Nemanja Petkovic
Amazing stay at AX Victoria Hotel!
The hotel is beautiful, very clean, and perfectly located. The staff were incredibly professional, friendly, and always ready to help with anything.
What made my stay truly special was the thoughtful surprise for my birthday — the team wished me a happy birthday and even left a birthday voucher for me. That small gesture meant a lot and made me feel genuinely welcomed and appreciated as a guest.
The service throughout my stay was excellent, the atmosphere was relaxing, and everything was handled with great attention to detail. Thank you to everyone at AX The Victoria Hotel for making my birthday trip even more memorable. I would definitely stay here again and highly recommend it to anyone visiting Malta!
Tracy Mitchell
Fantastic hotel in super location. The breakfasts were amazing and the staff were very friendly. My husband and I choose Malta for our wedding anniversary and were so happy to come back from a day out to a surprise bottle of Prosecco in our room, we would certainly come back to this special hotel xxx
Alun Elliott-Clark
My wife and I have visited family in Malta for the past eight years, and have stayed at many different hotels. Without hesitation, we firmly believe this to be the best hotel we have stayed at.
Not only are the staff extremely helpful and without exception do it with a genuine smile on their faces.
The location and facilities are great, whether for simply resting or exploring the island.
Dan Boys
We spent 6 very happy nights at the AX Victoria in Feb '26. Our room was lovely, everywhere was clean and tidy and the staff were very nice and friendly. The pools, sauna, steam room and gym were great. Breakfast was very tasty with a wide selection too. The hotel's location is within easy access of Sliema waterfront, Valletta and St Julien's and getting around the island on the bus and ferries was easy enough too. Thank you so much, we'll be back again!
Maria J. M. Martin
The overall experience was very good. The hotel looks exactly as shown in the pictures, and the ladies at reception were extremely kind, polite, and helpful every single time.
However, I would like to mention an issue that occurred during our stay. I was traveling with someone who required medication to be kept refrigerated. When we initially spoke to the reception staff, the ladies were very cooperative and understanding of our situation, and they kindly took our cooling gels and placed them in the freezer without any issue.
On Saturday 20/12 in the evening, however, there was a male receptionist on duty. When we asked for the same assistance, he replied, “Isn’t the refrigerator in your room working?” We calmly explained—not once, but twice—that we specifically needed the gels to be ❄️frozen❄️, not just refrigerated. I believe we used the word “freezer” at least three times. He answered “okay, okay,” and we assumed everything would be handled properly.
Unfortunately, upon checking out on Sunday, we discovered that the gels had only been kept in the refrigerator and were not frozen. This was quite disappointing, as we checked out at 12:00 and did not arrive home until midnight. As you can imagine, the medication was not in good shape after more than 12 hours.
For this reason, the 3-star rating applies only to the service provided by the male receptionist. The rest of the team did an excellent job, and we truly appreciate their professionalism and kindness.
Thank you very much for everything.
Best regards.
