Joshua Clifton
"A Disappointing 5-Star Claim: Closer to a Nice 3-Star Experience"
The dining experience was mediocre at best, resembling a large buffet canteen rather than a fine-dining restaurant. The food selection was dominated by bland, "beige" items and excessive French fries, requiring guests to assemble their own satisfactory meals primarily from the salad stations. If you expect quality cuisine, this venue will disappoint.
The beverage service was equally flawed. Cocktails were inconsistent in strength and temperature, varying wildly from bartender to bartender, with no genuinely enjoyable mixed drinks among them.
Location is only 20mins from airport but nothing around the hotel so need taxis to town. Great scuba diving company next door which was perfect for us and one of the few plus points.
Pools are big and not over crowded. But sun beds go by 8-9am.
Service was a definite weak point, ranging from highly professional staff to others who seemed poorly suited for the role.
While the hotel's initial novelty and aesthetic design are impressive, the effect quickly wears off. You are left with an average hotel featuring subpar food, inconsistent drinks, and poor, Butlins-style audience participation entertainment. Having experienced genuine 5-star properties globally, this falls well short of the standard.
If your vacation criteria include high-quality food, consistent cocktails, an upscale ambiance, and guests who dress for dinner, we strongly advise looking elsewhere.
Monica R
I recently had the pleasure of staying at The Caves Hotel in Hurghada, and it turned out to be a truly memorable experience. The hotel stands out from the moment you arrive — its unique cave-inspired design creates a special atmosphere and sets it apart from other resorts in the area.
The rooms are spacious, clean, and well-equipped. The cave theme is present but not overwhelming, giving the interiors a cozy and distinctive character. The air conditioning works very well, and the beds are comfortable, ensuring a great night’s rest.
The staff is one of the biggest strengths of the hotel. They are friendly, attentive, and always ready to help. You can tell they genuinely care about the comfort of the guests — every request is handled quickly and politely.
When it comes to food, there is a wide variety of dishes, all fresh and tasty. Each day you can try local specialties as well as international classics, so everyone will find something they like. The themed restaurant is also a nice touch.
The hotel offers a range of amenities, including pools, entertainment programs, and a relaxing lounge area. The beach is clean with easy access to the water, and the nearby snorkeling spots are impressive, with beautiful underwater scenery.
Overall, The Caves Hotel in Hurghada is a place I would happily return to. It’s perfect for guests looking for something unique, comfortable, and well-organized. A great combination of atmosphere, quality service, and enjoyable facilities.
Leonie “Leejay” Coombs
This was an amazing experience. The hotel is unique. The Staff are very friendly and welcoming. There is a gem of a salon where we got our nails done and a pedicure. The ladies are gorgeous. And very professional as well. The food is really good and there is quite a good selection for vegetarian meals and vegan. The pool is lovely and the beach is kept clean. It was a lovely stay. If you get troubled with mosquitos then take plenty of spray and creams because there are lots of them. That is one of the only bad experiences I've had the whole time here. The other is the constant harassment to buy things whenever you go outside the hotel, which you are warned about and you are expected to pay for everything. If anyone offers to take your photo or to do something for you, be prepared to put your hand in your pocket. They are the only things that spoil Egypt.
Kyra Janssen
We had a memorable time! The staff was always friendly, nothing was ever too much trouble, and they're very grateful for a small tip. We ate well every day, and the buffet was decent. Try to bring plenty of banknotes so you can exchange their euros, as the Egyptian bank doesn't accept coins! The room was very nice and always spotlessly cleaned. We'll definitely be back.
Karolina Puławska
Overall, it was a good experience.
I don’t think it would be classed as a 5-star hotel in Europe. The design is beautiful – definitely the best thing about it! The food is nice; you’ll always find something you like, but the à la carte restaurants aren’t impressive at all. I’d say the Asian one with the show is the best. The Grill restaurant – I’m not sure why it even exists, as they don’t serve anything different from what’s available in the main restaurant anyway.
Most of the staff are really nice and helpful, but one day we went on a trip to Luxor and, even though the food was still served (late arrivals food) we were refused to go in because, as they explained, we hadn’t booked it (even though we were on all-inclusive). So that’s something to be aware of if you go on a full-day trip.
The staff were also trying to sell us trips, warning us that we’d get scammed if we booked elsewhere, but their prices were much higher than other companies. We booked elsewhere and everything was absolutely fine!
Cleaning standards in the rooms could be improved.
My Booking
