grett gh
I have been to several radisson group hotels. This hotel is far far away from anything near radisson brand (standards, service, etc.) except radisson rewards which not even every staff unit knows about. No water dispenser at the corridors and no soap dispensers in the bathroom, most of rhg hotels updated to them! Front desk gave us a room with uncleaned toilet from previous guests, serious issues with housekeeping. That is the treatment for honeymoon vacation & longstay guests (this information was told to the fo staff multiple times!). Attached kettle picture that guest is supposed to use. Not even park inn level, but hey you are going under radisson individuals brand name!! Changing room to a higher floor is available for 20 eur/day, the next day it costs 50 euro. Even though the hotel does not have high-low floor categories! Wanted to order milkshake at the bar - we don’t have it. What about mohito - ran out of mint. And it lasted three days until i gave up on getting mohito. Lack of fruits at breakfast. Check out time is 11:00 in the morning which is very unusual for radisson hotels. When we arranged and confirmed late check-out with fo staff and went back to the room we got a visit from housekeeping supervisor while changing clothes!! No knocking, nothing. Fo should have pass this info to a housekeeping to avoid such unpleasant situations. Overall, hotel should be closed, fully renovated, staff freshly educated basic yes i can! fundamentals and only after the hotel can try to operate under radisson hotels group brand name
Carole Metcalf
This is a lovely hotel in a quiet area of St. Julians. Rooms are spacious but the bathroom in the standard room is quite small. Pool area is clean, could do with a few more parasols, but staff are happy to find one for you. Breakfast was excellent. Plenty of choice & very fresh. There are some lovely restaurants 5 minutes walk from the Hotel. All the staff were very friendly and helpful. I had a hair appointment at the hotel spa, and Carmen was lovely & did a really good wash & blow. Would recommend.
Matthew Berry
Drab and cost-cutting in the extreme. The Ryanair of hotels.
Staying here for two nights on a work trip in a superior room.
On arrival the foyer looked minimal?…or just unfinished? Like an amateur DIY project that didn’t really come together and the finishing is very poor.
However the check in staff as all the staff were super friendly and helpful. 5 stars for service.
But the room…. Bleak and dark. The cheapest of furniture (check out the side tables!). Sparse. Looks like they have taken a razor to the budget and just gone for the cheapest of everything
Yes the lovely outlook during the day made up for much of it, but by night…. One dim fluoro bulb in the ceiling. No table or floor lights to soften and made the desk or other spaces usable.
Blank sterile walls… the only art hotel with zero art or any decoration in the room.
The hotel did send up a lamp when I complained straight away which was great though.
The mattress and pillows are both very hard foam so great if you like that but not great if you need any degree of contouring on your body.
The breakfast was varied but the quality of the food was again, the cheapest of everything and not very appealing.
Room service was pay as you go unless you leave €100 at reception.
The spa was cash only (not bad though and very good value).
Also a pleasant outdoor area and pool, the quietest part of St Julian’s.
No doubt they will reply with how sad they are. That my experience maybe that they are in the middle of refurbishment but whatever excuses, the fact still remains that this was a very below par room and experience.
Aisling Shanahan-Allen
My main issue is the gym - it is very very small and limited on equipment. I would have expected a better gym for the price.
Another thing to mention, there was a little bit of mould seen in the bathroom, and a strange smell when you entered the room.
But otherwise the service was great, location beautiful and lots of restaurants close by too
Elizabeta Sotiri
I would not recommend this hotel.
We paid for a Superior Sea View Room for one week, but instead we were given a very small room with a broken air conditioner. Every single day we asked the staff about it, and every day we were told, “Tomorrow you will change rooms.” Unfortunately, that never happened. We spent the entire week in an extremely hot room without air conditioning.
The swimming pool was also very disappointing. It was dirty and had a very unpleasant smell, making it impossible to enjoy.
What made the experience even worse was the supervisor’s attitude. She spoke to us very rudely and refused to provide the room we had paid extra for. We were never given the accommodation we booked, and we were not offered any refund or compensation.
This was a very disappointing experience, and I would not stay here again.
