Emma Bettison
This hotel is just beautiful. The location is perfect, just 20-30 min walk to the beach,harbour, commercial centre and 5 minutes to the europa centre. If you are not able to walk taxi are always outside to jump into. Our room was perfect, with views of the pool and sea, cleaners came in every other day as well. The hotel has two pools one for games,kids,people with floats etc or a quieter one near the bar to relax in. The food was good a large selection of foods and drinks with a snack bar open between meal times so you could grab a bite pretty much any time you wanted. I cannot recommend this hotel enough it ticks every box it is exceptional value for money. We have enjoyed it so much that we are not leaving till tomorrow and already booked a holiday here again for next year. Thank you servatur altamar for making our holiday everything we wanted.
Erin Benson
Our stay at Servatur Almatar was extremely enjoyable. We have just returned from a 5 night stay and would definitely recommend this hotel - especially the all inclusive package.
The food was great, room was nice, amenities were good and view was amazing. They had all that you could ask for around the hotel. I would definitely recommend hiring a car as the island itself is beautiful but very hilly as expected.
One thing that I would like to note is entertainment is very limited. There are a few things on for kids (cannot comment on this as we were a group of adults). Bingo is at 4. Shows are on in the restaurant at 9 and typically last 45 minutes. They play music after this and the occasional game but nothing worth sticking around for. There is also 1 bar in the resort, it appears that the second bar is now a hairdressers.
Bonus points for there always being available sunbeds (mid June) and it being generally quite quiet.
Thank you for the lovely stay!
Dávid Jurčo
Overall, I rate my stay at this hotel positively, but there are definitely a few things that need improvement. On the plus side, the food was delicious and there was always a wide selection. Another great thing was the balcony view, as well as the sun loungers and umbrella on the terrace.
However, room cleanliness could be slightly better; it wasn't terrible, but there is definitely room for improvement. The second thing I would criticize is the communication with the hotel. Before our arrival, I tried to contact them regarding an upgrade from half board to all-inclusive. When I finally managed to get in touch, they calculated the upgrade price at around €350 for the entire stay. However, I checked their website and saw that for my exact dates, the price difference between half board and all-inclusive was only about €100, so of course, I declined their offer. When we arrived for check-in and I asked about the upgrade again, they quoted me around €160 on-site. I accepted it, but I still feel it was unnecessarily overpriced, considering the website difference was only around €100 and I had tried to resolve this a week before arrival.
Lastly, I would definitely like to point out the luggage scale, which you have to pay for to weigh your suitcase. The fee is €1 per bag, which isn't a lot, but I think that when you pay so much money for accommodation, such a scale should be free to use just like in other hotels, rather than charging for this kind of service.
OLIVER PRESTON18
My two friends and I stayed here for five nights. We booked a room for three people with a pull-out sofa bed. Unfortunately, when we arrived, the room smelled strongly of cigarettes, there were strands of hair everywhere (even in the freezer!), the floors were dirty, and there was no pull-out bed—just a sofa with no pillows or blankets, which we had to request.
The all-inclusive food and drinks were lovely, with plenty of choice throughout our stay. The pool facilities were also what you would expect. However, the lifeguards did not allow any games in the pool. We understood not being allowed to play bat and ball (even though we were considerate of other guests and stayed away from others), but we were also told we couldn’t even gently throw a lightweight plastic ping pong ball to each other, which seemed unnecessarily strict. The hotel’s website also advertised that pool floats were allowed, but in reality they were not. We have never experienced swimming pools like these before. On several occasions, the pool had a very unpleasant odour, which made us feel unwell, and one member of our group was physically sick after spending time in the pool area. While we can’t say for certain what caused this, it was concerning and significantly affected our enjoyment of the facilities.
The town is within easy reach of the hotel, with plenty of transport options nearby, which was a positive.
Unfortunately, during our stay we saw multiple cockroaches around the hotel. We also came across two TikTok videos from other guests staying at the same time as us in this hotel who found rats in their rooms. According to the videos, security dealt with the situation by simply killing the rats.
The hotel is built on a very steep hill and relies on three lifts. The signage indicated that the lifts had last been serviced in February 2025, despite it now being September 2026. They were unreliable, with long waiting times and often skipping floors altogether.
Overall, we still managed to have a good holiday because we made the most of it, but we were disappointed that the hotel did not live up to how it was advertised. Sadly, we wouldn’t return.
James Dobbin
Excellent getaway for the price. The food was amazing and staff where really friendly. Entertainment was ok. Views are one of the main highlights. Its super high up so the beach isn't really within walking distance unless your really fit but its about €4-5 for a taxi each way for the local Amadores beech and there's a taxi rank right outside where there's normally 3 or 4 cabs waiting.
