotel, which is a great convenience. The hotel has its own pier with beautiful reefs.
Paul Budden
Don't come to this hotel if you're not German. And even if you are German it's for young families or over 60's. Had the worst honeymoon possible here, zero entertainment for adults, the food is disgusting, even the Germans we were speaking to said it was rotten. For 'all inclusive' should be more like 'mostly included'. You are 45 mins (€40) taxi from Hurgada, the nearest town. Just had pasta for the 9th night in a row, the only thing we can eat now we got a choice of go to a kids disco with toddlers or stay in our room or the lobby, that's it! Avoid if you're fluent in English!
Farrah Lally
I would never return to this hotel.
During our stay, I was made to feel extremely uncomfortable and unsafe. Members of the hotel staff made inappropriate sexual comments when my boyfriend wasn’t around, stared at me, winked, and treated me like an object. Their behavior made me feel so uneasy that I avoided going to the bar altogether.
My boyfriend and I were also treated with disrespect — we were overcharged compared to other guests simply because we were English, while most others staying at the hotel were German. We received dirty looks and were met with rude and patronizing responses when we tried to address the situation.
Rather than taking our concerns seriously, staff dismissed our discomfort as “just a joke,” which only added to the distress. This hotel does not deserve a 5-star rating. We did not feel welcome, respected, or safe at any point during our stay.
My Booking
