Bassem Riahi
I rarely leave negative reviews, but after paying nearly $600/night and flying from Canada with my family, I feel others should know what to expect.
The biggest issue started at check-in. We were told the hotel had a system outage and could not provide room keys. We were promised it would be fixed within 12 hours. Four nights later, it was never resolved. Every time we needed access to our room, we had to find a staff member to escort us. As occupancy increased, waits became longer. There was no communication, no updates, and no apology.
I contacted the hotel through Expedia Messenger on August 15 and by email. I was promised a response but never received one.
Aside from the location, this is not a 4-star experience. Breakfast pastries were not fresh, coffee came from machines and tasted poor, and there was no fresh brewed coffee. The pool area was dirty, with bird droppings on sunbeds and tables every morning. We often had to clean them ourselves. The pool also had debris and Band-Aids floating in it.
We booked a Premium Suite with Pool View. The master bedroom was beside the corridor, making it extremely noisy at night and early morning. The room lacked basic amenities such as tissue boxes and hooks for jackets. On one occasion, three towels delivered to our room were dirty.
Staff training was inconsistent. A bartender named Diago was particularly rude and unhelpful. When I asked for a wine opener to enjoy in my balcony, he lectured me about bringing wine purchased outside the hotel. Later, when I ordered pizza for my children, he informed me that only cash was accepted and offered no assistance, leaving us without the meal.
Overall, poor cleanliness, poor communication, poor service, and no follow-up to complaints. Definitely not worth the price and not deserving of its 4-star rating.
Daniel Furrer
The hotel doesn't protect the guest data well and got hacked. As a consequence I fell victim to a scam (they had my reservation details like dates of stay, phone number, etc.). Still waiting for them to take full responsibility.
Edit: The response by the hotel shows exactly what I mean. I don't care how you organize your business and if it's the front desk that got hacked, the reservation department or some third party that works for you. It's still your responsibility. And we're not talking about inconvenience but about 100s of €
Other things that were not great:
* Staff decidedly unhelpful with basic requests:
- My son went down to ask for some milk for the baby. They sell milt but writing it on the room is apparently not an option. He needs to come with cash.
- One day we want to kayaking early. Could we grab some quick breakfast at 7:45am? No, not possible the buffet opens at 8am only (even though it looked pretty ready).
* The kids club is super sad. It's a small area with basically no toys at all.
Jane
Lovely hotel, really pleasant and spacious. We particularly enjoyed the amazing gym area and the pools are great. It was fun seeing the foam party one day although it was on for a short time it was great. Love music some evenings which was good for a change and easy to walk into the main area. I would return here as close to other attractions too
Stella Croot
Very disappointing for a hotel advertised as 4-star
Our room was clean, but overall we were very disappointed with the standard of the hotel. The room facilities were extremely basic for a property advertised as 4-star — there were no drinking glasses and no tea or coffee & the kettle provided couldn’t fit under the tap. There were also maintenance issues: when I opened one of the wardrobe doors, the plinth immediately fell off, just missing my toe! More concerning was the condition of the pool area, with visibly dirty areas and broken decking that appeared poorly maintained.
The breakfast was another disappointment. Although included in our stay, it was a chaotic free-for-all with guests scrambling for food that looked very unappetising, so we decided to go out for breakfast. Service throughout the hotel was also poor, with very few staff visible and an unhelpful attitude when concerns were raised. The pool music was also over 80 decibels from our forth floor suite which was unbearable. On more than one occasion, complaints were met with eye-rolling rather than any attempt to resolve the issue.
The rooms may be clean, but cleanliness alone does not make a 4-star hotel. For us, the combination of poor maintenance, inadequate facilities, disappointing breakfast arrangements and poor customer service fell well short of what we would expect from a 4-star property. We spent as little time as possible in the hotel and would not to stay here again.
Megan Lloyd
We got what we paid for. It’s a very nice hotel! Two big pools and loads of sun beds to choose from. The pool did have leaves etc in it sometimes and we did wonder if it was cleaned or not. Big spacious rooms and beds were comfy enough. Nice balcony. Breakfast was okay. If you’re looking for somewhere to stay that’s mid-range price to explore the beautiful coastline then this hotel is great! Great location.
