Hana El Dash
From the moment we arrived until the day we left, our stay at Cascades Golf Resort, Spa & Thalasso was nothing short of amazing.
I came here with my mom, and we genuinely had such a wonderful experience. The hotel is exceptionally clean, the atmosphere is peaceful and relaxing, and the hospitality was on another level. Every single member of the staff made us feel genuinely welcome and cared for.
The food was outstanding throughout our stay—delicious, fresh, and with plenty of variety. We also tried the spa, and it was an incredible experience. If you’re looking to relax and unwind, I highly recommend it.
Although the beach is accessed by shuttle bus, it couldn’t have been more convenient. The shuttle runs approximately every 10 minutes, and we never had to wait long. The beach itself is beautiful, well-maintained, and the service there was just as exceptional as it was at the hotel.
Whether you’re traveling as a couple, with family, or with friends, this resort is perfect. During our stay, we saw all kinds of travelers enjoying themselves, and it truly caters to everyone.
I’d also like to give a special thank you to some of the amazing people who made our stay even more memorable. These are just the names I managed to catch, but they represent the incredible hospitality we experienced from everyone at the resort:
Beach
* Alaa Ahmed
* Mohamed Faisal
* Mr. Hassan Hamed
Beach & Restaurant
* Chef Mohamed Mosaad
* Chef Mohamed Abdallah
Restaurant
* Chef Mohamed Abouelkader
* Alaa Raafat
* Abdallah Fadel
Hotel Bar
* Zahran Gamal
These are only the people whose names I happened to learn—every single employee we interacted with was kind, professional, friendly, and always smiling. You can truly tell that hospitality is part of the culture here.
Thank you to the entire Cascades team for making our stay so memorable. We left with wonderful memories and would absolutely love to come back. Highly recommended!
Mohsen K. Abou-Seif Mikhael
We stayed at The Cascades Golf Resort from August 5 to August 8, and overall, we had a pleasant stay.
Pros:
The food was very good, our room was clean and comfortable, and the hotel itself was generally clean. The staff were also very friendly, helpful, and welcoming.
Cons:
There were several things that need improvement. The supply of bottled water in the room was insufficient, especially considering that we were on an all-inclusive package. Some of the windows and glass areas outside the elevators were noticeably dirty.
The shuttle service to the beach was also inconvenient. Although we were told that a shuttle comes every 10 minutes, we sometimes waited up to 30 minutes, with explanations such as the driver having gone for breakfast. The beach is quite far from the hotel, so you have to depend on the shuttle, which can be frustrating.
There are only three restaurants, and although the food quality is good, the choices available under the all-inclusive package are quite limited. Getting to the snorkeling area is even more inconvenient, as it requires taking two different forms of transportation.
Finally, I found it concerning to see a pool lifeguard using his mobile phone and reading the Quran while people were swimming, rather than actively monitoring the pool.
Overall:
A clean hotel with good food and genuinely friendly staff, but the transportation arrangements, limited all-inclusive options, and some service and cleanliness issues need improvement.
Bethany's Concept
We had a wonderful stay at this hotel and really enjoyed our vacation. The room was beautiful, clean, and very comfortable. The food was excellent with a great variety, and the sandy beach was perfect for relaxing.
The staff were all friendly, welcoming, and always ready to help. We would especially like to thank Abdullah Fadl, our waiter, who was always smiling and made our stay even more enjoyable with his kindness and great service.
We truly had a great experience and will definitely come back again. Highly recommended!
Taher Maher
The hotel is decent overall, but I wouldn't consider it one of the top hotels in Soma Bay. The main issue is the quality of service.
Unfortunately, more than 80% of the staff are not professional enough to work in a hotel of this level. The reception provided us with incorrect information several times, and the staff were not welcoming at all. What was even more disappointing was seeing staff members smile and act friendly while talking to guests, then speak negatively about them as soon as they walked away. This is completely unprofessional.
If you are traveling with children, I would not recommend this hotel. There are almost no activities or entertainment for kids. There is only one swimming pool, and its depth layout is confusing and not family-friendly.
There are also no animation shows, evening entertainment, or recreational activities to make the stay more enjoyable.
The furniture is old and clearly needs renovation.
Overall: If you're looking for a beachfront hotel with excellent service and plenty of activities for children, there are much better options in Soma Bay not including this hotel
Souhanda Mamdouh
We had an amazing stay at this hotel. It is truly one of the cleanest and best places we've ever visited. Every single member of the staff was kind, professional, welcoming, and always ready to help with a smile.
The food was absolutely incredible—delicious, fresh, and full of variety. Every meal was a wonderful experience.
Thank you for making our stay so comfortable and memorable. We can't wait to come back again. Highly recommended!
You have always been our favorite place, and you always will be. ❤️
