melissa francis
We recently had the pleasure of staying at your hotel and wanted to share our feedback. Overall, it was a lovely experience, and we truly appreciated the warm welcome and attentiveness of your staff, especially in celebrating my husband's birthday with thoughtful gestures like the decorated room and birthday cake. So thank you very much .
While we enjoyed our stay, there are a few areas where we believe improvements could enhance the overall guest experience:
1. Room Maintenance:We noticed some areas of the hotel, particularly within the rooms, could benefit from fresh paint and minor repairs. Addressing these cosmetic issues would help maintain the hotel's overall aesthetic and feel.
2. In-Room Amenities:Having a selection of biscuits and daily replenishment of water bottles in the fridge would be a nice touch for guests. Additionally, providing irons and ironing boards in the rooms would make packing easier and provide added convenience.
3. Dining Flexibility:Offering guests the option to take unfinished drinks from the dining areas back to their rooms would enhance the relaxation experience. A self-service ice station in the main dining area would also be a valuable addition.
4. Housekeeping: We experienced a small issue with a dusty wardrobe upon arrival, but I want to commend your team's prompt response to resolve it. Consistent attention to detail, such as ensuring all areas are thoroughly cleaned, will help maintain the quality expected from a four-star establishment.
Your hotel has a beautiful ambiance and a welcoming lounge area, which we found quite pleasant. Breakfast options were satisfactory, and while lunch and dinner had varied selections, a little more diversity in daily menus would be appreciated by returning guests.
However you do have other restaurants that was serving other foods within the hotel which was good however it wasn’t included in the all inclusive which would have been great to have. But I see the why it was necessary for them serving separately so it’s fine .
Please understand that this feedback is meant to support your continuous improvement rather than criticize. We genuinely enjoyed our stay and believe that with a few enhancements, your hotel can provide an even higher quality experience for a four star that it is or higher .
Thank you for the wonderful hospitality; we look forward to seeing how you evolve and improve in the future.
We will definitely come back to visit .
Lorrainy De Jesus
Loved this place! Excellent location close to the coast and many cool restaurants near the area. We got really good value out our money. The staff are super friendly and kind and very helpful, special shoutout to them. Our flight was in the evening so we asked if we could maybe have a later check out, one of the male staff was very friendly and he said he'd do his best to check the availability, it worked out great👍
Just a few points that were lacking was the rooms need a painting job especially for the standard of the hotel and cleaning needs more attention. We found the breakfast with too many english breakfast options, We think one section for the english breakfast would be sufficient and the other hot food section could be different options. The twin bed pushed together for a double was also annoying throughout the night because of the crease. The AC in our room also seemed to be weak or perhaps not working.
Also we had no iron which was very weird, every hotel I've been to before offers and iron in the room.
Other than that though it was very good!
Sylwester Pietrzyk
Clean, accessible and while not new, most of its places were refreshed. Food is tasty, just breakfast could be a bit more varied.
Many facilities are in place, you really can't be bored. The bus stop is also really near so it is possible to travel across islands via public communication only easily. The sea is just next to the hotel, but the beaches are rocky. Fortunately 3 pools in the hotel make up for this easily. We've been here with 2 kids and all family members were really satisfied, so I can only recommend this place!
Denise Guest
Such a lovely place food was delicious 😋 staff r just lovely gets very busy but still worth it. Rooms lovely and clean WiFi bit naff but in the room was ok . The pool at front was cold but get use to it once ur in roof top pool was also cold but views and roof top bar was lovely. Been week sinc we been back we spent 2 weeks gotta say worth the money Thank u to all staff including the cleaners for making r stay fill welcome 🙏
Olga Nalmeri
A cosy, quiet hotel. There’s an outdoor saltwater pool downstairs; in April, it was warmer than the sea. There’s a freshwater rooftop pool with stunning views of Malta. We didn’t get a chance to try out the gym, sauna with steam room, or the indoor heated pool, but friends of ours also spoke very highly of them. Cosy rooms, free Wi-Fi, standard European sockets, USB ports in several places in the small room, large mirrors, a key-operated safe. High-quality housekeeping. Reception always open. Delicious food. We had a wonderful week at this hotel.
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