Daniel Furrer
The hotel doesn't protect the guest data well and got hacked. As a consequence I fell victim to a scam (they had my reservation details like dates of stay, phone number, etc.). Still waiting for them to take full responsibility.
Edit: The response by the hotel shows exactly what I mean. I don't care how you organize your business and if it's the front desk that got hacked, the reservation department or some third party that works for you. It's still your responsibility. And we're not talking about inconvenience but about 100s of €
Other things that were not great:
* Staff decidedly unhelpful with basic requests:
- My son went down to ask for some milk for the baby. They sell milt but writing it on the room is apparently not an option. He needs to come with cash.
- One day we want to kayaking early. Could we grab some quick breakfast at 7:45am? No, not possible the buffet opens at 8am only (even though it looked pretty ready).
* The kids club is super sad. It's a small area with basically no toys at all.
Megan Lloyd
We got what we paid for. It’s a very nice hotel! Two big pools and loads of sun beds to choose from. The pool did have leaves etc in it sometimes and we did wonder if it was cleaned or not. Big spacious rooms and beds were comfy enough. Nice balcony. Breakfast was okay. If you’re looking for somewhere to stay that’s mid-range price to explore the beautiful coastline then this hotel is great! Great location.
KODJO A.
I recently stayed at Aqualuz hotel for a 9-day trip that cost me $5,000 CAD. I am writing this to warn potential guests: this was the worst experience I have ever had at a hotel.
The service was consistently unprofessional and unresponsive. However, the most alarming issue was the food quality. During my stay, I was served undercooked chicken that was clearly unsafe to eat. To make matters worse, it appeared the chicken was recycling old, cold food rather than providing fresh meals.
For the price point of $5,000, this is unacceptable. It is not just a matter of poor quality; it is a serious failure in food safety and basic hospitality standards. I would strongly advise anyone considering this property to look elsewhere. I am deeply disappointed and will be escalating this matter further.
J M
Had a very pleasant stay here! It’s an all-rounded hotel and the price we paid is more than fair: 2 decently-sized pools, facilities are well-kept, walking distance to the closest beach and to town (less than 15 mins each), lovely staff across different service, simple breakfast to get you started for the day, connected to a proper gym. The only remark I have is regarding pool etiquette of many guests when I was there. A number of them would “reserve” their sun beds in advance or disappear for more than half an hour or even an hour. The longest I observed was 1.5 hours. They do that for their family members and friends. Just plopped their towels on the chair after breakfast and show up a long time later. I think every guest should have the chance for the “best” spots and no one should be hogging. While this is reflective of the guests behaviour, the hotel should enforce a strict rule and make sure that it is being followed. During peak season, this could really be a turn-off.
Noble Paul
A wonderful stay from start to finish. The hotel is ideally located, just a short distance from the town centre and beaches, making it perfect for exploring. The staff were warm and welcoming throughout. Parking is available in the basement at €15 per day, and there's also free parking nearby, though spaces are limited. The pool was a highlight: clean, well-maintained, and with a deep end too. Breakfast was excellent, with a great spread to set you up for the day. There's plenty for kids play area and separate kids low depth pool, making it a brilliant choice for families.
Highly recommended!
